Scammed by my mobile provider...
Discussion
I did the exact change about 12 months ago that the OP is complaining about. They were very clear around my discount and what I needed to do to maintain it.
I probably asked about it though, but being as financially reckless as the OP I tend to forget these things as well. I think it's a case of live and learn and maybe don't get suckered in on cold calls, even if they are from your provider.
I probably asked about it though, but being as financially reckless as the OP I tend to forget these things as well. I think it's a case of live and learn and maybe don't get suckered in on cold calls, even if they are from your provider.
Motorrad said:
I love reading these threads.
People who could do better being in thrall to the worst sort of company and then whining when they get ass raped by the scum of the earth.
These
s exist for one reason: to extract the maximum amount of money from their sad victims.
What do you recommend? No phone? Not very practical is it. People who could do better being in thrall to the worst sort of company and then whining when they get ass raped by the scum of the earth.
These
s exist for one reason: to extract the maximum amount of money from their sad victims.Howard- said:
Move to Three or EE. They're both much better than Voda or O2 
I've been a T-Mobile customer for many years and last year had EE inflicted on me at renewal time. Next renewal I'll be looking elsewhere. The whole mobile business looks like it fell off the back of a lorry but I never had any cause for complaint with T-Mobile with 5 or 6 phones at a time, family and business.Come EE and every aspect seems to have turned to s
t. The T-Mobile store in our town closed, the staff in the EE store are clueless and unhelpful, the "helpline" is worse, the EE app has to be one of the least intuitive, badly designed ever and I've had all sorts of billing problems.Wouldn't touch them with a barge pole and I've a couple of colleagues who have experienced similar on business contracts.
TheGreatSoprendo said:
kiethton said:
I'd be very tempted to do a direct debit chargeback, calculate the amount you should have paid and pay them the total sum.
I have already cancelled the direct debit and will be informing them that I won't be making any further payments until this is resolved to my satisfaction. What do you mean by a direct debit chargeback?I have had no problems with O2 and found them quite helpful.About 5 years ago I took out a 24 months contract with a refurb iphone 3GS for £16 a month.At the end of the contract they asked me if I wanted to upgrade the phone,I said no as I was happy with the phone and suggested I go on a sim only tariff for a 12 months with reasonable data,calls and unlimited text for £8 a month.So now I just renew this every year for £8 a month.
Nezquick said:
Seriously - try and get your DD reinstated ASAP. This will affect your credit score if you have missed payments.
Will it? Are you sure you understand the credit scoring systems applied by every credit provider, or are you just another gullible fool who pays £15pm to Experian for no good reason?Rick101 said:
Make any further communication in writing, not email, letter. Always seems to get a better response.
That used to be the case, but there's a better way nowadays: Twitter and/or Facebook.The good thing about tweeting your complaint, or commenting on the official Fodavone Facebook page, is that it's nice and public. And boy do companies hate it!
Every major company nowadays has a social media manager, whose sole job is to manage the damage from people venting their frustrations in public on the official Facebook page and/or Twitter feed.
You will often get a much faster and much better response this way. A letter can be ignored or fobbed off, but Facebook comments and Tweets can't because everyone can see them.
Don't forget that if you tweet them, always put a dot at the beginning of your tweet. If you start your tweet with @Fodavone then it's effectively a private message - you want it to be public. Start your message with .@Fodavone and all your followers can see it regardless of whether they follow Fodavone or not.
Good luck!
Edited by Dr Mike Oxgreen on Monday 30th March 15:28
btcc123 said:
I have had no problems with O2 and found them quite helpful.About 5 years ago I took out a 24 months contract with a refurb iphone 3GS for £16 a month.At the end of the contract they asked me if I wanted to upgrade the phone,I said no as I was happy with the phone and suggested I go on a sim only tariff for a 12 months with reasonable data,calls and unlimited text for £8 a month.So now I just renew this every year for £8 a month.
To balance this out ive been a happy customer of vodaphone for many years... However I had to sue O2 when they wouldn't fix a problem. They were determined that they were in the right - until they payed a commercial firm of solicitors to look over things who in the end payed me off. They are a bunch of rats. threespires said:
I use GiffGaff & have none of these problems
I too use GiffGaff, but they use O2's network, meaning that you get no data coverage in most of London. Or anywhere else.I'd love to stay with them because my experience of almost every other provider (O2, Orange, EE and the aforementioned SodaBone) has been consistently pants. Perhaps I'll give Three a go next time out.
Have I missed something, or would it be simple to make some token change to your contract, disable/enable itemised billing/ add rest of world data option/etc.../ then re-apply the discount ? You'll have to write off the excess charge to date, but be back on track for rest of contract ?
As others have said, don't stop paying or it will take longer to unravel, and at the end of the day, despite what you were told on the phone, the small print does explain the ludicrous conditions...
As others have said, don't stop paying or it will take longer to unravel, and at the end of the day, despite what you were told on the phone, the small print does explain the ludicrous conditions...
Howard- said:
Move to Three or EE. They're both much better than Voda or O2
last time i was with three they were just as bad. had a protracted argument with them over a paltry sum,70 odd quid if i remember ,but was not going to back down . got otello involved and had the pleasure of ripping the utter piss out of the smart arsed cretin that told me i would be taken to court,would lose,sheriffs officers etc,over 70 quid that they had lied about,then passed on to the head honcho from whom i received a grovelling apology. the industry is full of utter s and smart arses that really are not worth worrying about.forgot to add . op, contact whichever ombudsman they have signed up to ,you should be given a number that you pass onto vodaphone which prevents them from taking any action until the ombudsman makes a decision .
Edited by wc98 on Monday 30th March 16:45
wc98 said:
Howard- said:
Move to Three or EE. They're both much better than Voda or O2
last time i was with three they were just as bad.I do reserve a special hatred for O2 who cut my very homesick daughter's phone off for the first week she was at uni and then wouldn't talk to anyone else, not getting it into their extremely thick heads that they couldn't talk to her as they'd cut her off.
Sheepshanks said:
wc98 said:
Howard- said:
Move to Three or EE. They're both much better than Voda or O2
last time i was with three they were just as bad.I do reserve a special hatred for O2 who cut my very homesick daughter's phone off for the first week she was at uni and then wouldn't talk to anyone else, not getting it into their extremely thick heads that they couldn't talk to her as they'd cut her off.
Anyone got the head honcho of O2's e-mail address? Weeks of 'talking' to O2's thick as 2 planks 'help desk' has resulted in absolutely no resolution of my wifes dispute with O2 over those idiots from Azzurri who promised a new phone/contract, and miserably failed to supply a phone by the date she asked for as part of the contract.
robinessex said:
Anyone got the head honcho of O2's e-mail address? Weeks of 'talking' to O2's thick as 2 planks 'help desk' has resulted in absolutely no resolution of my wifes dispute with O2 over those idiots from Azzurri who promised a new phone/contract, and miserably failed to supply a phone by the date she asked for as part of the contract.
O2Mr Ronan Dunne Chief Executive
Email ronan.dunne@o2.com
Telephone 0113 272 2000
Website http://www.o2.co.uk
Personal Twitter @ronandunneo2
Dr Mike Oxgreen said:
That used to be the case, but there's a better way nowadays: Twitter and/or Facebook.
The good thing about tweeting your complaint, or commenting on the official Fodavone Facebook page, is that it's nice and public. And boy do companies hate it!
Every major company nowadays has a social media manager, whose sole job is to manage the damage from people venting their frustrations in public on the official Facebook page and/or Twitter feed.
You will often get a much faster and much better response this way. A letter can be ignored or fobbed off, but Facebook comments and Tweets can't because everyone can see them.
Don't forget that if you tweet them, always put a dot at the beginning of your tweet. If you start your tweet with @Fodavone then it's effectively a private message - you want it to be public. Start your message with .@Fodavone and all your followers can see it regardless of whether they follow Fodavone or not.
Good luck!
Not at Sodabone. I slagged them off daily for a couple of weeks as they were too incompetent to fix my account issues and they couldn't care less.The good thing about tweeting your complaint, or commenting on the official Fodavone Facebook page, is that it's nice and public. And boy do companies hate it!
Every major company nowadays has a social media manager, whose sole job is to manage the damage from people venting their frustrations in public on the official Facebook page and/or Twitter feed.
You will often get a much faster and much better response this way. A letter can be ignored or fobbed off, but Facebook comments and Tweets can't because everyone can see them.
Don't forget that if you tweet them, always put a dot at the beginning of your tweet. If you start your tweet with @Fodavone then it's effectively a private message - you want it to be public. Start your message with .@Fodavone and all your followers can see it regardless of whether they follow Fodavone or not.
Good luck!
Edited by Dr Mike Oxgreen on Monday 30th March 15:28
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