Rejecting a new 2015 BMW M5 CP - advice please
Discussion
Breadvan72 said:
If you can afford a new M5 you can afford a lawyer, so no freebie from me on this one, sozzer!
I'm not your biggest fan BV but I certainly recognise that you give a lot of good advice on these forums in your own time. However, the effort it took you to vent that little slice of smugness could easily have been used to give the bloke a pointer.
Why bother?
br d said:
I'm not your biggest fan BV but I certainly recognise that you give a lot of good advice on these forums in your own time.
However, the effort it took you to vent that little slice of smugness could easily have been used to give the bloke a pointer.
Why bother?
Maybe its because OP wants to reject a 70k car when the dealer is doing everything they can to resolve a minor issue.However, the effort it took you to vent that little slice of smugness could easily have been used to give the bloke a pointer.
Why bother?
Don't take this the wrong way, but..
trando said:
Fair enough but I wouldn't expect this from a car of this type.
All cars can have component failures. BMWs are not unique or exempt. trando said:
It's also the first M car I have bought - hardly a good advert....
Irrelevant really. Plus they are replacing the whole diff without (seemingly) much fuss. What more could you realistically ask for or expect? I'm quite sure BMW would not have wanted to have this burden upon them, or intended to cause you any grief.Regards the issue with the car I don't doubt these things happen and whilst a pain can be fixed.
No chance of rejection.
However I would be much happier if I was given a comparable spec car whilst this was resolved and something like a high spec 5 series or x5/x6/ 6 series or an M car would reduce the bad feeling I would be currently having with BMW.
No chance of rejection.
However I would be much happier if I was given a comparable spec car whilst this was resolved and something like a high spec 5 series or x5/x6/ 6 series or an M car would reduce the bad feeling I would be currently having with BMW.
br d said:
Breadvan72 said:
If you can afford a new M5 you can afford a lawyer, so no freebie from me on this one, sozzer!
I'm not your biggest fan BV but I certainly recognise that you give a lot of good advice on these forums in your own time. However, the effort it took you to vent that little slice of smugness could easily have been used to give the bloke a pointer.
Why bother?
Perhaps part of the problem is the way a LOT of people buy cars and their expectations. A LOT of people expect to buy a new car and NEVER have anything go wrong with it, being aghast when it does.
Sadly that's not real life. Neither is it realistic IMO. It sounds from what the OP has said, that there was a fault with a seal, BMW "fixed" it, compensated for the inconvenience, then found the fault resurfaced and have agreed to replace the entire part, giving you a courtesy car whilst they do that.
I think that's about the level of service I'd expect and would want, but I'm not paying (in all likelihood) the thick end of a grand a month for an M5.
Sadly that's not real life. Neither is it realistic IMO. It sounds from what the OP has said, that there was a fault with a seal, BMW "fixed" it, compensated for the inconvenience, then found the fault resurfaced and have agreed to replace the entire part, giving you a courtesy car whilst they do that.
I think that's about the level of service I'd expect and would want, but I'm not paying (in all likelihood) the thick end of a grand a month for an M5.
I would like to thank everyone for their comments.
This is not about criticising the dealer - on the contrary they have done everything they can. This is about BMW the manufacturer and the fact that they have let a car get to market without the necessary quality controls taking place.
As an new owner of a car of this type it is massively frustrating and equally disappointing that it should have problems so early in its life.
The reason for my post was to gather the thoughts of people that are far more knowledgeable than me to get some advice about an appropriate course of action.
I think that course of action is to let the dealer do their best to fix the problem in whatever time it takes and hope that that solves it once and for all. In the meantime I'll organise a different courtesy car and make sure that BMW FS are aware of my frustrations. What they choose do to about that I will wait and see.
Thanks again for all your comments.
This is not about criticising the dealer - on the contrary they have done everything they can. This is about BMW the manufacturer and the fact that they have let a car get to market without the necessary quality controls taking place.
As an new owner of a car of this type it is massively frustrating and equally disappointing that it should have problems so early in its life.
The reason for my post was to gather the thoughts of people that are far more knowledgeable than me to get some advice about an appropriate course of action.
I think that course of action is to let the dealer do their best to fix the problem in whatever time it takes and hope that that solves it once and for all. In the meantime I'll organise a different courtesy car and make sure that BMW FS are aware of my frustrations. What they choose do to about that I will wait and see.
Thanks again for all your comments.
R8VXF said:
I really think you need to drive it a bit more when you get it back if that is really only 1200 miles in a year!
? OP says he acquired the car in June 2015 and has done 1200 miles. If anything that is high mileage for someone who hasn't had the use of the car for so long he feels the need to reject it.
trando said:
Fair enough but I wouldn't expect this from a car of this type. It's also the first M car I have bought - hardly a good advert....
As far as the diff is concerned, yes, they are replacing it.
Complex car has a problem and dealer is resolving it?As far as the diff is concerned, yes, they are replacing it.
Cant see grounds for rejection TBH.
My understanding is that once you buy a car, you have a certain period before you have deemed to have "accepted" it. This could be 4-6 weeks. In that time you could technically reject a car for a serious fault.
BUT, i think there is complexity here because you have already had the dealer work on the car and that could be considered acceptance.
Also, you've taken a "full and final settlement" figure from BMW, which i dont think is going to help.
If the engine had exploded and they were proposing putting a new one in, then "maybe" you'd have cause for rejection, but a minor oil leak? Cant see it holding water.
TBH it sounds like an over reaction on your part. You've "lost confidence" in the car because of a tiny drip of oil that the dealer is resolving?
Two comparable instances i've had :-
My dad bought his first brand new car - ever - earlier in the year. After 2,000 miles, the engine starts to rattle and the dealer fobs him off. It continues to rattle so we go in and roar and shout a bit. Turns out with full diagnosis its piston slap. Manufacturer authorises a new engine. Not ideal, but they were dealing with it. New engine fitted. This one is using water significantly. Turns out a batch of engines left the manufacturer not properly built. So another new engine is ordered up. Car off the road about 4 weeks in total over a four month period of hassle. They lent my dad a car for the duration of his being off the road. Yes, he lost confidence in the car, but the dealer were decent about it, lent him a car and they resolved the problem. Now technically he could have went in throwing things about and demanding a new car, but they fixed the problem, so wheres the issue?
My own previous car - bought at 9 months old, 12K miles. Every 2,000 or so miles, it would just cut out. Full engine off stuff, and usually at 60mph and once when i was overtaking. Dealer tried a software refresh, continued to do it, then new cam sensors, still continued to do it. Finally, the car took a full engine wiring loom to sort it out. Again, over a very extended time period, and a potentially dangerous fault (think of the children!) BUT, they fixed it and i was subsequently happy with the car again.
Again, up to yourself, but faults with new cars arent uncommon, and i dont think a minor oil leak warrants a rejection. You could cause yourself a lot of pain and hassle over an extended period and not get anywhere.
My M3 is the biggest POS car I've ever owned. It's broken again today and I've instructed solicitors following their advice last time. It's costing me just shy of a grand to start the process, so OP you may or may not have case, but go and take some advice and see what they say alongside their bills, which are just as eye watering as an M car is frustrating.
Worst 'I've got a brand new M5 thread' ever!
To add context, years ago I had an M3. Bought it at 100k on the clock, and sold it at 135k on the clock. Not a single fault, ever, it only cost me servicing at an indy.
You don't get to reject a car because of a single fault though. Unless of course your car has been off the road for the majority of the first few months, and even then you'd need to be pragmatic.
If it's inconvenient then by all means rag them up for some compo though.
To add context, years ago I had an M3. Bought it at 100k on the clock, and sold it at 135k on the clock. Not a single fault, ever, it only cost me servicing at an indy.
You don't get to reject a car because of a single fault though. Unless of course your car has been off the road for the majority of the first few months, and even then you'd need to be pragmatic.
If it's inconvenient then by all means rag them up for some compo though.
LoonR1 said:
My M3 is the biggest POS car I've ever owned. It's broken again today and I've instructed solicitors following their advice last time. It's costing me just shy of a grand to start the process, so OP you may or may not have case, but go and take some advice and see what they say alongside their bills, which are just as eye watering as an M car is frustrating.
What issues are you having with it? I was thinking of ditching the warranty but then I read things like that 
LoonR1 said:
My M3 is the biggest POS car I've ever owned. It's broken again today and I've instructed solicitors following their advice last time. It's costing me just shy of a grand to start the process, so OP you may or may not have case, but go and take some advice and see what they say alongside their bills, which are just as eye watering as an M car is frustrating.
Good luck on a 2012 car.Did you buy it new,is it still under warranty and whats the matter with it.
btcc123 said:
LoonR1 said:
My M3 is the biggest POS car I've ever owned. It's broken again today and I've instructed solicitors following their advice last time. It's costing me just shy of a grand to start the process, so OP you may or may not have case, but go and take some advice and see what they say alongside their bills, which are just as eye watering as an M car is frustrating.
Good luck on a 2012 car.I have heard the 2012 models are particularly prone to fire, being written off by careless third parties and simply disappearing in a puff of smoke though.
I doubt Loon's will though. He's far too upstanding for such dodgyness.
Edited by Red 4 on Thursday 30th July 19:53
Replacing the whole diff instead of trying to fix it over and over again, as some dealers/marques might, is to some extent what you're getting from your prestige vehicle. In the long run you'll be saving time and hassle, though it won't seem like it now.
With the best will in the world problems might only show up once a vehicle is being used in anger, in a variety of conditions that it wouldn't be practical to simulate.
No one would want to be in your position having bought a new car, but some people do end up in your position unavoidably. BMW haven't been negligent or obstructive, quite the opposite, they're going to absorb a non-trivial cost in replacing a big component when they probably don't need to (mechanically or legally) to save you the hassle of potentially having to keep going back to the dealer.
It sucks but you're being treated well all things considered.
With the best will in the world problems might only show up once a vehicle is being used in anger, in a variety of conditions that it wouldn't be practical to simulate.
No one would want to be in your position having bought a new car, but some people do end up in your position unavoidably. BMW haven't been negligent or obstructive, quite the opposite, they're going to absorb a non-trivial cost in replacing a big component when they probably don't need to (mechanically or legally) to save you the hassle of potentially having to keep going back to the dealer.
It sucks but you're being treated well all things considered.
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