Serious advice please. Found shrapnel in our baby's nappies.

[Matt_N]

Muncher said:

What do you want to achieve? Has anyone been hurt?

Did you even read past the first line of the post?

Some utter handwringing repsonses on this thread.

[Durzel]

Staggeringly you might find actually speaking to the manufacturer that they're as horrified as you are and might even proactively offer some kind of compensation or freebie. This is quite likely an isolated incident, not sure what public vilification achieves.

[robinessex]

Take back to store purchased, with original box. They will/should escalate this to senior management almost immediately, who will/should escalate this to the manufacture immediately. If required, the manufactures will then put out an alert to all retailers to pull the product off the shelves immediately. Job done.

[Foliage]

If you think its been done maliciously then contact the police. If you think its a Quality issue then contact the manufacturer, trading standards and maybe even CAB for advice.

Lots of people are posting about 'compensation' but its clear to me from the ops post that he is angry and concerned considering the nature of the product and wants to make sure no one is injured by the product.

[supertouring]

Thank god nobody died! I do not think the "fumeometer" could have taken it.

[M6L11]

Foliage said:

If you think its been done maliciously then contact the police. If you think its a Quality issue then contact the manufacturer, trading standards and maybe even CAB for advice.

Lots of people are posting about 'compensation' but its clear to me from the ops post that he is angry and concerned considering the nature of the product and wants to make sure no one is injured by the product.

At least a couple of people posted sense. Thank you. We are not looking for compensation or anything of the sort. We're worried that there could be other babies out there enduring the same issue.

To answer some of the questions in the thread:

It's exactly what I said, shrapnel. Small pieces of jagged, irregularly shaped razor sharp metal embedded in the second/core layer of the nappy. We only noticed this particular piece last night because it was large enough to show through past the top layer. On further inspection more has been spotted and I dread to think what we have missed in the preceding days.

Our daughter has already received medical attention as per the OP. We're not idiots.

We didn't once mention compensation or vilifying the manufacturer (did you notice the absence of naming in the OP?). The PH brigade response about looking for freebies is laughable. Do you honestly think I want to exchange a branded pack of nappies full of metal for more of the same? Nor are we interested in receiving any money; we're worried about other babies suffering the same or worse. Have a word with yourselves. Ironically Consumer Direct (whom you have to go through to refer to TS) were trying to push the compensation claim angle. They were told in no uncertain terms that we're not interested and to stop ambulance chasing.

As for the comments about not worrying/stressing/panicking.... Are you parents? You find the cause of your baby's pain isn't after all constipation as you were first told, but rather razor sharp metal hidden in her nappies and she already has cuts in her bottom (potentially meaning she has metal inside her) and your advice is calm the feck down? Wow.

Trading Standards have asked us NOT to contact the manufacturer or the retailer, until they have made an urgent assessment of the packs and individual nappies today. Apparently that course of action often leads to exactly what I feared in the OP: the goods go 'missing' and nothing gets done. So well done to those pointing out the 'obvious' to 'quit over-reacting and go to the store/manufacturer'.

Thanks to those who gave constructive advice. Trading Standards are now on the case and we're waiting from a call from someone more senior after lunch to arrange a meeting.

[The jiffle king]

The manufacturer will want to know about this as soon as possible and I would assume that trading standards will already have been in contact and that the company are doing a recall of the impacted batches.

[Vaud]

M6L11 said:

Are you parents? You find the cause of your baby's pain isn't after all constipation as you were first told, but rather razor sharp metal hidden in her nappies and she already has cuts in her bottom (potentially meaning she has metal inside her) and your advice is calm the feck down? Wow.

Yup, parent to a 2 year old.

Being calm, firm and clear gets your message across better than anger and ranting in my experience.

I am glad you are getting progress, though I think Trading Standards advice is wrong. There is no risk to you in informing all three parties (TS, retailer and manufacturer), just don't relinquish the goods. I'm not sure adding a delay to informing the manufacturer helps.

[Prizam]

M6L11 said:

At least a couple of people posted sense. Thank you. We are not looking for compensation or anything of the sort. We're worried that there could be other babies out there enduring the same issue.

Thanks, Screw the naming and shaming rules. Whats the make of the nappies? (10 week old at home). PM me if you don't want to publish.

[_dobbo_]

Jesus, PH once again fails to disappoint. This place can be amazing and awful, oh wait, welcome to the internet. I thought SP+L was for the most part a safe haven but I guess not.

Bloke posts about shards of razor sharp metal found in nappies and gets torn to shreds by a bunch of holier than thou sods criticising him for stuff he hasn't even said or done.

Razor sharp shards of metal in nappies, injured child, and the feedback is stop over reacting? Wow. Just wow.

M6L11, if you wouldn't mind PMing me the store/brand as well, I'd like to avoid these nappies for my two and check the ones we've got at home.

[EskimoArapaho]

Good for you, OP, on doing the right thing.

Now, can we do a sweepstake on how long it'll take for The Daily Mail to steal the OP's photos and run the obligatory scare story?

[M6L11]

_dobbo_ said:

Jesus, PH once again fails to disappoint. This place can be amazing and awful, oh wait, welcome to the internet. I thought SP+L was for the most part a safe haven but I guess not.

Bloke posts about shards of razor sharp metal found in nappies and gets torn to shreds by a bunch of holier than thou sods criticising him for stuff he hasn't even said or done.

Razor sharp shards of metal in nappies, injured child, and the feedback is stop over reacting? Wow. Just wow.

M6L11, if you wouldn't mind PMing me the store/brand as well, I'd like to avoid these nappies for my two and check the ones we've got at home.

Amazing, isn't it?

Those who requested it have email. Still waiting for the call back from TS.

[marting]

_dobbo_ said:

Jesus, PH once again fails to disappoint. This place can be amazing and awful, oh wait, welcome to the internet. I thought SP+L was for the most part a safe haven but I guess not.

Bloke posts about shards of razor sharp metal found in nappies and gets torn to shreds by a bunch of holier than thou sods criticising him for stuff he hasn't even said or done.

Razor sharp shards of metal in nappies, injured child, and the feedback is stop over reacting? Wow. Just wow.

M6L11, if you wouldn't mind PMing me the store/brand as well, I'd like to avoid these nappies for my two and check the ones we've got at home.

Maybe its because there was no need to even make the post in the first place. Call the manufacturer and supermarket, job done.

[squicky]

marting said:

Maybe its because there was no need to even make the post in the first place. Call the manufacturer and supermarket, job done.

And yet the result is that trading standards advise against that action as a first step because they suspect the manufacturer and supermarket could cover it up. Job done indeed.

M6L11, would you mind PM'ing me the manufacturer/size please.

[M6L11]

marting said:

Maybe its because there was no need to even make the post in the first place. Call the manufacturer and supermarket, job done.

Do you post this in every thread, ever?

Caught speeding? Pay your ticket.
Parking fine? Pay your ticket.
Faulty goods? Take them back.
Broken car? Take it to a main dealer.
Illegal immigrant in your lorry? Send them back.

Don't be silly, man. It was 2am by the time we got home from A&E and as such nowhere was open to begin the process of making enquiries where it counts. As such I posted in a forum I frequent where there are known, capable legal bods who may have had enough relevant experience to provide some helpful pointers. By your logic we may as well close the forum.

As it happens Trading Standards explicitly asked us not to contact the manufacturer or the supermarket, as they wanted to handle it themselves on a broader level to ensure the recall is handled properly. So 'job done' is the wrong answer.

[marting]

squicky said:

And yet the result is that trading standards advise against that action as a first step because they suspect the manufacturer and supermarket could cover it up. Job done indeed.

M6L11, would you mind PM'ing me the manufacturer/size please.

So first step is to send the message via PH?

[_dobbo_]

marting said:

Maybe its because there was no need to even make the post in the first place. Call the manufacturer and supermarket, job done.

Well I could say the same - there was no point in your post, or any other post on this forum. fk the OP for asking for advice, what an ahole.

[Chimune]

M6L11 said:

Amazing, isn't it?

Whats amazing is that you:

a. spent time creating a post on a car forum asking what to do (which was rather obvious don't you think ?), rather than 7 seconds googling "Trading Standards".

b. wont tell us, your fellow car enthusiasts which make it was.

[_dobbo_]

To all of those questioning why this thread was created. Every one of you has read the subject, clicked through, read the thread, taken the time to reply and offer your "helpful" critique.

Why would you bother doing this on a thread that in your esteemed opinions shouldn't have existed in the first place? Is this attempt in your minds to create some sort of pointless singularity event and suck the world into it?

This community is by and large helpful, and always robust. Bloke posts clearly angry and in distress and your first thought is to criticise. Compared to some of the ste that is posted here I cannot understand why this thread in particular has elicited this kind of response.

Edited by _dobbo_ on Tuesday 18th August 14:01

[marting]

M6L11 said:

Do you post this in every thread, ever?

Caught speeding? Pay your ticket.
Parking fine? Pay your ticket.
Faulty goods? Take them back.
Broken car? Take it to a main dealer.
Illegal immigrant in your lorry? Send them back.

Don't be silly, man. It was 2am by the time we got home from A&E and as such nowhere was open to begin the process of making enquiries where it counts. As such I posted in a forum I frequent where there are known, capable legal bods who may have had enough relevant experience to provide some helpful pointers. By your logic we may as well close the forum.

As it happens Trading Standards explicitly asked us not to contact the manufacturer or the supermarket, as they wanted to handle it themselves on a broader level to ensure the recall is handled properly. So 'job done' is the wrong answer.

All sound like fairly sensible solutions to each problem.

Of course, the 2am emergency response squad of specialist consumer advice lawyers are surely waiting with bated breath to advise you on a car forum.