Sons Car insurance company chasing payment after he died

[f1rob]

Very sorry for your loss OP
When I first started using Flux it was over 30 years ago an they were fantastic with a small little office in kings Lynn with a handful of staff and you got great customer care and service
Now they have a massive office in a large country house next to the A47 (an they say there isn't any money in insurance. !)And now it is all "computer says no" type service and its terrible
Stopped using them years ago when my only claim from them which resulted from me being rear ended while stationary descended into farce and cost me the fully comp victim a fortune

[Jon1967x]

OP, I have thankfully not been in your exact shoes but like many people, I've had to deal with the loss of loved ones and close friends and then dealing with the estate, having to address bills and legal duties and it is truly horrible. You came on asking for advice on SPL, I gave a legal and not compassionate view, and my choice of words could certainly have been better. I apologise for any offense this may have caused.

As said earlier, you have my sincere condolences.

As the situation with AF is now resolved I hope we can all leave the OP to grieve.

[pilchard8]

Sorry for your loss OP.

I was angry with Adrian Flux when cancelling my policy on the mx5 3 months into it, paid £500 for the year, they gave me £70 back of it, complained got no where and now i wont use them ever again and tell everyone whos looking for insurance not to bother.

Poor service and attitude along with OP's problem is just appalling

[Moominho]

I was actually going to use AF as they gave me good quote, but now won't bother.

[Rugbyfester]

Jon1967x said:

OP, I have thankfully not been in your exact shoes but like many people, I've had to deal with the loss of loved ones and close friends and then dealing with the estate, having to address bills and legal duties and it is truly horrible. You came on asking for advice on SPL, I gave a legal and not compassionate view, and my choice of words could certainly have been better. I apologise for any offense this may have caused.

As said earlier, you have my sincere condolences.

As the situation with AF is now resolved I hope we can all leave the OP to grieve.

Apology accepted.

This was never ever about the money, all about the principal I used costs and status etc. to rationalise my thinking and to explain the situation a fully as possible - The land Rover is the cleanest and most straight and original I have seen anywhere given its 10 years old, it would have been a shame not to make it 100% perfect and have a couple of weeks use before I sell (if she who will be obeyed will allow me to).

Edited by Rugbyfester on Monday 30th March 09:28

[B3NNL]

Sorry for your loss Op, glad youve had a resolution but I do find it odd that noone from AF has bothered to come on here and make an apology. Would certainly have given them some favour with the PH collective rather than continue to alienate them from their their potential customer base.

[moreflaps]

General Fluff said:

Send Adrian Flux a link to this thread. I certainly won't be using them after reading this.

Me too. Since when did insurance companies give cover ahead of payment? Very sorry to hear of your loss and this unfortunate insolvency.

[supermono]

What an awful situation I'm very sorry for your loss indeed.

Thanks for sharing the AF shysters though, I'll not be using them for the jag or gt2 next renewal and making sure anyone I know gets to hear about this.

[threespires]

Firstly OP - my sympathies.
Secondly, I have an insurance problem at the moment trying to put a Brazilian pal on my insurance for a week but I'm unable to find a company who will take him as he doesn't have a UK licence.

Somebody emailed me about 10 mins ago saying try AF, but upon reading your sad tale, I will not be calling them.

[Martin4x4]

@OP, Having been in a similar position I feel for you, dealing with this sort stuff while having to handle your loss is difficult. You have my heartfelt condolences.

SILICONEKID345HP said:

Thats corporations for you ,zero compassion .. Very sorry mate .

Actually the fault here probably lies with some clerk in account receivable that is ignorant of the law and will likely get a serious dressing down by their line manager for being a ****.

Edited by Martin4x4 on Wednesday 1st April 22:16

[B3NNL]

And yet...Still no official word from an AF rep!

Geez, AF get a grip! You could have turned this around so quickly sorting the situation out for the op giving a quick apology on here and getting a big thumbs up from the PH collective, but instead you ignore the thread.

And to think companies wonder why their get given a bad rep.

Sorry OP, I'll leave this now and can only wish you and your family all the best through this difficult time.

[Pet Troll]

B3NNL said:

And yet...Still no official word from an AF rep!

Geez, AF get a grip! You could have turned this around so quickly sorting the situation out for the op giving a quick apology on here and getting a big thumbs up from the PH collective, but instead you ignore the thread.

And to think companies wonder why their get given a bad rep.

Sorry OP, I'll leave this now and can only wish you and your family all the best through this difficult time.

You must have missed the first post on page 2:

JordanAtFlux said:

Thanks for the message Rugbyfester, this will be resolved quickly.

Kind regards,
Jordan

Still, it speaks volumes that the company will refuse to resolve this until shamed publicly, when all of a sudden it magically becomes easy for them to resolve in a sensible manner.

[Petrol Only]

Pet Troll said:

Still, it speaks volumes that the company will refuse to resolve this until shamed publicly, when all of a sudden it magically becomes easy for them to resolve in a sensible manner.

AF are not unique in this manner. Seems rather stupid when they must recieve a lot of custom from this site. Personally they have never been competitive. Footmanjames or who ever owns them now get my money.

[B3NNL]

Pet Troll said:

Still, it speaks volumes that the company will refuse to resolve this until shamed publicly, when all of a sudden it magically becomes easy for them to resolve in a sensible manner.

Yes I saw that, I should have specified. If I was an AF rep, I would have put a quick post up on this thread saying something along the lines of:
"just to make everyone aware, the OP has now been sorted and the issue resolved, it was an admin error/leaves on the track/wrong type of rain, etc. AF is No1 in customer service and prides itself on looking after its customers, on this occaision we dropped a bulluck, but rest assured we wil endeavor to ensure this doesnt happen again"
How hard would have that been and what effect would it have had on this thread? Perhaps I'm just not being realistic and thats not the way big companies like to be seen these days.
Anyway, apologies OP.

[Pet Troll]

B3NNL said:

Yes I saw that, I should have specified. If I was an AF rep, I would have put a quick post up on this thread saying something along the lines of:
"just to make everyone aware, the OP has now been sorted and the issue resolved, it was an admin error/leaves on the track/wrong type of rain, etc. AF is No1 in customer service and prides itself on looking after its customers, on this occaision we dropped a bulluck, but rest assured we wil endeavor to ensure this doesnt happen again"
How hard would have that been and what effect would it have had on this thread? Perhaps I'm just not being realistic and thats not the way big companies like to be seen these days.
Anyway, apologies OP.

I agree entirely!

[BertBert]

B3NNL said:

Yes I saw that, I should have specified. If I was an AF rep, I would have put a quick post up on this thread saying something along the lines of:
"just to make everyone aware, the OP has now been sorted and the issue resolved, it was an admin error/leaves on the track/wrong type of rain, etc. AF is No1 in customer service and prides itself on looking after its customers, on this occaision we dropped a bulluck, but rest assured we wil endeavor to ensure this doesnt happen again"
How hard would have that been and what effect would it have had on this thread? Perhaps I'm just not being realistic and thats not the way big companies like to be seen these days.
Anyway, apologies OP.

Well they can't make that statement as it's untrue in so many ways. I like many others will never use AF again and will tell anyone else contemplating using them how appalling they are.

It's kind of ironic that in the face of such unrelenting negative feedback, PH is happy to have their advertising money.

Bert

[jesta1865]

Pet Troll said:

B3NNL said:

Yes I saw that, I should have specified. If I was an AF rep, I would have put a quick post up on this thread saying something along the lines of:
"just to make everyone aware, the OP has now been sorted and the issue resolved, it was an admin error/leaves on the track/wrong type of rain, etc. AF is No1 in customer service and prides itself on looking after its customers, on this occaision we dropped a bulluck, but rest assured we wil endeavor to ensure this doesnt happen again"
How hard would have that been and what effect would it have had on this thread? Perhaps I'm just not being realistic and thats not the way big companies like to be seen these days.
Anyway, apologies OP.

I agree entirely!

in this day and age companies really do need to get up to speed with social media etc. this could so easily have been nipped in the bud by a post from AF themselves, but now they have 4 pages of posts from people who won't use them, and probably 10 times as many that have read it and won't use them.

on another thread a poster said they had messaged the company via facebook and twitter, some people took the rip, but it got the job done, and i have sent messages to companies this way as well, all issues have been resolved, why? because millions of people are linked to others and they see these posts / tweets etc.

having upset customers moaning to a few friends losing you 10 customers is long gone, today it can lose you hundreds.

AF have definitely missed a trick and now they have lost 3 possible customers in my house as I sort the insurance for the cars.

Deliberately last OP I am sorry for your loss. I hope the day comes sooner rather than later when the good memories out-weigh the bad (great post whoever said that). My condolences are last as it's not right that you read this and remember a rant and not the support from us.

[Pet Troll]

Indeed, I have just renewed the insurance on one of my cars this afternoon. I went to the trouble of spending night on 2 hours on the phone getting quotes from other companies to avoid using Flux and I am now insured through another broker.

[eybic]

The OP has his answer now so I'm closing this thread.