Serious advice please. Found shrapnel in our baby's nappies.
Discussion
marting said:
M6L11 said:
Do you post this in every thread, ever?
Caught speeding? Pay your ticket.
Parking fine? Pay your ticket.
Faulty goods? Take them back.
Broken car? Take it to a main dealer.
Illegal immigrant in your lorry? Send them back.
Don't be silly, man. It was 2am by the time we got home from A&E and as such nowhere was open to begin the process of making enquiries where it counts. As such I posted in a forum I frequent where there are known, capable legal bods who may have had enough relevant experience to provide some helpful pointers. By your logic we may as well close the forum.
As it happens Trading Standards explicitly asked us not to contact the manufacturer or the supermarket, as they wanted to handle it themselves on a broader level to ensure the recall is handled properly. So 'job done' is the wrong answer.
All sound like fairly sensible solutions to each problem.Caught speeding? Pay your ticket.
Parking fine? Pay your ticket.
Faulty goods? Take them back.
Broken car? Take it to a main dealer.
Illegal immigrant in your lorry? Send them back.
Don't be silly, man. It was 2am by the time we got home from A&E and as such nowhere was open to begin the process of making enquiries where it counts. As such I posted in a forum I frequent where there are known, capable legal bods who may have had enough relevant experience to provide some helpful pointers. By your logic we may as well close the forum.
As it happens Trading Standards explicitly asked us not to contact the manufacturer or the supermarket, as they wanted to handle it themselves on a broader level to ensure the recall is handled properly. So 'job done' is the wrong answer.
marting in his last post said:
My E89 Z4 is due a service soon (2k miles / June according to the dash).
However the little icon of a car on a ramp intermittently appears on the dash. Sometimes it will appear on start-up, sometimes it wont. Is this normal?
I assumed it came up as its due a service soon, but the intermittent nature of it makes me think there is something off...
However the little icon of a car on a ramp intermittently appears on the dash. Sometimes it will appear on start-up, sometimes it wont. Is this normal?
I assumed it came up as its due a service soon, but the intermittent nature of it makes me think there is something off...
Dr Mike Oxgreen said:
Mojooo said:
TS telling the company is more likely to result in something happening than you (as you have pointed out 2 peopel stonewalled).
Also TS enforce product safety rules and can enforce a recall if necessary.
But let's not forget that TS did fAlso TS enforce product safety rules and can enforce a recall if necessary.
k all.Hackney said:
Oh my good god.
Never ceases to amaze me:
a) how many people don't actually read the f OP
b) how many people abuse the OP / make stuff up that that the OP never posted, just to score points
c) how many people are just fg morons, intent on trolling for no reason - and yes, calling someone "princess" while making an otherwise only slightly stupid point marks you out as a tt
To the OP, I hope your daughter is OK
This.Never ceases to amaze me:
a) how many people don't actually read the f
OPb) how many people abuse the OP / make stuff up that that the OP never posted, just to score points
c) how many people are just f
g morons, intent on trolling for no reason - and yes, calling someone "princess" while making an otherwise only slightly stupid point marks you out as a ttTo the OP, I hope your daughter is OK
OP I have no kids and nothing to add to the sensible replies given.
Good luck getting this sorted to your satisfaction and the satisfaction of an awful lot of babies bums by the sound of it!!
Thanks again for sensible replies chaps. P&G Global HQ are already on the case and say they have sent teams to the factory in question etc pending receipt of the nappies. Various media agencies and national newspapers are all badgering for first dibs on the story and have been told that's fine provided we're not on show personally and they donate to a couple of baby charities who helped us when our daughter was born prem.
Hopefully a good result at the end, but for now despite continuous calls and whatnot the wheels do seem to turn quite slowly. It'll be in the nationals tomorrow apparently.
Hopefully a good result at the end, but for now despite continuous calls and whatnot the wheels do seem to turn quite slowly. It'll be in the nationals tomorrow apparently.
This truly is a sad story if true.
However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bullst.
A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bulls
t.A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
ging84 said:
This truly is a sad story if true.
However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bullst.
A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
That's what you think? Sure:However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bulls
t.A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
Consumer Direct reference number 13008159 from Tuesday 18th August. John McCale at Liverpool City Council trading standards has his junior 'Amy' confirm they 'may have accidentally omitted to issue a Home Authority Referral to P&G yesterday, which was a mistake'. They confirm they wanted us to keep the nappies but have 'no resources or officers available' until next week. Feel free to call them if you think it's "bulls
t". The reference number above is all you'll need.I have specifically asked about the public safety issues and issuing a recall. Mr McCale's deputy assures me they can't do anything until next week and P&G have said they 'don't think' anything will be issued to parents and/or retailers etc until the investigation is complete. Hence us going to the press. The P&G Global Consumer Relations reference is 23589845.
Please don't call bulls
t because it's hip. The facts speak for themselves.Edited by M6L11 on Wednesday 19th August 18:41
Super Slo Mo said:
Are they exceedingly good? Not that they're the only local food manufacturer of course.
I used to work in a salad factory, they not only had metal detectors, they also had an optical machine that could detect the blue plasters that operatives had to wear if they had a cut.
No , I wish. I love a bit of cake.where I work takes the biscuit.I used to work in a salad factory, they not only had metal detectors, they also had an optical machine that could detect the blue plasters that operatives had to wear if they had a cut.
Is this you: https://www.facebook.com/michelle.barr.3781 (or your wife) its spreading....
mcdjl said:
Is this you: https://www.facebook.com/michelle.barr.3781 (or your wife) its spreading....
That's my wife (maiden name) and yes she's had an awful lot of shares.Well Liverpool TS were taken to Judicial review for the way they were cutting their TS service
"Liverpool's staff numbers have been reduced beyond minimum level, with only four trading standards staff to protect a population of about half a million and serve the city's 12,000 businesses"
http://localgovernmentlawyer.co.uk/index.php?optio...
http://www.liverpoolecho.co.uk/news/liverpool-news...
"Liverpool's staff numbers have been reduced beyond minimum level, with only four trading standards staff to protect a population of about half a million and serve the city's 12,000 businesses"
http://localgovernmentlawyer.co.uk/index.php?optio...
http://www.liverpoolecho.co.uk/news/liverpool-news...
Mojooo said:
Well Liverpool TS were taken to Judicial review for the way they were cutting their TS service
"Liverpool's staff numbers have been reduced beyond minimum level, with only four trading standards staff to protect a population of about half a million and serve the city's 12,000 businesses"
http://localgovernmentlawyer.co.uk/index.php?optio...
http://www.liverpoolecho.co.uk/news/liverpool-news...
Which further serves to back up what I said. We were asked by them to hold fire and then nothing... P&G have also documented the delays caused by TS btw, it's not just on my say-so. They had to wait several hours today before arranging the courier, because we were waiting to get the reply from TS about whether they still wished to seize the goods. Their (shocking) reply meant P&G were told to go ahead and arrange collection. "Liverpool's staff numbers have been reduced beyond minimum level, with only four trading standards staff to protect a population of about half a million and serve the city's 12,000 businesses"
http://localgovernmentlawyer.co.uk/index.php?optio...
http://www.liverpoolecho.co.uk/news/liverpool-news...
ging84 said:
This truly is a sad story if true.
However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bullst.
A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
You're really going to join in the OP bashing by arguing that a public organisation can't make mistakes? Bizarre. However the op being berated for not just going back to the retailer or contacting the manufacturer, then conveniently was vindicated by trading standard who against all current guidance asked him not to contact the retailer or the manufacturer. that part of the story at least is bulls
t.A baby is classed as a very vulnerable user, and the hazard reported presents a risk of injury in normal use. These 2 factors alone mean that it would be classed as requiring rapid action according to the product recall guidance.
This thread really has created some sort of idiotic feeding frenzy.
Nicko_12345 said:
Doh, helps if I read before posting ?? sorry!
No worries, easy mistake. As it happens we're not the only ones. Here's a lady from earlier who also complained to Pampers that her baby was injured by metal in their nappies:Link here.
Just to back up what the OP has said here. P&G have actually been all over this since alerted first thing yesterday morning but they are held back by process, as you'd expect, and have to manage things by the book. They responded within 9 minutes of being made aware and got moving immediately.
As for TS, well they're a renowned joke these days.
I can't comment on how things have been dealt with from a consumer complaints perspective as I wasn't privy to it all, sounds like some errors were made in dealing with earlier flags on the issue.
Fingers crossed it's all sorted very quickly and isn't a widespread problem that affects more families!
Well done OP for taking the initiative to get this dealt with quickly.
As for TS, well they're a renowned joke these days.
I can't comment on how things have been dealt with from a consumer complaints perspective as I wasn't privy to it all, sounds like some errors were made in dealing with earlier flags on the issue.
Fingers crossed it's all sorted very quickly and isn't a widespread problem that affects more families!
Well done OP for taking the initiative to get this dealt with quickly.
OP, thanks for the updates on this. P.S - Noticed on Twitter the Daily Star have already covered it.
P.S - Have a 16 month old and done my fair share of nappy changes, I can understand how you may have missed this.
Main thing is Pampers having been made aware seem to be doing what they can to get it sorted and I'm sure your little one is getting a lot more attention and love from you guys.
P.S - Have a 16 month old and done my fair share of nappy changes, I can understand how you may have missed this.
Main thing is Pampers having been made aware seem to be doing what they can to get it sorted and I'm sure your little one is getting a lot more attention and love from you guys.
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