Just how incompetent are the DVLA?
Discussion
Considering that there is a sub postal address within DVLA with its own postcode for kit and other non straightforward registrations suggests that a team may already exist. What's wrong with asking a Government agency' that has a particular remit to, you know, just do the job effectively and reasonably accurately, acknowledge and deal with mistakes in a proper manner.
What's wrong with asking such an organisation which has non core tasks placed upon it, or tasks which vary in volume of requests, to provide adequately trained resources with sufficient flexibility in the workforce to deal with peaks and troughs in demand, albeit in extreme circumstances turn round times may be outside desired targets.
What's wrong with asking such an organisation which has non core tasks placed upon it, or tasks which vary in volume of requests, to provide adequately trained resources with sufficient flexibility in the workforce to deal with peaks and troughs in demand, albeit in extreme circumstances turn round times may be outside desired targets.
Breadvan72 said:
I would not expect an organisation that deals with masses of standard cars to be au fait with the niceties of kit cars. Having a specialist section to deal with kit car matters might be hard to justify on cost/benefit grounds.
Dafuq? It's their job, their remit, the reason they exist. If an organisation can't fulfil its purpose, then it is failing.And, again, VOSA managed it rather better, and they also have to deal with masses of things.
Breadvan72 said:
How many bods do you suggest, and how many different types of kit car are there?
Number of "types" is irrelevant, all go through the same process. As for the number of bods, well, enough to achieve their stated service targets. Which they appear to miss all of the time.CrutyRammers said:
Breadvan72 said:
I would not expect an organisation that deals with masses of standard cars to be au fait with the niceties of kit cars. Having a specialist section to deal with kit car matters might be hard to justify on cost/benefit grounds.
Dafuq? It's their job, their remit, the reason they exist. If an organisation can't fulfil its purpose, then it is failing.And, again, VOSA managed it rather better, and they also have to deal with masses of things.
k you up.Sold my car 9th May. I had taxed it at end of April as I needed it on the road for test drives etc. I told DVLA it was sold on the 9/5/15 and waited for my refund. After calling them 6 weeks later (end of June) I was told they'd screwed up, something about a 10 day rule and they'd have to manually process my refund.
Still nothing, so I spoke to them again on Thurs and sent an email form. Completely useless and incompetent.
12 weeks I've been waiting for my refund and this is the response I received.
Still nothing, so I spoke to them again on Thurs and sent an email form. Completely useless and incompetent.
12 weeks I've been waiting for my refund and this is the response I received.
DLVA said:
Dear Mug
Thank you for your email received on 13/8/15. Your email reference number is pi.
I am sorry to hear you have not received your refund within our usual timescale.
We’re currently experiencing an unprecedented volume of vehicle tax refund requests at present. As a result of the current backlog, vehicle tax refunds are taking longer than usual to process. We assure you that all efforts are being made to clear the backlog as quickly as possible.
Your enquiry is with the Vehicle Customer Services Refunds Section for investigation. They will contact you within a further 2-4 weeks.
I apologise for any inconvenience caused and thank you for your patience with this matter.
Do not reply to this email. If you wish to contact us again about this response then please use our Reply Form or copy and paste the following URL in to your browser:
https://emaildvla.direct.gov.uk/emaildvla/cegemail...
When filling in the form the email reference number pi will be required.
Regards
Clown #1
DVLA Contact Centre
Thank you for your email received on 13/8/15. Your email reference number is pi.
I am sorry to hear you have not received your refund within our usual timescale.
We’re currently experiencing an unprecedented volume of vehicle tax refund requests at present. As a result of the current backlog, vehicle tax refunds are taking longer than usual to process. We assure you that all efforts are being made to clear the backlog as quickly as possible.
Your enquiry is with the Vehicle Customer Services Refunds Section for investigation. They will contact you within a further 2-4 weeks.
I apologise for any inconvenience caused and thank you for your patience with this matter.
Do not reply to this email. If you wish to contact us again about this response then please use our Reply Form or copy and paste the following URL in to your browser:
https://emaildvla.direct.gov.uk/emaildvla/cegemail...
When filling in the form the email reference number pi will be required.
Regards
Clown #1
DVLA Contact Centre
Got another letter this morning saying sorry you are liable. We send you a notice within 20 days saying you are no longer the keeper and its upto you to make sure you recieve it etc etc.
Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
Palmers said:
I sold my old A8 4.2 tdi around 2 years ago. Sent the log book off.
Last year i received a tax reminder so i messaged the guy, still had the chat on my phone fortunately, and sent the new details off again.
This morning i get a failed to tax vehicle notice, offering a fine. Now i dont have the same phone so have no idea who that guy was.
Ive sent the letter back with a cover stating that ive sent them numerous times the new keeper details but i no longer have them. And quite frankly, it isnt my issue as they are so incompetent to update their records accordingly.
Surely they cant actually attempt to enforce this penalty?
Assuming you sent the V5 to DVLA at the time of sale then you have done everything required of you in law .Last year i received a tax reminder so i messaged the guy, still had the chat on my phone fortunately, and sent the new details off again.
This morning i get a failed to tax vehicle notice, offering a fine. Now i dont have the same phone so have no idea who that guy was.
Ive sent the letter back with a cover stating that ive sent them numerous times the new keeper details but i no longer have them. And quite frankly, it isnt my issue as they are so incompetent to update their records accordingly.
Surely they cant actually attempt to enforce this penalty?
Do point this out to DVLA in a recorded deliver letter , that should then be the end of it . If they can't sort it out then when it goes to court the Interpretations Act will be your friend since by properly addressing and posting the notification to them you are legally deemed to have served the information to them UNLESS THEY CAN PROVE TO THE CONTRARY . Since they clearly can't prove you never posted something , the law presumes they received it and the court wil find in your favour .
Make it clear this will be your course of action and DVLA ought to back down - if they don't you will win anyway .
btcc123 said:
When you sell a car and send the V5 to the DVLA it states that within 4 weeks you will be notified that you are no longer the registered owner of the car.Did you receive this notification and if not why did you not ring them.Seams to me this is your fault for not chasing up.
It isn't a requirement for the OP to chase them , by notifying them he has done everything required in law .Palmers said:
Got another letter this morning saying sorry you are liable. We send you a notice within 20 days saying you are no longer the keeper and its upto you to make sure you recieve it etc etc.
Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
Nope - just look up the Interpretations Act - it isn't your job to follow up on their failures - you posted the original notification - job done .Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
http://www.legislation.gov.uk/ukpga/1978/30
See para 7
' References to service by post '
My wife returned a car at the local main dealer in the first week of June due to an unrepairable fault.
We returned all the relevant forms to the DVLA, and after four weeks chased up by letter, then a telephone call in July as there was still no acknowledgment. She still has had no acknowledgment, nor a refund on the tax, so this week she phoned again, to be told they don't know what is wrong, as her registration number does not exist - they say my wife must have given them the wrong reg. number on the phone... so the wife checked and confirmed she HAD given the correct number, as it was printed by the DVLA on an old tax disc reminder we still have.
So I went on ASKMID, and the vehicle is NOT insured, but the DVLA site shows it is MoTd and taxed until October.
So three letters (recorded) and three phone calls, and the best they can offer is a notion that somehow THEY cannot find the reg number having existed, but it IS on their database and ASKMID!
You COULD make it up... but only the DVLA believe what they tell you!!
It's all due to a dangerous mix of a few bad apples among the staff who don't give a toss, and computers that the others believe are infallible!!
We returned all the relevant forms to the DVLA, and after four weeks chased up by letter, then a telephone call in July as there was still no acknowledgment. She still has had no acknowledgment, nor a refund on the tax, so this week she phoned again, to be told they don't know what is wrong, as her registration number does not exist - they say my wife must have given them the wrong reg. number on the phone... so the wife checked and confirmed she HAD given the correct number, as it was printed by the DVLA on an old tax disc reminder we still have.
So I went on ASKMID, and the vehicle is NOT insured, but the DVLA site shows it is MoTd and taxed until October.
So three letters (recorded) and three phone calls, and the best they can offer is a notion that somehow THEY cannot find the reg number having existed, but it IS on their database and ASKMID!
You COULD make it up... but only the DVLA believe what they tell you!!
It's all due to a dangerous mix of a few bad apples among the staff who don't give a toss, and computers that the others believe are infallible!!
Pontoneer said:
Palmers said:
Got another letter this morning saying sorry you are liable. We send you a notice within 20 days saying you are no longer the keeper and its upto you to make sure you recieve it etc etc.
Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
Nope - just look up the Interpretations Act - it isn't your job to follow up on their failures - you posted the original notification - job done .Says if i wish to dispute ask for a dispute form.
I dont know the guy who owns it,lost his details when i last sent them to the DVLA for the second time...
Any idea where to go from here? They can get badgered if they think im paying £40.
http://www.legislation.gov.uk/ukpga/1978/30
See para 7
' References to service by post '
This chap won - http://www.consumeractiongroup.co.uk/forum/showthr...
This chap lost - http://www.consumeractiongroup.co.uk/forum/showthr...
In both cases the defendant relied on the above Act. Go figure.
Btw, its title has no 's'. A lot of people fall into that trap.
Red Devil said:
Failure to notify.
This chap won - http://www.consumeractiongroup.co.uk/forum/showthr...
This chap lost - http://www.consumeractiongroup.co.uk/forum/showthr...
In both cases the defendant relied on the above Act. Go figure.
Btw, its title has no 's'. A lot of people fall into that trap.
Put me firmly in the lost camp. Cost me a day at court and £100. This chap won - http://www.consumeractiongroup.co.uk/forum/showthr...
This chap lost - http://www.consumeractiongroup.co.uk/forum/showthr...
In both cases the defendant relied on the above Act. Go figure.
Btw, its title has no 's'. A lot of people fall into that trap.
I'd pay the £40 if I were you...
Ive read the above cases and it seems to be the V5 went missing in post, they get a fine.
Mine is a little different. I sold this car over 2 years ago. Sent V5 off, got the slip saying not registered keeper. A year or so later, got a speeding fine. Wrote to the appropriate constabulary, i had the details at this time, also wrote to the DVLA. Then 6 months later or so i get a tax reminder. So i write to them again, saying im not the registered keeper and i no longer have the new keepers details. Then they send me the fine.... morons...
Mine is a little different. I sold this car over 2 years ago. Sent V5 off, got the slip saying not registered keeper. A year or so later, got a speeding fine. Wrote to the appropriate constabulary, i had the details at this time, also wrote to the DVLA. Then 6 months later or so i get a tax reminder. So i write to them again, saying im not the registered keeper and i no longer have the new keepers details. Then they send me the fine.... morons...
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff