Rejecting a new 2015 BMW M5 CP - advice please
Discussion
CAPP0 said:
True enough, but in this case it's not difficult to see how the OP's initial stance could drive that view. The car has an oil leak. Bloody annoying when you're shelling out that much money, but it's not refusing to start every morning, it's not cutting out at motorway speeds causing danger, it's not falling apart at the seams, the dealer hasn't (yet) had it back in eleventy times and been unable to locate or rectify the fault, etc etc etc. Anything akin to one or more of the above might lead to thoughts of rejection, but not for a bloody oil leak.
It might as well be refusing to start etc - the OP's had the car taken off him and been told it can't be driven. Look up the definitions of "fit for purpose" and "satisfactory quality".
Sheepshanks said:
It might as well be refusing to start etc - the OP's had the car taken off him and been told it can't be driven.
Look up the definitions of "fit for purpose" and "satisfactory quality".
It has a minor oil leak, new parts are being fitted to sort it, and hes been lent a car in the meantime.Look up the definitions of "fit for purpose" and "satisfactory quality".
Keep it in perspective.
daemon said:
Sheepshanks said:
It might as well be refusing to start etc - the OP's had the car taken off him and been told it can't be driven.
Look up the definitions of "fit for purpose" and "satisfactory quality".
It has a minor oil leak, new parts are being fitted to sort it, and hes been lent a car in the meantime.Look up the definitions of "fit for purpose" and "satisfactory quality".
Keep it in perspective.
eccles said:
daemon said:
Sheepshanks said:
It might as well be refusing to start etc - the OP's had the car taken off him and been told it can't be driven.
Look up the definitions of "fit for purpose" and "satisfactory quality".
It has a minor oil leak, new parts are being fitted to sort it, and hes been lent a car in the meantime.Look up the definitions of "fit for purpose" and "satisfactory quality".
Keep it in perspective.
Why has everything to be about compensation or Not Fit For Purpose these days? He bought a new car, they're fixing it, they lent him a car (and "oh the humanity" its a Mini Cooper S five door that he has to slum it in.
Why on earth does that give someone the grounds to reject or seek compensation?
Sheepshanks said:
daemon said:
Why on earth does that give someone the grounds to reject or seek compensation?
BMW sold him a car which broke. It should be their their problem, not his. But they make it into his problem by dicking him around and taking the piss.They're hardly dicking him around - tried a solution, didnt work so ordering a new diff? Its not like they're ignoring it or sticking a second hand part in.
My dads car - TWO brand new engines fitted before the car had 4K miles on it. However, no children were hurt, and nobody died, so he just got on with it. He just wanted it fixed right so left them to it.
But then some people are all about the com-pen-say-shun...
daemon said:
Sheepshanks said:
daemon said:
Why on earth does that give someone the grounds to reject or seek compensation?
BMW sold him a car which broke. It should be their their problem, not his. But they make it into his problem by dicking him around and taking the piss.They're hardly dicking him around - tried a solution, didnt work so ordering a new diff? Its not like they're ignoring it or sticking a second hand part in.
My dads car - TWO brand new engines fitted before the car had 4K miles on it. However, no children were hurt, and nobody died, so he just got on with it. He just wanted it fixed right so left them to it.
But then some people are all about the com-pen-say-shun...
Sheepshanks said:
daemon said:
Why on earth does that give someone the grounds to reject or seek compensation?
BMW sold him a car which broke. It should be their their problem, not his. But they make it into his problem by dicking him around and taking the piss.
This is not about the dealer. They have done all they can and are managing the situation as best they can.
This thread was about asking advice - which I have now had - and as a result I have decided not to reject the car for the reasons that most of you have pointed out. Which is fine by the way.
BMW paid me half of one month's PCP payment for the original problem - which they offered - I didn't ask for it. This I think is fair as it represented the time during the month that I was without the car. If they offer me further compensation, fine, but they may not.
Yes, I have a courtesy car, which is not an M5 but as some have pointed out, it is unlikely that an M5 would be available, but whilst I think a Mini is ok, a more equivalent car would be appreciated, and the dealer has now made a 5 series available to me from tomorrow.
I value the PH community - there is a wealth of experience here and that's the reason I asked for advice. Some of the replies have been intriguing to say the least but as ever it is the variety of opinions (positive and negative) that keeps this community alive.
Good weekend all.
This thread was about asking advice - which I have now had - and as a result I have decided not to reject the car for the reasons that most of you have pointed out. Which is fine by the way.
BMW paid me half of one month's PCP payment for the original problem - which they offered - I didn't ask for it. This I think is fair as it represented the time during the month that I was without the car. If they offer me further compensation, fine, but they may not.
Yes, I have a courtesy car, which is not an M5 but as some have pointed out, it is unlikely that an M5 would be available, but whilst I think a Mini is ok, a more equivalent car would be appreciated, and the dealer has now made a 5 series available to me from tomorrow.
I value the PH community - there is a wealth of experience here and that's the reason I asked for advice. Some of the replies have been intriguing to say the least but as ever it is the variety of opinions (positive and negative) that keeps this community alive.
Good weekend all.
daemon said:
Bit of a "first world" problem that - having to drive a new 5 door Cooper S, because they dont have an acceptable alternative.
Why has everything to be about compensation or Not Fit For Purpose these days? He bought a new car, they're fixing it, they lent him a car (and "oh the humanity" its a Mini Cooper S five door that he has to slum it in.
Why on earth does that give someone the grounds to reject or seek compensation?
I think the OP has a point and he certainly didn't refer to slumming it. If I were spending £70k on an M5 I would think it more than reasonable to be provided with something more in line with vehicle purchased. The fact that a car of this value has a recurring fault which wasn't fixed first time round must be a real downer for a new owner who has been a gentleman in his posts. Hope it gets sorted one way or another OP.Why has everything to be about compensation or Not Fit For Purpose these days? He bought a new car, they're fixing it, they lent him a car (and "oh the humanity" its a Mini Cooper S five door that he has to slum it in.
Why on earth does that give someone the grounds to reject or seek compensation?
daemon said:
Sheepshanks said:
daemon said:
Why on earth does that give someone the grounds to reject or seek compensation?
BMW sold him a car which broke. It should be their their problem, not his. But they make it into his problem by dicking him around and taking the piss.Putting someone with a 5 Series into a MINI other than for a single day or so is ridiculous.
Sheepshanks said:
daemon said:
Sheepshanks said:
daemon said:
Why on earth does that give someone the grounds to reject or seek compensation?
BMW sold him a car which broke. It should be their their problem, not his. But they make it into his problem by dicking him around and taking the piss.Putting someone with a 5 Series into a MINI other than for a single day or so is ridiculous.
trando said:
This is not about the dealer. They have done all they can and are managing the situation as best they can.
This thread was about asking advice - which I have now had - and as a result I have decided not to reject the car for the reasons that most of you have pointed out. Which is fine by the way.
BMW paid me half of one month's PCP payment for the original problem - which they offered - I didn't ask for it. This I think is fair as it represented the time during the month that I was without the car. If they offer me further compensation, fine, but they may not.
Yes, I have a courtesy car, which is not an M5 but as some have pointed out, it is unlikely that an M5 would be available, but whilst I think a Mini is ok, a more equivalent car would be appreciated, and the dealer has now made a 5 series available to me from tomorrow.
I value the PH community - there is a wealth of experience here and that's the reason I asked for advice. Some of the replies have been intriguing to say the least but as ever it is the variety of opinions (positive and negative) that keeps this community alive.
Good weekend all.
Eloquently put and good on you for pushing back on the loan car situation if it was bugging you.This thread was about asking advice - which I have now had - and as a result I have decided not to reject the car for the reasons that most of you have pointed out. Which is fine by the way.
BMW paid me half of one month's PCP payment for the original problem - which they offered - I didn't ask for it. This I think is fair as it represented the time during the month that I was without the car. If they offer me further compensation, fine, but they may not.
Yes, I have a courtesy car, which is not an M5 but as some have pointed out, it is unlikely that an M5 would be available, but whilst I think a Mini is ok, a more equivalent car would be appreciated, and the dealer has now made a 5 series available to me from tomorrow.
I value the PH community - there is a wealth of experience here and that's the reason I asked for advice. Some of the replies have been intriguing to say the least but as ever it is the variety of opinions (positive and negative) that keeps this community alive.
Good weekend all.
Good to see the dealer responded accordingly.
daemon said:
No one every guarantees a car wont have a fault, so why would you get compensation if it does?
They're hardly dicking him around - tried a solution, didnt work so ordering a new diff? Its not like they're ignoring it or sticking a second hand part in.
My dads car - TWO brand new engines fitted before the car had 4K miles on it. However, no children were hurt, and nobody died, so he just got on with it. He just wanted it fixed right so left them to it.
But then some people are all about the com-pen-say-shun...
Exactly. My BMW "broke" a number of time while it was in warranty. The dealers fixed it every time and it cost me nothing apart from time taking it back. Annoying as it was, should I have rejected it every time?They're hardly dicking him around - tried a solution, didnt work so ordering a new diff? Its not like they're ignoring it or sticking a second hand part in.
My dads car - TWO brand new engines fitted before the car had 4K miles on it. However, no children were hurt, and nobody died, so he just got on with it. He just wanted it fixed right so left them to it.
But then some people are all about the com-pen-say-shun...
daemon said:
eccles said:
And some people have no backbone...;)
So you're supporting the compensation culture britain has got then?And for the record, my dad liked the car and was happy with it and didnt want to give up on it. Nothing to do with backbone.
From your posts it appears that you are happy to spend your money on a premium product, and when it goes wrong, you're quite happy to keep paying for that product even though you can't use it. You (or your father) also seem happy to spend your time making endless trips to the dealer to get this premium product repaired, and seem to enjoy sitting by the side of the road after it's broken down.
Where do you draw the line? If your new car was in the garage awaiting new parts that were on back order, how long do you think it would be reasonable before you thought you were entitled to some recompense? one week? 3 weeks? 2 months? or would you just say bless the manufacturer, s
t happens, I'm sure they're doing their best!I agree that the OP, or anyone else for that matter, shouldn't have to continue to pay for something that can't do the job. In this case BMW will fix the car, have halved one months payment (equivalent to 2 weeks or so of not having use of the car), have provided a courtesy car, a Mini, which they will replace with a 5 series until the OP's car is fixed. I think BMW also agree with compensating the OP and have done a damn fine job.
Rejection, on the other hand, is not 'on the cards'. It may be a BMW but it is an electro-mechanical piece of kit and there ain't no such beast that can never go wrong - even from brand, spanking new. That is what the warranty is for and BMW appear to be standing up to the terms of their warranty in full.
Mildly annoying and a bit inconvenient for the OP, but that's about it. I'm sure most of us have suffered some more annoying/inconvenient things in our lives, even the OP. We just get on with things, same here.
Rejection, on the other hand, is not 'on the cards'. It may be a BMW but it is an electro-mechanical piece of kit and there ain't no such beast that can never go wrong - even from brand, spanking new. That is what the warranty is for and BMW appear to be standing up to the terms of their warranty in full.
Mildly annoying and a bit inconvenient for the OP, but that's about it. I'm sure most of us have suffered some more annoying/inconvenient things in our lives, even the OP. We just get on with things, same here.
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