Insurance requires a copy of driving licence by law
Discussion
Online quotes last month asked for driving licence numbers for named drivers, in many instances. Even quite recently when I renewed the barge it wasn't required.
I have no issue providing it as a means to ensure the accuracy of the information the insurer holds in setting a premium and confirming your entitlement to drive.
I just wish when anything like this changes (incl the abolition of the paper counterpart) that the reasons were explained and articulated by all those involved. My local main dealer still insists on seeing my paper counterpart, even after I highlighted and provided a link to the DVLA info showing what they're supposed to do now. It appears it's all too difficult....
I have no issue providing it as a means to ensure the accuracy of the information the insurer holds in setting a premium and confirming your entitlement to drive.
I just wish when anything like this changes (incl the abolition of the paper counterpart) that the reasons were explained and articulated by all those involved. My local main dealer still insists on seeing my paper counterpart, even after I highlighted and provided a link to the DVLA info showing what they're supposed to do now. It appears it's all too difficult....
ging84 said:
do they care about entitlements?
i thought lack of valid drivers license was of the reasons they could refuse a 3rd party claim
My bike insurers asked for scans of both sides of the photocard & the counterpart along with the usual proof of NCB. I assumed it was to check I had a full cat A licence & that I'd held that category for the time I'd claimed on the application form.i thought lack of valid drivers license was of the reasons they could refuse a 3rd party claim
My insurance last year (same insurer, but via a different broker) didn't ask for anything related to the licence, so not sure if it was a broker or insurer policy.
This is just a silly case of the company being a bit late in training their call centre staff on the changes about paper counterparts no longer being a necessary part of the DL - as its all now computerised.
The Tesco email address is probably because the person was too young to remember Tesco's foray as an ISP and his question would seem genuine as a result.
Absolutely nothing to worry about.
The Tesco email address is probably because the person was too young to remember Tesco's foray as an ISP and his question would seem genuine as a result.
Absolutely nothing to worry about.
Mandalore said:
This is just a silly case of the company being a bit late in training their call centre staff on the changes
Have to say this lack of training really riles me. Have suffered it on both sides and in most cases its the management just absolutely not giving a s
t about offering a decent service. Just cheapest operating cost.Rick101 said:
Have to say this lack of training really riles me. Have suffered it on both sides and in most cases its the management just absolutely not giving a st about offering a decent service. Just cheapest operating cost.
I wonder what drives the need for such low operating costs?t about offering a decent service. Just cheapest operating cost.GC8 said:
LoonR1 said:
There's a good chance that most (if not all) insurers wil soon start asking for your driving licence number and permission to confirm points online. Refusal is likely to lead to a much higher premium / refusal to quote for obvious reasons.
Wont they require your NI number in order to do this, or is there a direct channel available to them?TX.
LoonR1 said:
I wonder what drives the need for such low operating costs?
Not me. I'll often pay more to be able to get a decent service.That is quite a simplistic way of looking at it though, just blame the customer who wants a good rate. Companies with underpaid, undertrained and underappreciated staff will often have high staff turnover. There are better ways of managing company finances than just f
king over those at the sharp end.Rick101 said:
Not me. I'll often pay more to be able to get a decent service.
That is quite a simplistic way of looking at it though, just blame the customer who wants a good rate. Companies with underpaid, undertrained and underappreciated staff will often have high staff turnover. There are better ways of managing company finances than just fking over those at the sharp end.
You're in the minority. Oh and insurers helped create this mess with the "cheap insurance for all, cut out the middleman" type adverts of the late 80s. That is quite a simplistic way of looking at it though, just blame the customer who wants a good rate. Companies with underpaid, undertrained and underappreciated staff will often have high staff turnover. There are better ways of managing company finances than just f
king over those at the sharp end.You can't justify mega staff investment with no guarantee of loyal customers / increased premium income to shareholders. Those who do offer this level of service have a very niche product that is absolutely not aimed at the masses. Staff turnover will always be there, even highly trained staff get poached by competitors for more money or the option to specialise in one specific area.
Terminator X said:
GC8 said:
LoonR1 said:
There's a good chance that most (if not all) insurers wil soon start asking for your driving licence number and permission to confirm points online. Refusal is likely to lead to a much higher premium / refusal to quote for obvious reasons.
Wont they require your NI number in order to do this, or is there a direct channel available to them?TX.
The DVLA and MIB launched the MyLicense initiative at the start of the year, whereby insurers can check licenses online. This will have lead to an increase in insurers asking for this info.
https://www.gov.uk/government/news/dvla-and-mib-an...
As to why scans are being requested, a recent increase in forgeries may be one reason.
https://www.gov.uk/government/news/dvla-and-mib-an...
As to why scans are being requested, a recent increase in forgeries may be one reason.
Rick101 said:
Mandalore said:
This is just a silly case of the company being a bit late in training their call centre staff on the changes
Have to say this lack of training really riles me. Have suffered it on both sides and in most cases its the management just absolutely not giving a st about offering a decent service. Just cheapest operating cost.In such systems, all the logical thinking is built in an IT (the system) asks for the call centre guy to upload the paper copy as one of the 'steps'.
The idea is to reduce user error, by dumbing down the humans contribution.
Just read this on an Insurance News site:
"Around a fifth of the motor insurance industry is using the My Licence scheme, six months after the joint initiative between the Motor Insurers' Bureau and the Driver and Vehicle Licensing Agency went live"
So 18% of the motor market is using the system.
"Around a fifth of the motor insurance industry is using the My Licence scheme, six months after the joint initiative between the Motor Insurers' Bureau and the Driver and Vehicle Licensing Agency went live"
So 18% of the motor market is using the system.
Mandalore said:
Rick101 said:
Mandalore said:
This is just a silly case of the company being a bit late in training their call centre staff on the changes
Have to say this lack of training really riles me. Have suffered it on both sides and in most cases its the management just absolutely not giving a st about offering a decent service. Just cheapest operating cost.In such systems, all the logical thinking is built in an IT (the system) asks for the call centre guy to upload the paper copy as one of the 'steps'.
The idea is to reduce user error, by dumbing down the humans contribution.
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