Glass in coffee
Discussion
, but hopefully I wont be getting anymore trolling. Jar off to nescafe, watch this space for any feedback!The manufacturer will want to know as they will need to investigate and review their processes to try and reduce the incidents of it happening again.
They will be able to identify the actual source of the foreign body in so far as was it from teh bottle itself, another bottle in teh same batch or something put in to the bottle from another source.
In food manufacturing they will have systems and processes to ensure that no glass gets in to the process, if we had one broken bottle in the filling hall we would quarantine a lot of production either side of the broken bottle, if we had 2 then we would quarantine the whole production run of the glass.
To make glass bottles you actually produce a batch that would/could last you a couple of months production (billions of bottles) as the glass furnaces need to run 24/7/365 and a changeover takes quite a lot of time so have to be minimised (you can turn flow down but not off).
To give you an insight to how rare these sorts of things are, we used to record them as "complaints per million" and if we got above 0.5 per million it was serious!
As to what the OP will probably hear back from Manufacturer; it'll be something along the lines of "dear sir/madam we are sorry that you have not enjoyed our product as much you would like please find enclosed £x worth of vouchers to try a different product from our range, love and hugs A Manufacturer"
They will be able to identify the actual source of the foreign body in so far as was it from teh bottle itself, another bottle in teh same batch or something put in to the bottle from another source.
In food manufacturing they will have systems and processes to ensure that no glass gets in to the process, if we had one broken bottle in the filling hall we would quarantine a lot of production either side of the broken bottle, if we had 2 then we would quarantine the whole production run of the glass.
To make glass bottles you actually produce a batch that would/could last you a couple of months production (billions of bottles) as the glass furnaces need to run 24/7/365 and a changeover takes quite a lot of time so have to be minimised (you can turn flow down but not off).
To give you an insight to how rare these sorts of things are, we used to record them as "complaints per million" and if we got above 0.5 per million it was serious!
As to what the OP will probably hear back from Manufacturer; it'll be something along the lines of "dear sir/madam we are sorry that you have not enjoyed our product as much you would like please find enclosed £x worth of vouchers to try a different product from our range, love and hugs A Manufacturer"
my guess would be post-production inclusion..... a furnace produces one colour of glass and take a long time to change colours so it's rarely done, once made bottles are palletised opening down so that nothing can "drop in" during shipping and storage, they're then de-palletised and air cleaned and rotated so if there is anything in there it would drop out, they're then conveyed to the filler and the conveyors all have covers to reduce the risk of things dropping in. The filling process & Capping is done at the same time so the product is filling and capped and then passes under heat to stick the gold foil to the neck, this is done at speed... probably 2/300 bottles a minute!
At several stages pre-filling the jars will pass through sensors and anything not correct will be rejected, after filling each jar will be weighed and anything over-weight will be rejected. Assuming the brown glass weighed something this should have rejected the jar if all else failed, (there is also metal detection throughout).
If a line switches glass colour then usually the whole line will be cleared and checked not blended through, but having a quick look at Nestles product range I couldn't see a glass pack with a similar sized opening in brown glass, but that's not to say it's not contract packed but I doubt it.
So, "different coloured glass under the foil" will be taken pretty seriously by the manufacturer as it indicated either tampering or failure of several process!
(btw my background has never had any involvement with coffee but other similar food and drink production)
At several stages pre-filling the jars will pass through sensors and anything not correct will be rejected, after filling each jar will be weighed and anything over-weight will be rejected. Assuming the brown glass weighed something this should have rejected the jar if all else failed, (there is also metal detection throughout).
If a line switches glass colour then usually the whole line will be cleared and checked not blended through, but having a quick look at Nestles product range I couldn't see a glass pack with a similar sized opening in brown glass, but that's not to say it's not contract packed but I doubt it.
So, "different coloured glass under the foil" will be taken pretty seriously by the manufacturer as it indicated either tampering or failure of several process!
(btw my background has never had any involvement with coffee but other similar food and drink production)
Update. Have had a reply from Nescafe already....less than a week from sending the jar/coffee back.
They have tested said materiel and it was compacted coffee! Although it looked like glass, snapped like glass etc it wasn't. So hurrah for my throat and downwards. They also gave me a cheque for 16 quid. The post /envelope cost me 9, so the diff will be given to the charity of Doombar!
Thankyou for the help and advice from some of you.
They have tested said materiel and it was compacted coffee! Although it looked like glass, snapped like glass etc it wasn't. So hurrah for my throat and downwards. They also gave me a cheque for 16 quid. The post /envelope cost me 9, so the diff will be given to the charity of Doombar!
Thankyou for the help and advice from some of you.
LordHaveMurci said:
carreauchompeur said:
To be fair, the unpleasant sensation of glass passing down your throat is probably preferable to Nescafé.
mikal83 said:
LordHaveMurci said:
carreauchompeur said:
To be fair, the unpleasant sensation of glass passing down your throat is probably preferable to Nescafé.
mikal83 said:
I didnt want to say this ............but, not all of us have the time to freshly brew a cup of joe, picked and crushed by the feet of vestal virgins on snow capped mountains in the tropics.
There's a whole load of coffee between 
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