Scammed by my mobile provider...

[photosnob]

Op Upgrade your contract for say a quid more a month then message me the number and I'll get the 20% added for you. Saves a lot of hassle all around.

[TheGreatSoprendo]

photosnob said:

Op Upgrade your contract for say a quid more a month then message me the number and I'll get the 20% added for you. Saves a lot of hassle all around.

Thanks for that, I'll log on and see what I can do!

[JustinP1]

TheGreatSoprendo said:

Indeed. The approach I'm considering is to send a letter (as opposed to an e-mail) to the CEO marked P&C and sent Special Delivery. I'll tell him that the response I've received from his office is not acceptable and that I signed up for a 2 year contract on the basis that a 20% discount would apply for the duration. They sought to make a change to my account, knowing full well that this would lose me my discount, but failed to tell me until it was too late to get it reinstated.

Therefore, if they won't reinstate the discount I'd like to cancel my account with immediate effect. If they don't want to do that I'll be raising a complaint with the Ombudsman, but also raising the issue with Martin Lewis @ Money Saving Expert, the Personal Finance editors of all major national newspapers and BBC Watchdog to help ensure that others aren't caught out in the same way I have been.

At the same time, I'll send them a Subject Access Request for call recordings and any system notes relating to both my renewal and the subsequent amend to my account.

Thoughts/comments/suggestions welcome!

Good way forward.

The problem with forcibly ending your account - by that I mean telling them to do one and stopping the direct debit is however formal you make this, the 'middle-game' is that for months your credit record will show missed payments, and eventually a default. That cost to you is huge in comparison with the bill.

My way forward will be the same as yours - give me the contract which was promised, or there is no contract.

Failing that, I would simply warn them that at the end of the contract period you'll pay in full under the duress of being cut off, or your credit affected, but you'll never use them again, and you'll simply start a court claim for the 20%.

I ended up having to do similar with a telecoms provider after months of arguing. I wished I'd done it sooner, as it took 30 mins to file the papers, and the company solicitors on retainer called me within 24 hours of the paperwork arriving to settle immediately.