Glass in coffee
Discussion
I once complained to a crisp manufacturer that they had put the wrong flavour of crisps in a bag.
They sent me a cheque for £1, b
ds didn't sign it! (This was a very long time ago)
OP FFS lighten up, you have been here for longer than most going by your login, you should know what is is like in GG! (I know the thread is now in SPL, where no ribbin is allowed
)
They sent me a cheque for £1, b
ds didn't sign it! (This was a very long time ago)OP FFS lighten up, you have been here for longer than most going by your login, you should know what is is like in GG! (I know the thread is now in SPL, where no ribbin is allowed
)
Vacumatic said:
Few years ago I bought a bottle of Italian Beer from Morrisons, it had a screw top.
As I unscrewed the top I felt broken glass crumble and saw pieces of glass fall into the beer. i took the bottle back to Morrisons Customer Service, thinking that this wasnt going to be an isolated damage.
Their advice was that I send a letter to the manufacturers, best piece of advice they gave me was 'they are in Italy'
That's almost as good as the experience I had recently with the 'customer service' of my local Police.As I unscrewed the top I felt broken glass crumble and saw pieces of glass fall into the beer. i took the bottle back to Morrisons Customer Service, thinking that this wasnt going to be an isolated damage.
Their advice was that I send a letter to the manufacturers, best piece of advice they gave me was 'they are in Italy'
I noticed some chav on Facebook locally was selling 50,000 volt stun guns to people as he obviously managed to get a job lot into the country. Other chavs were actively buying them.
Concerned that there were going to be local thugs armed with stun guns, which as some of you may be aware are actually classed as firearms in this country, I took screenshots on my phone of all the goings on including the sellers name and picture and the names of they buyers and sent them to the Police in a Facebook message (the local police are very active in Facebook).
I expected a fairly immediate response as you would to someone selling a load of illegal firearms.
Erm, nope.
Several days went past before someone from the police messaged me back to say that "if I had any concerns about what I had witnessed or I thought that maybe a crime was being committed then I should call the police station to report it".
Mojooo said:
Its Environmental Health you want.
As mentioned it could be a wider issue that needs addressing.
Another organisation that is ineffective. Last summer I bought a bag of salad from ASDA, opened it up, put it in a salad bowl and looking up at me was a slug, very fat and very alive.As mentioned it could be a wider issue that needs addressing.
Phoned ASDA customer service and they replied that I could have another bag of salad if I brought the original packaging back to them, they couldnt confirm if I would also get another slug.
Phoned Environmental Health and Trading Standards, the comment was that eating the slug would not have harmed me so they were not going to take any action.
Victor Meldrew
Edited by Vacumatic on Tuesday 23 June 08:01
mikal83 said:
Advice please
I have found 2 pieces of what appears to be glass in a jar of coffee that we have been using for the last month. They are about 1/2 sq inch and there are also what appears to be smaller shards too.
Have written to nescafe but have had no reply yet.
what else can I do.
Find out the name and address of the company CEO.I have found 2 pieces of what appears to be glass in a jar of coffee that we have been using for the last month. They are about 1/2 sq inch and there are also what appears to be smaller shards too.
Have written to nescafe but have had no reply yet.
what else can I do.
As a MINIMUM you should expect to :
Get an all expenses paid holiday to the country where the coffee is grown including a guided tour of the plantation, 5 star accommodation and first class travel.
Free coffee for life.
Use of the CEO s company car and wife.
£1000 per month for life for the distress this has caused you.
Or failing that, throw the jar away and buy a new one as it's not caused you any harm at all.
Out of curiosity do all the posters telling the OP just to throw it away and get on with his life not care if there is a large batch of coffee with glass in it? Was it not Nestle that had a load of baby milk with glass in it? Should the person who first found glass in the baby milk have done the same?
mikal83 said:
Rude-boy said:
This would also be my answer BUT if it was one of those occasions when I found some glass in my jar of coffee I would be straight on to the shop I bought it from or the manufacturer. I care little for the free 400g jar of granules or the price re4fund (nice but not requisite) but far more I care that any potential mass contamination could possibly be avoided by me bringing the issue to people's attention.
No everyone only ever complains only if there is something in it for them financially.
Then you have a very sad opinion of everyone on this planet my friend.No everyone only ever complains only if there is something in it for them financially.
I am purely trying to do the right thing. I have also just had a reply from Nescafe asking me to send the jar/coffee to them for investigation....which I will gladly do and not even ask for repayment of postage.
There are others who were saying that you were in it for the compo (or veiled hints at that) I took your enquiry as you wanting to do the right thing, not being after compo, etc.
Sorry for any misunderstanding, I think that my view of the World is a fairly balanced one, even if I do find it an unfair World at times.
Thankyou4calling said:
mikal83 said:
Advice please
I have found 2 pieces of what appears to be glass in a jar of coffee that we have been using for the last month. They are about 1/2 sq inch and there are also what appears to be smaller shards too.
Have written to nescafe but have had no reply yet.
what else can I do.
Find out the name and address of the company CEO.I have found 2 pieces of what appears to be glass in a jar of coffee that we have been using for the last month. They are about 1/2 sq inch and there are also what appears to be smaller shards too.
Have written to nescafe but have had no reply yet.
what else can I do.
As a MINIMUM you should expect to :
Get an all expenses paid holiday to the country where the coffee is grown including a guided tour of the plantation, 5 star accommodation and first class travel.
Free coffee for life.
Use of the CEO s company car and wife.
£1000 per month for life for the distress this has caused you.
Or failing that, throw the jar away and buy a new one as it's not caused you any harm at all.
Having worked in the food industry for 30 years or so, including 16 years with one of the big four retailers, it is important to get feedback re product contamination.
Food manufacturers and retailers all have procedures in place to trace all products and their constituent parts back to the suppliers and through the manufacturing process. Sometimes contamination was an isolated incident, sometimes it was a contaminated batch of an ingredients supplied to us,sometimes it was a problem within the manufacturing process, and occasionally it was an act of sabotage by a disgruntled employer or more often a customer.
We had customers who were serial offenders who complained constantly expecting and usually getting recompense, but were eventually red circled.
We also dismissed employees for a deliberate act of contamination.
Every complaint was dealt with seriously, and as a supplier we were charged something like £100 per complaint by the retailer if it was our fault. We usually had to pay out £'ks per month, most due to product quality complaints, but also foreign body contamination.
Getting feedback is important in eliminating at source, and dealing with recalls of product from the supply chain, particularly where contamination with glass or similar is found.
So for those of you saying ignore and move on, you are wrong.
Too serious for me, my next post will be a load of bull
Food manufacturers and retailers all have procedures in place to trace all products and their constituent parts back to the suppliers and through the manufacturing process. Sometimes contamination was an isolated incident, sometimes it was a contaminated batch of an ingredients supplied to us,sometimes it was a problem within the manufacturing process, and occasionally it was an act of sabotage by a disgruntled employer or more often a customer.
We had customers who were serial offenders who complained constantly expecting and usually getting recompense, but were eventually red circled.
We also dismissed employees for a deliberate act of contamination.
Every complaint was dealt with seriously, and as a supplier we were charged something like £100 per complaint by the retailer if it was our fault. We usually had to pay out £'ks per month, most due to product quality complaints, but also foreign body contamination.
Getting feedback is important in eliminating at source, and dealing with recalls of product from the supply chain, particularly where contamination with glass or similar is found.
So for those of you saying ignore and move on, you are wrong.
Too serious for me, my next post will be a load of bull
Monkeylegend said:
Said useful stuff
A detailed and sensible post.I worked on the complaints system at a global food manufacturer in the 80's, you wouldn't believe the range of contaminants that were held on the database.
The manufacturer WANTS to get feedback about problems as if it is found to be a production fault or a supply issue that has affected batches they will recall and destroy all of the affected batches in order to prevent damage to their reputation, and risk to the public, which could cost them far more than the recalled stock.
For reporting the issue you would receive vouchers, but only a small amount, say 1 to 4 times the value of the original item depending on what the issue was.
And yes, serial complainers were logged & would eventually be kindly invited to FOAD.
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