Royal Mail have lost my dads watch
Discussion
I have never known special delivery go astray but I have experienced a couple of recorded delivery items disappearing and to be honest the last time was in april. £60 item was sent at the post office and the item tracking info never changed from posted @ *name* post office etc. Royal mail made me wait 15 working days before declaring it lost and they don't seem to care just seem to be the norm, you will have to claim and in prove in blood to our satifaction its value nothing else we can do sort of thing, couldn't really care less.
I worked for jewellery company years ago and we used to send jewellery via special delivery and insured to its value and I never heard of it going astray.
If I was dealing in valable kit I would use a decent courier with insurance.
PS : A coincidence but my other half just told me my moonpig fathers day order has been lost by royal mail tracked and they can't find it. Monolog have been very good about it.
I worked for jewellery company years ago and we used to send jewellery via special delivery and insured to its value and I never heard of it going astray.
If I was dealing in valable kit I would use a decent courier with insurance.
PS : A coincidence but my other half just told me my moonpig fathers day order has been lost by royal mail tracked and they can't find it. Monolog have been very good about it.
Personally, I'd never send anything valuable by Royal Mail SD. It's fine for time sensitive stuff and papers which are not inherently valuable. But for valuable goods, their compensation arrangements have so many exclusions that a successful claim is near impossible.
For example, their SD compensation specifically excludes acts of crime (except where committed by an employee of RM), fire, etc. - so, a case that came up in my ebay selling days in the user groups, was a seller had sent a valuable item by SD, but the mail van got robbed. Royal mail admitted that the item had been lost, and refunded the postage + £6 or whatever, but denied a compensation claim for the item.
For example, their SD compensation specifically excludes acts of crime (except where committed by an employee of RM), fire, etc. - so, a case that came up in my ebay selling days in the user groups, was a seller had sent a valuable item by SD, but the mail van got robbed. Royal mail admitted that the item had been lost, and refunded the postage + £6 or whatever, but denied a compensation claim for the item.
WatchfulEye said:
Personally, I'd never send anything valuable by Royal Mail SD. It's fine for time sensitive stuff and papers which are not inherently valuable. But for valuable goods, their compensation arrangements have so many exclusions that a successful claim is near impossible.
For example, their SD compensation specifically excludes acts of crime (except where committed by an employee of RM), fire, etc. - so, a case that came up in my ebay selling days in the user groups, was a seller had sent a valuable item by SD, but the mail van got robbed. Royal mail admitted that the item had been lost, and refunded the postage + £6 or whatever, but denied a compensation claim for the item.
For example, their SD compensation specifically excludes acts of crime (except where committed by an employee of RM), fire, etc. - so, a case that came up in my ebay selling days in the user groups, was a seller had sent a valuable item by SD, but the mail van got robbed. Royal mail admitted that the item had been lost, and refunded the postage + £6 or whatever, but denied a compensation claim for the item.
he didn't send anything by RM!I think Special Delivery is dealt with in the Royal mail system very differently to 'standard' mail. As other posters have said - ask for the tracking number, and try and talk to Royal mail directly. It seems far more likely that the watchmaker either lost it, or sent it by some other (less reliable) means.
Tracked or not. Royal Mail won't even physically look for it. Worked in parcels and dealt with them all. Royal Mail are the best but with the massive volume they process, when it gets lost it's not at all possible to look for it. Could be the label came off and got stuck to the inside of the bag or any number of things. With high value you're better off with TNT.
Police will do nothing as it's a civil matter in their eyes.
Truth is that is very likely that the watch has been stolen but trying to prove that is impossible.
Special Delivery is for such items but they'll probably keep you hanging on for a month before paying out.
I had a pair of high value shoes go missing years ago. They had sent them international by mistake and couldn;t be sure where they ended up.
Took months of phone calls to get it sorted. But not before they accused me of everything under the sun.
Truth is that is very likely that the watch has been stolen but trying to prove that is impossible.
Special Delivery is for such items but they'll probably keep you hanging on for a month before paying out.
I had a pair of high value shoes go missing years ago. They had sent them international by mistake and couldn;t be sure where they ended up.
Took months of phone calls to get it sorted. But not before they accused me of everything under the sun.
Edited by velocefica on Monday 22 June 21:14
berlintaxi said:
jbsportstech said:
I have never known special delivery go astray
I have had it happen on a couple of occasions, usually to obscure rural areas, the parcels always turn up usually a few days late which does piss you off when paying for a premium service. Rural posties use exactly the same pda as town/city posties, if a special isn't delivered by 1 then it flags up as a failure, if postie claims it was delivered there manager can get a gps plot of exactly where the pda when it was signed for.
brickwall said:
I think Special Delivery is dealt with in the Royal mail system very differently to 'standard' mail. As other posters have said - ask for the tracking number, and try and talk to Royal mail directly. It seems far more likely that the watchmaker either lost it, or sent it by some other (less reliable) means.
ThisSpecial Delivery is sorted separately, stored separately and the posties have to sign out any Special Delivery items before the leave the sorting office
Nickyboy said:
This
Special Delivery is sorted separately, stored separately and the posties have to sign out any Special Delivery items before the leave the sorting office
My friend worked for a jewellery company that daily sent £1000 worth of gold plus a time through SP and never heard them having an issue.Special Delivery is sorted separately, stored separately and the posties have to sign out any Special Delivery items before the leave the sorting office
I find is recorded is getting worse losing things only bonus is you have a tracking reference that tells you royalmail lost it and roughly were.
5 years ago I had a postman who was posting some of my mail through 36 Elm close on my development not 36 russet close the other side. I phoned royal mail to complain that mail was going missing after a number of mail items had been lost. Then a few days later a young girl (about 7) appears on my door step with my chequebook and another letter missing for weeks and says my dad says he is fed up of getting your mail (from the social housing bit so you watch jeremy kyle and send your 7 year old to a strange mans house).
BertBert said:
Out of curiosity, why write and not phone?
Unless you record the call there's no proof of what was said and who took the call.A letter provides better traceability.
I'd have sent it signed for.
I think there may be fewer opportunities for it to turn into an emotional or defensive slanging match if it's done in writing and not on the phone.
carinaman said:
BertBert said:
Out of curiosity, why write and not phone?
Unless you record the call there's no proof of what was said and who took the call.A letter provides better traceability.
I'd have sent it signed for.
I think there may be fewer opportunities for it to turn into an emotional or defensive slanging match if it's done in writing and not on the phone.
jbsportstech said:
I have never known special delivery go astray but I have experienced a couple of recorded delivery items disappearing and to be honest the last time was in april. £60 item was sent at the post office and the item tracking info never changed from posted @ *name* post office etc. Royal mail made me wait 15 working days before declaring it lost and they don't seem to care just seem to be the norm, you will have to claim and in prove in blood to our satifaction its value nothing else we can do sort of thing, couldn't really care less.
I've had three bad experiences with RMSD now - two mobile phones "vanishing" and a camera lens that arrived damaged and they refused to pay out for. Don't know if I'm just unlucky or if it varies by area but I've given up using it now. Might as well cross my fingers and send it recorded.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff