Serious advice please. Found shrapnel in our baby's nappies.
Discussion
Chimune said:
Whats amazing is that you:
a. spent time creating a post on a car forum asking what to do (which was rather obvious don't you think ?), rather than 7 seconds googling "Trading Standards".
b. wont tell us, your fellow car enthusiasts which make it was.
Given that my OP already indicated willingness to contact trading standards (indirectly, as MoP can't contact them direct any more) as well as the manufacturer I'm not sure of your point apart from idle arse-picking in between your powerfully-built directorship meetings? Since I'd already pointed out I'd be calling TS this morning, and was asking if anyone else needed notifying or if anyone had advice, I'm not sure how posting on the legal section for pointers is somehow flawed.a. spent time creating a post on a car forum asking what to do (which was rather obvious don't you think ?), rather than 7 seconds googling "Trading Standards".
b. wont tell us, your fellow car enthusiasts which make it was.
There's a naming and shaming rule and I didn't want to cause us any complications by naming brands before we'd taken advice from the proper authorities. Perhaps it's strange to you, but I didn't want to run around the internet shouting 'OMG brand X will kill your babies' before ensuring it wouldn't cause more problems than it solved. Thanks for your valuable input though, my secretary will be sure to give your invoice the attention it deserves.
marting said:
All sound like fairly sensible solutions to each problem.
Of course, the 2am emergency response squad of specialist consumer advice lawyers are surely waiting with bated breath to advise you on a car forum.
You going for a smug know-it-all world record here? Thank god you aren't the arbiter of what can and can't appear on this forum.Of course, the 2am emergency response squad of specialist consumer advice lawyers are surely waiting with bated breath to advise you on a car forum.
Chimune said:
M6L11 said:
Amazing, isn't it?
Whats amazing is that you:a. spent time creating a post on a car forum asking what to do (which was rather obvious don't you think ?), rather than 7 seconds googling "Trading Standards".
b. wont tell us, your fellow car enthusiasts which make it was.
marting said:
All sound like fairly sensible solutions to each problem.
Of course, the 2am emergency response squad of specialist consumer advice lawyers are surely waiting with bated breath to advise you on a car forum.
I seem to have avoided that squad, thankfully. To my eternal gratitude, I have attracted the 11.30am just-woken-up-to-cash-my-JSA troll brigade instead. Of course, the 2am emergency response squad of specialist consumer advice lawyers are surely waiting with bated breath to advise you on a car forum.
M6L11 said:
We are not looking for compensation or anything of the sort. We're worried that there could be other babies out there enduring the same issue.
Then what the flying f
k are you doing wasting time whinging on a car forum about it then?Okay, so it was 2am when you discovered the problem. So clearly you try the customer services number on the packet, and if that's not open then you wait until the morning. Why you think that some 'legal bod' on an Internet car forum is the appropriate help is beyond me.
Please, tell us you've contacted the manufacturer and provided the batch number, so that they can speedily trace the affected batches and tell all the affected branches of whichever supermarkets to remove them from the shelves? Have you done that, or are you too busy posting panicky stuff on a forum?
Trading standards are not the right channel to get a speedy resolution to the problem. You need to tell the manufacturer, right now. What they've told you about not contacting the manufacturer is irresponsible beyond belief. They think they can coordinate the recall better than the manufacturer themselves, who know where the affected batches were sent? Absolute nonsense.
And yes, parent or not, you should calm the f
k down. Don't use the "you're not a parent" sanctimonious bks on us. If I were in your position, I would be taking active steps to ensure that the problem is resolved as quickly as possible, and that means keeping calm. If you can't keep a clear head and think clearly in a safety-critical situation then I wouldn't let you care for my kids.Edited by Dr Mike Oxgreen on Tuesday 18th August 16:23
Edited by Dr Mike Oxgreen on Tuesday 18th August 16:28
KFC said:
The Beaver King said:
This is akin to finding shards of glass in your food
Swallowing a shard of glass in your food could kill you.
Its not even in the same ball park as a baby getting a scratch on its arse.
Dr Mike Oxgreen said:
Trading standards are not the right channel to get a speedy resolution to the problem. You need to tell the manufacturer, right now. What they've told you about not contacting the manufacturer is irresponsible beyond belief. They think they can coordinate the recall better than the manufacturer themselves, who know where the affected batches were sent? Absolute nonsense.
And yes, parent or not, you should calm the fk down. Don't use the "you're not a parent" sanctimonious bks on us. If I were in your position, I would be taking active steps to ensure that the problem is resolved as quickly as possible, and that means keeping calm. If you can't keep a clear head and think clearly in a safety-critical situation then I wouldn't let you care for my kids.
That was kind of my point as well. TS is not the right route for speediest resolution, even if they say it is.And yes, parent or not, you should calm the f
k down. Don't use the "you're not a parent" sanctimonious bks on us. If I were in your position, I would be taking active steps to ensure that the problem is resolved as quickly as possible, and that means keeping calm. If you can't keep a clear head and think clearly in a safety-critical situation then I wouldn't let you care for my kids.KFC said:
Its not even in the same ball park as a baby getting a scratch on its arse.
Babies do have various orifices in that area, and I'd suggest that a female baby (which is what we're talking about) is somewhat more vulnerable. We're not just talking about a possible scratch on the arse, but I don't think it justifies the hysteria that some contributors are displaying. It just needed one or two prompt phone calls to the right people.
ok fair enough, but that's one post from one contributor. Where's the rest?Ok, your baby gets a piece of this metal stuck in its body from these bodgy nappies, it hasn't quite mastered the "Oh dear I seem to have something stuck into my nether regions, could you possibly attend to it" part of its vocabulary yet. Just cries a lot, what a sook.
Tetanus hysteria? How is tetanus contracted?
I'd be getting a bit animated if i found this in something i'd bought. If it's not much of an issue, how about you stick some metal shards down the back and front of your pants for a day and see how you go.
edit spelling typo...
Tetanus hysteria? How is tetanus contracted?
I'd be getting a bit animated if i found this in something i'd bought. If it's not much of an issue, how about you stick some metal shards down the back and front of your pants for a day and see how you go.
edit spelling typo...
Edited by No Bend on Tuesday 18th August 17:14
M6L11 said:
Trading Standards are now on the case and we're waiting from a call from someone more senior after lunch to arrange a meeting.
I actually missed the above gem!OP, this is why you shouldn't have pissed around going to TS.
They're obviously treating it with such urgency that they're going to organise a meeting about it. As soon as they've finished their lunch. FFS!
Contact the manufacturer and get something happening immediately.
Dr Mike Oxgreen said:
Then what the flying fk are you doing wasting time whinging on a car forum about it then?
Okay, so it was 2am when you discovered the problem. So clearly you try the customer services number on the packet, and if that's not open then you wait until the morning. Why you think that some 'legal bod' on an Internet car forum is the appropriate help is beyond me.
Unfortunatey statistics determine at least half of us have to be at the bottom side of the intelligence bell curve. Ah well.k are you doing wasting time whinging on a car forum about it then?Okay, so it was 2am when you discovered the problem. So clearly you try the customer services number on the packet, and if that's not open then you wait until the morning. Why you think that some 'legal bod' on an Internet car forum is the appropriate help is beyond me.
And yes, parent or not, you should calm the f
k down. Don't use the "you're not a parent" sanctimonious bks on us. If I were in your position, I would be taking active steps to ensure that the problem is resolved as quickly as possible, and that means keeping calm. If you can't keep a clear head and think clearly in a safety-critical situation then I wouldn't let you care for my kids.Just because I stated I was alarmed in my post, having just returned from hospital on two counts (my own surgery then A&E with my daughter), please don't assume that correlates to me running around like Frank Spencer the morning after. You have clearly read the thread so I'm not quite sure why you keep questioning the timeline of events. Just because I stated it was an alarming discovery and I was annoyed at the fact, doesn't automatically follow that I was not and did not 'ensure the problem is resolved... keep a clear head...' or anything else. You're very welcome to your own children. Should anything similar ever happen to them (heaven forfend) I should hope you would also find it alarming before formulating your plan of action.
Your high horse. Climb down sir.
Vaud said:
TS is not the right route for speediest resolution, even if they say it is.
Absolutely this.I'm really surprised at them saying not to contact the manufacturer. They'd be more desperate to resolve this than anyone.
I used to work for one the major paper hygiene product manufacturers until a couple of years ago and I can assure you there would have been no attempt to cover this up in that company.
Despite what some might think, even big companies are generally run by people who want to do the right thing for their customers. And even if they really didn't care about injuring babies, they wouldn't risk the fallout from major retailers finding out they purposely covered this up and risked damaging their businesses.
There would be nothing whatsoever to gain for them by claiming it didn't happen.
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