Courier lost my package, claim off credit card?

[Red Devil]

markw996 said:

I didn't read the small print

If I had a fiver for everyone who doesn't read T&Cs I could have bought that 250 GTO...

Many, if not all, couriers exclude liquids. Example - https://www.myhermes.co.uk/help/carry-guide.html

The compensation exclusion list can be a lot more extensive than you might think.
In particular electrical items. That covers a huge range of consumer goods.

[grimmac]

Red Devil said:

Many, if not all, couriers exclude liquids. Example - https://www.myhermes.co.uk/help/carry-guide.html

That link says that

my Hermes said:

Please be aware that the following goods are Excluded from Compensation for Damage:

Liquids

But if the parcel is "lost".. Then it should be covered as you're not claiming "compensation for damage".

[Red Devil]

https://youtu.be/w1pix8Z1QZQ?t=1598 -

[Muzzer79]

ging84 said:

i would still pursue the courier
they can't just turn around and say we ow you nothing it's excluded from compensation

If they said it was found to be leaking in transit and had to be disposed of, then maybe it would be fair, but they seem to have lost it

They can do exactly that.

The terms and conditions of carriage specifically exclude compensation for liquids. This is the contract that you as the shipper enter in to with the company as a carrier.

You cannot get around it because it's "not fair" or on the fact that they have lost it.

Trust me, I do this for a living.

[Muzzer79]

grimmac said:

Red Devil said:

Many, if not all, couriers exclude liquids. Example - https://www.myhermes.co.uk/help/carry-guide.html

That link says that

my Hermes said:

Please be aware that the following goods are Excluded from Compensation for Damage:

Liquids

But if the parcel is "lost".. Then it should be covered as you're not claiming "compensation for damage".

The OP said:

I didn't read the small print that says liquids aren't covered by any compensation, I even paid extra for said non-existent compensation.

[Chozza]

Claim for the missing container rather than the liquid contained within.. :-)

[Jasandjules]

Muzzer79 said:

They can do exactly that.

The terms and conditions of carriage specifically exclude compensation for liquids. This is the contract that you as the shipper enter in to with the company as a carrier.

You cannot get around it because it's "not fair" or on the fact that they have lost it.

Trust me, I do this for a living.

If the term is unreasonable then it is not enforceable.

If the term is strict then it will need to have been brought to the attention of the OP. The courier was aware the items were liquid I suspect, and I also suspect they did not direct him to the paragraph that says his item is not covered. Indeed, given that they appear to have (as I read it but only skimmed) charged him an additional insurance premium...........