Appliance Life Extinct
Discussion
GC8 said:
Where the item is dangerous, which your oven appears to be, it is the manufacturer who is liable, unless the retailer is also the importer (I think).
I can understand that, it make sense with safety aspects. The retailer in my instance thou is a big one found in most areas on most retail parks. The manufacturer also well known too. velocefica said:
The manufacturer sent out an engineer this morning to look at it
I doubt that. I suspect you got a repair man.velocefica said:
This machine is TWO AND A HALF MONTHS OLD so for it to pack up clearly screams of poor construction.
You might think that, but it's not the case. Volume manufacturing is a game of averages, please google "bathtub curve". Build enough of 'em and some will fail no matter how good the design and test engineers are (note these are jobs that are done by engineers).velocefica said:
Can I reject this machine even though they said they'll repair it.
I don't think so, not after two and a half months usage.velocefica said:
As explained earlier this is being done through the manufacturer and the retailer has washed there hands completely even when confronted with the SOGA.
As explained earlier, it's perfectly reasonable for the retailer to contract the manufacturer to act on behalf of the retailer... imagine the conversation:retailer may have said:
Hello Mr Manufacturer, I'd like to sell your product, but I don't have the infrastructure to deal with warranty claims.
Manufacturer may have said said:
Hello Mrs Retailer, don't worry. We can send our repair men (they're not engineers you know) directly to your customer's address rather than to your premises. It will cost you a little bit more on each machine we sell you though.
GC8 said:
Engineering snobbery makes people look foolish. Engineers existed long before engineering degrees.
No it doesn't.Yes engineers did exist before formal qualifications in engineering but they were actually engineers, not washing machine repair men.
It's not the qualification that makes the engineer it's what they're doing. Repairing boilers and washing machines does not make you an engineer. Designing a bridge or a steam locomotive does.
GC8 said:
Engineering snobbery makes people look foolish. Engineers existed long before engineering degrees.
I am an engineer. I don't have a degree (although I studied electronics for 6 solid years). I also know a large number of people with BEng and MEng who aren't working as engineers. The difference between what an engineer does and what a repair man does is vast. There's even a whole career tier between the two jobs (technician). The repair man engineers precisely nothing.
Would you call a doctor foolish if he took issue with a first aider calling themselves a doctor? Or an accountant with a clerk using the title? A Lawyer and a layman?
Repair men using the title engineer is no different to 19 year old car sales "Executives".
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