Front wheel came off hub after recent tyre change
Discussion
Thanks for the further comments guys.
Unfortunately, no invoice as this was a 'cash in hand' tyre place. The tyre place itself has been going for 20 years, so its not a 'backstreet' place. I think I remember seeing a warning about wheel nuts on the wall, but was not told verbally or in any other way.
Before the critics wade in, yes I should have checked for tightness after some miles, but as I said in 12 or so years of driving I have never checked tightness and never had a problem.
I normally use Event tyres but since I moved to Wales (they do not cover that area), I have had problems finding decent tyre places here. Most petrolheads I spoke to struggled with finding good tyre places - and this one was given to me on recommendation of a friend.
I know the garage have not done anything malicious, but a simple error on their part in tightening the nuts has resulted in the wheel coming off. Correctly tightened nuts do not just become loose like that.
Loon - the wheel nuts were scattered on the road which I managed to recover while waiting for the AA.
Unfortunately, no invoice as this was a 'cash in hand' tyre place. The tyre place itself has been going for 20 years, so its not a 'backstreet' place. I think I remember seeing a warning about wheel nuts on the wall, but was not told verbally or in any other way.
Before the critics wade in, yes I should have checked for tightness after some miles, but as I said in 12 or so years of driving I have never checked tightness and never had a problem.
I normally use Event tyres but since I moved to Wales (they do not cover that area), I have had problems finding decent tyre places here. Most petrolheads I spoke to struggled with finding good tyre places - and this one was given to me on recommendation of a friend.
I know the garage have not done anything malicious, but a simple error on their part in tightening the nuts has resulted in the wheel coming off. Correctly tightened nuts do not just become loose like that.
Loon - the wheel nuts were scattered on the road which I managed to recover while waiting for the AA.
Surely saying you should recheck your wheel nuts after x miles really suggests "we will probably forget to do them up properly so be sure to check them yourself"
I'd be interested to know what would have happened had this car been in a serious accident and the loose wheel proved to be a contributing factor. Who would be at fault?
I'd be interested to know what would have happened had this car been in a serious accident and the loose wheel proved to be a contributing factor. Who would be at fault?
t couldn't care less, needed new wing and a front disc. JimClark49 said:
Thanks for the further comments guys.
Unfortunately, no invoice as this was a 'cash in hand' tyre place. The tyre place itself has been going for 20 years, so its not a 'backstreet' place. I think I remember seeing a warning about wheel nuts on the wall, but was not told verbally or in any other way.
Before the critics wade in, yes I should have checked for tightness after some miles, but as I said in 12 or so years of driving I have never checked tightness and never had a problem.
I normally use Event tyres but since I moved to Wales (they do not cover that area), I have had problems finding decent tyre places here. Most petrolheads I spoke to struggled with finding good tyre places - and this one was given to me on recommendation of a friend.
I know the garage have not done anything malicious, but a simple error on their part in tightening the nuts has resulted in the wheel coming off. Correctly tightened nuts do not just become loose like that.
Loon - the wheel nuts were scattered on the road which I managed to recover while waiting for the AA.
Where abouts in Wales are you?Unfortunately, no invoice as this was a 'cash in hand' tyre place. The tyre place itself has been going for 20 years, so its not a 'backstreet' place. I think I remember seeing a warning about wheel nuts on the wall, but was not told verbally or in any other way.
Before the critics wade in, yes I should have checked for tightness after some miles, but as I said in 12 or so years of driving I have never checked tightness and never had a problem.
I normally use Event tyres but since I moved to Wales (they do not cover that area), I have had problems finding decent tyre places here. Most petrolheads I spoke to struggled with finding good tyre places - and this one was given to me on recommendation of a friend.
I know the garage have not done anything malicious, but a simple error on their part in tightening the nuts has resulted in the wheel coming off. Correctly tightened nuts do not just become loose like that.
Loon - the wheel nuts were scattered on the road which I managed to recover while waiting for the AA.
Agree with you, nuts should not come loose, even in the 30 odd miles they say you should check them in. Small claims / insurance in my view.
Wheels don't just come off without some warning. The wheel will vibrate and you can feel it through the steering wheel. If you choose to ignore the vibration then tough luck when the wheel comes off.
I was in the not so quick tyre place when an old lady rocked up to have her recently fitted wheels checked for torque in accordance with the notice on the wall. The fitters expression was priceless as he went around checking every nut.
I was in the not so quick tyre place when an old lady rocked up to have her recently fitted wheels checked for torque in accordance with the notice on the wall. The fitters expression was priceless as he went around checking every nut.
I used to work for one of the national tyre chains, this unfortunately happens sometimes and it's almost always the fitters fault due to either not cleaning the fitting face before refitting the wheel or not torquing the wheels up correctly.
If it's a national chain then ask to speak to an area manager, note your mileage between when the wheel came loose and when it was fitted which should be on your receipt, this should help you if it's not much.
Where I worked took loose wheels extremely seriously and fitters were often sacked if this happened and it was found to be their fault.
Wheels do not come loose unless the nuts or bolts are damaged or they were not torqued up following the manufacturers recommendations. Some need lubricating when tightened, most are torqued dry.
Hope this helps.
If it's a national chain then ask to speak to an area manager, note your mileage between when the wheel came loose and when it was fitted which should be on your receipt, this should help you if it's not much.
Where I worked took loose wheels extremely seriously and fitters were often sacked if this happened and it was found to be their fault.
Wheels do not come loose unless the nuts or bolts are damaged or they were not torqued up following the manufacturers recommendations. Some need lubricating when tightened, most are torqued dry.
Hope this helps.
Just had a quick scan of the messages on here. A lot of opinion not a lot of fact.
From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
mechagran said:
Just had a quick scan of the messages on here. A lot of opinion not a lot of fact.
From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
I fear that the OP has little hope. 1. No documentation, cash in hand. 2. Failed to take advice on sign. Who knows? Though loose wheelnuts are normally fairly obvious by the noise. From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
mechagran said:
Just had a quick scan of the messages on here. A lot of opinion not a lot of fact.
From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
Are you living in a parallel universe to the real world?From a legal point of view I summarise as follows;
As a consumer you are protected by The Supply of a Goods and Services Act 1982 - this implies terms into contracts for the supply of services. I suggest you read it. Remember this is a contract.
Then, consider the tort of negligence, distinct from contract. The garage owes you a duty of care. Consider what the expectation of a reasonable garage is. Should they torque properly? Yes. Should you check your nuts (ahem) yes, probably, but you are not an expert and they are. Is it foreseeable that if they failed to torque you would suffer loss? Yes , unless something else broke the chain of causation.
My view is, you have a fair chance of winning in contract and tort but provide them with an opportunity to respond first and gather some evidence in the meantime. Like;
1. Independent report that gives an opinion on the likelihood of the cause
2. Documentation including receipt for work.
3. Independent quotes for repair work so you can establish what your loss is.
Hth
JimClark49 said:
Before the critics wade in, yes I should have checked for tightness after some miles, but as I said in 12 or so years of driving I have never checked tightness and never had a problem.
That's flawed logic I'm afraid - just because it hasn't happened before doesn't mean it can't happen (as you have now learnt).Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff