Scammed by my mobile provider...
Discussion
Aviz said:
Your thread just prompted me to check, 3 months after upgrade I realised I don't have EAP either. On line chat and they fixed it straight away but I have to present my id at local voda store which is a bit of a pain
I don't know who you work for but with the military you set it up with your military email address. No need to present your I.d card. I thought it was the same for the police/nhs.BlueMeganeII said:
I don't know who you work for but with the military you set it up with your military email address. No need to present your I.d card. I thought it was the same for the police/nhs.
Actually you don't need to use your MOD email address. Just need to use a service number... Which the MOD won't let them check. So if anyone fancies getting 20% off their contract just make up a 8 digit number starting 300XXXXX (only used that as it's the start of my number), although if you joined after me you will be different IE 31...etc. - and if you are quite old it will start with 2(something). photosnob said:
Actually you don't need to use your MOD email address. Just need to use a service number... Which the MOD won't let them check. So if anyone fancies getting 20% off their contract just make up a 8 digit number starting 300XXXXX (only used that as it's the start of my number), although if you joined after me you will be different IE 31...etc. - and if you are quite old it will start with 2(something).
I wouldn't class 38 as quite old! I was 2506xxxx.Bloody NIG!
budfox said:
I've used them all over the years. O2 pick of a bad bunch for me.
Giff Gaff are fine as long as you don't ever need to ask them about anything whatsoever.
TBH any queries I've had have been solved using the forum much quicker and easier than it would phoning a call centre. Giff Gaff are fine as long as you don't ever need to ask them about anything whatsoever.
The queries are always regarding the setup of my handset. The simplicity of PAYG means there is no need to contact them for billing issues and you are very unlikely to ever have any!
Recurring payment set up for monthly package and an arrangement to provide additional credit in emergency circumstances all set up in just a few clicks.
Fantastic.Can't recommend them highly enough.
My experience with Orange was all of a sudden getting bills approx 6 months after my contact finished. I queried what they were for, they were unable to tell me so I didn't pay. Subsequently a non payment logged on credit file. Few years later I agreed to pay if they agreed to remove simply because I was applying for a mortgage and didn't want any issues on that front. Awful awful people.
I've just changed from 3 to 02 this weekend.
Rang 3 before changing to say I'd been with them 4 yrs and found a better deal, the lady I delt with offered me the deal available in shops.
So f
ked them off and went with O2 deal.Once got contract rang 3 to cancel with them and get pac code.
f
k me talk about getting dicked about must have had me on phone an hour. Offered me a better deal than O2 but all to late in my eyes. I'd already rung them once.Told person on phone they should have offered me earlier and not interested.
Basically another 30 mins in it ended with me saying just give me the f
king pac no. And hanging up.Most unpleasant experience.
I hate them all equally.
Rick101 said:
TBH any queries I've had have been solved using the forum much quicker and easier than it would phoning a call centre.
The queries are always regarding the setup of my handset. The simplicity of PAYG means there is no need to contact them for billing issues and you are very unlikely to ever have any!
Recurring payment set up for monthly package and an arrangement to provide additional credit in emergency circumstances all set up in just a few clicks.
Fantastic.Can't recommend them highly enough.
My experience with Orange was all of a sudden getting bills approx 6 months after my contact finished. I queried what they were for, they were unable to tell me so I didn't pay. Subsequently a non payment logged on credit file. Few years later I agreed to pay if they agreed to remove simply because I was applying for a mortgage and didn't want any issues on that front. Awful awful people.
I agree with all that. I'm with giffgaff now - I like the simplicity of PAYG and the cost of a new iPhone is only the same as (perhaps even a bit less than) adding it to my bill every month.The queries are always regarding the setup of my handset. The simplicity of PAYG means there is no need to contact them for billing issues and you are very unlikely to ever have any!
Recurring payment set up for monthly package and an arrangement to provide additional credit in emergency circumstances all set up in just a few clicks.
Fantastic.Can't recommend them highly enough.
My experience with Orange was all of a sudden getting bills approx 6 months after my contact finished. I queried what they were for, they were unable to tell me so I didn't pay. Subsequently a non payment logged on credit file. Few years later I agreed to pay if they agreed to remove simply because I was applying for a mortgage and didn't want any issues on that front. Awful awful people.
I left Orange 2 years ago and experienced similar to you (I'd been with them since 1995). They wouldn't send me a final bill but told me to log on to my account to see it - problem is, given I'd ended my contract, I was no longer able to log in. I gave up in the end and paid it (it was only about £20). I can't see me ever going back to a contract again - mobile phone companies really do have the s
ttest customer service of all.photosnob said:
Actually you don't need to use your MOD email address. Just need to use a service number... Which the MOD won't let them check. So if anyone fancies getting 20% off their contract just make up a 8 digit number starting 300XXXXX (only used that as it's the start of my number), although if you joined after me you will be different IE 31...etc. - and if you are quite old it will start with 2(something).
Quite old!! I'm 33 lol, bloody crowbag haha :-) BTW my missis an i are on Sodabone and she had a drama last year when her bill was £80 one month. Our deal is £34 a month with data, texts, minutes blah blah blah. Now apparently they claimed she was texting dubious numbers and had made a donation to charity, she had not in either case. So started the verbal war, she immediately stopped the DD, spent more time having a verbal firefight with the numpties at Sodafone and due to her very unique way of dealing with numbnuts (she's scouse) they IMMEDIATELY wrote off the excess amount. So she reinstated her DD. It did'nt seem to affect her record as she managed to get a loan with the bank afterwards. I had the pleasure of sitting there drinking a cup of coffee as some dingbat received both barrels down the phone. So glad it was'nt me for a change hahaha.Sortof similar problem here,
been with BT for phone and broadband last few years as aol were less than useless,
Bt promised me 2mbps speed when I signed up, (at end of a long landcable) we never got over 0.8 often far less,
last few weeks broadband has been bouncing on and off so called out an engineer,
after 5 hours he said we still had 900+ faults on the line, but speed was back to 0.8mbps
two days later it started again,
got a letter telling me my contract is up in april so rang today to say Im not renewing, they want a £30 leaving fee,
I told them to stick it as they have never kept their part of the bargain as to a reasonable working phoneline and broadband speed.
waiting for a call back from "dave" from bangalore as I type this,
methinks its going to complaints, anyone got an address?
I did mention the two poles they installed to serve everyone else locally a few years ago on my property, and a chainsaw I own.
btw EE mobile broadband has 43mbps, why have I been messing all this time?
been with BT for phone and broadband last few years as aol were less than useless,
Bt promised me 2mbps speed when I signed up, (at end of a long landcable) we never got over 0.8 often far less,
last few weeks broadband has been bouncing on and off so called out an engineer,
after 5 hours he said we still had 900+ faults on the line, but speed was back to 0.8mbps
two days later it started again,
got a letter telling me my contract is up in april so rang today to say Im not renewing, they want a £30 leaving fee,
I told them to stick it as they have never kept their part of the bargain as to a reasonable working phoneline and broadband speed.
waiting for a call back from "dave" from bangalore as I type this,
methinks its going to complaints, anyone got an address?
I did mention the two poles they installed to serve everyone else locally a few years ago on my property, and a chainsaw I own.
btw EE mobile broadband has 43mbps, why have I been messing all this time?
bobtail4x4 said:
Sortof similar problem here,
been with BT for phone and broadband last few years as aol were less than useless,
Bt promised me 2mbps speed when I signed up, (at end of a long landcable) we never got over 0.8 often far less,
last few weeks broadband has been bouncing on and off so called out an engineer,
after 5 hours he said we still had 900+ faults on the line, but speed was back to 0.8mbps
two days later it started again,
got a letter telling me my contract is up in april so rang today to say Im not renewing, they want a £30 leaving fee,
I told them to stick it as they have never kept their part of the bargain as to a reasonable working phoneline and broadband speed.
waiting for a call back from "dave" from bangalore as I type this,
methinks its going to complaints, anyone got an address?
I did mention the two poles they installed to serve everyone else locally a few years ago on my property, and a chainsaw I own.
btw EE mobile broadband has 43mbps, why have I been messing all this time?
BT Groupbeen with BT for phone and broadband last few years as aol were less than useless,
Bt promised me 2mbps speed when I signed up, (at end of a long landcable) we never got over 0.8 often far less,
last few weeks broadband has been bouncing on and off so called out an engineer,
after 5 hours he said we still had 900+ faults on the line, but speed was back to 0.8mbps
two days later it started again,
got a letter telling me my contract is up in april so rang today to say Im not renewing, they want a £30 leaving fee,
I told them to stick it as they have never kept their part of the bargain as to a reasonable working phoneline and broadband speed.
waiting for a call back from "dave" from bangalore as I type this,
methinks its going to complaints, anyone got an address?
I did mention the two poles they installed to serve everyone else locally a few years ago on my property, and a chainsaw I own.
btw EE mobile broadband has 43mbps, why have I been messing all this time?
Mr Gavin Patterson Chief Executive
Email gavin.e.patterson@bt.com
Telephone 0207 356 5000
Fax 0207 356 6650
Website http://www.bt.com
BlueMeganeII said:
I don't know who you work for but with the military you set it up with your military email address. No need to present your I.d card. I thought it was the same for the police/nhs.
I set it up originally with an email. Now , apparently because it's over 30 days, computer says no, and I have to go to store. Complaint about that gone to the ceo! Computer systems getting in the way of common sense again!Oortam said:
Anybody have the contact details of the head honcho at EE. I was with Orange but went sim only with virgin. The process of leaving Orange was unpleasant and they still took too much money from me so now I have to try to get a refund.
http://eecomplaints.co.uk/make-a-complaintAviz said:
I set it up originally with an email. Now , apparently because it's over 30 days, computer says no, and I have to go to store. Complaint about that gone to the ceo! Computer systems getting in the way of common sense again!
Either that or 'systems put in place to try and prevent fraud', who knows.
Quick update on this. Having submitted a detailed complaint to Jeroen Hoencamp, their CEO (thanks to whover posted his contact details), I have just received a written response from his office which says:
- They (conveniently) no longer have a copy of the call recordings relating to this.
- My employer is not one of those eligible for VEA discount (no mention of why it was an eligible employer when they were trying to stop me leaving but isn't now I'm trying to get them to reinstate the discount)
- They're very sorry about the service I received, it clearly fell below their usual standards, blah, blah, blah...
- ...but, that said, they won't be reapplying the discount to my account.
Indeed. The approach I'm considering is to send a letter (as opposed to an e-mail) to the CEO marked P&C and sent Special Delivery. I'll tell him that the response I've received from his office is not acceptable and that I signed up for a 2 year contract on the basis that a 20% discount would apply for the duration. They sought to make a change to my account, knowing full well that this would lose me my discount, but failed to tell me until it was too late to get it reinstated.
Therefore, if they won't reinstate the discount I'd like to cancel my account with immediate effect. If they don't want to do that I'll be raising a complaint with the Ombudsman, but also raising the issue with Martin Lewis @ Money Saving Expert, the Personal Finance editors of all major national newspapers and BBC Watchdog to help ensure that others aren't caught out in the same way I have been.
At the same time, I'll send them a Subject Access Request for call recordings and any system notes relating to both my renewal and the subsequent amend to my account.
Thoughts/comments/suggestions welcome!
Therefore, if they won't reinstate the discount I'd like to cancel my account with immediate effect. If they don't want to do that I'll be raising a complaint with the Ombudsman, but also raising the issue with Martin Lewis @ Money Saving Expert, the Personal Finance editors of all major national newspapers and BBC Watchdog to help ensure that others aren't caught out in the same way I have been.
At the same time, I'll send them a Subject Access Request for call recordings and any system notes relating to both my renewal and the subsequent amend to my account.
Thoughts/comments/suggestions welcome!
Sadly, they won't give a st.
Just like you got pissed off and went somewhere else, they are gaining customers the same way. They are all the same. The only way to improve is not to get into contracts with any of them. PAYG is the way to go. It's not a cheap/poor persons option, it's a sensible and stress free one.
t.Just like you got pissed off and went somewhere else, they are gaining customers the same way. They are all the same. The only way to improve is not to get into contracts with any of them. PAYG is the way to go. It's not a cheap/poor persons option, it's a sensible and stress free one.
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