Ins. Co. Won't give me my money back...
Discussion
June 5th I ring up and state I don't want to continue my policy, year end no auto renewal thanks.
Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say b
ks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund.
Dicks.
Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say b
ks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund. Dicks.
Edited by jeremyc on Friday 24th July 20:35
MajorProblem said:
June 5th I ring up and state I don't want to continue my policy, year end no auto renewal thanks.
Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say bks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund.
Dicks.
Clearly you hit back with a requirement of proof from them that you have driven the car. And a note pointing out this is the final correspondence before you 'get legal'Guy on phone says ok no probs we can cancel but the money may be taken automatically but not to worry it will be refunded ASAP keep a look out on your CC statement.
July 15th I get the statement, they've took the money but not refunded, I call them up and explain the issue they say let me speak to a manager blah blah blah.
Turns out they've never cancelled it, so they ask me to prove I've not driven the car since June 5th, I send them sorn doc and mot expiry info from dvla, they also listen to the call I made on the 5th of June and indeed agree it should have been cancelled.
Nothing happens. I ring today and they say they that proving sorn and having no mot does not prove that I haven't driven the car, then they say I won't get the fully amount back for the policy £250 as they've had to maintain insurance on my vehicle for the past seven weeks.
I say b
ks to that its your mistake I want the full amount, they said we need proof you've not driven the car otherwise no refund. Dicks.
Edited by jeremyc on Friday 24th July 20:36
elanfan said:
If they took the money there is presumably either a DD in place or they stored and used your card details. Either way you should be protected by your bank.
Could I instruct my bank to take the money back?Moderator edit: no naming or shaming, or the thread gets deleted.
Edited by jeremyc on Friday 24th July 20:46
Snozzwangler said:
WinstonWolf said:
Snozzwangler said:
How can you prove you haven't driven it!?
He doesn't need to, the taped phone conversation already proves he instructed them to cancel by their own admission.Snozzwangler said:
WinstonWolf said:
Snozzwangler said:
How can you prove you haven't driven it!?
He doesn't need to, the taped phone conversation already proves he instructed them to cancel by their own admission.WinstonWolf said:
Snozzwangler said:
WinstonWolf said:
Snozzwangler said:
How can you prove you haven't driven it!?
He doesn't need to, the taped phone conversation already proves he instructed them to cancel by their own admission.But hey ho.
essayer said:
Credit card? Chargeback, surely?
elanfan said:
If they took the money there is presumably either a DD in place or they stored and used your card details. Either way you should be protected by your bank.
No. Credit card payments don't work in quite the same way as DDs. I will put money on the OP having (perhaps unwittingly) given the insurer a Continuous Payment Authority and has failed to cancel it with the Credit Card issuer (not his bank). A lot of people make that mistake - http://www.fca.org.uk/news/continuous-payment-auth...WinstonWolf said:
Snozzwangler said:
How can you prove you haven't driven it!?
He doesn't need to, the taped phone conversation already proves he instructed them to cancel by their own admission.It's hardly any wonder that people think that insurers are just greedy money-grabbing
when this sort of thing goes on. LoonR1 said:
surveyor said:
Loon will be along at some point to say this never happened....
YawnAnd that's why I can't be arsed to jump to conclusions and accuse people of things anymore on here, because sometimes I get caught out being a bit of an angry knob
(although sometimes I can't blame him tbh)
mrtwisty said:
LoonR1 said:
surveyor said:
Loon will be along at some point to say this never happened....
YawnAnd that's why I can't be arsed to jump to conclusions and accuse people of things anymore on here, because sometimes I get caught out being a bit of an angry knob
(although sometimes I can't blame him tbh)
Wonder why I can't be arsed
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