Serious advice please. Found shrapnel in our baby's nappies.

[Dr Mike Oxgreen]

M6L11 said:

bypass TS (who still haven't done much of anything) and inform the manufacturer and retailer

Hooray! Finally you're taking the advice that many of us have been telling you on this thread. It is no surprise to me at all that TS were utterly useless in this scenario. The organisation that intimately understands the supply chain of these nappies better than anyone else is the manufacturer (and their distributor), and they are the ones who can quickly organise the recall, not a generic consumer rights organisation like TS.

The obsession with the notion that the manufacturer and/or retailer would try to cover this up is just stupid. Companies know they can't get away with that in this age of social media - it's far too easy for the public to publish the photographic evidence. And the potential liability at stake here is far too great a risk - trust me, this manufacturer will swiftly resolve the problem now that you've told them.

I'm glad that things will now start happening.

jas xjr said:

I work for a company that makes food products that are consumed by most households. Metal checking is a passive process and would not add to the cost at all.

The equipment has to be bought or rented, installed, integrated into the production process, maintained, periodically tested, and staff have to be trained in its use. All of this costs money. It's ridiculous to say it doesn't add to the cost.

Edited by Dr Mike Oxgreen on Wednesday 19th August 08:35

[_dobbo_]

Dr Mike Oxgreen said:

The equipment has to be bought or rented, installed, integrated into the production process, maintained, periodically tested, and staff have to be trained in its use. All of this costs money. It's ridiculous to say it doesn't add to the cost.

In this case you could just use a really big magnet! If the nappy flies off the production line, it's a bad-un...

[jas xjr]

Metal checking would have a cost obviously,but would not affect the retail price. I am not going to get into an argument about this.the product is highly profitable and metal checking is not expensive to implement.

[Hackney]

Oh my good god.
Never ceases to amaze me:
a) how many people don't actually read the f OP
b) how many people abuse the OP / make stuff up that that the OP never posted, just to score points
c) how many people are just fg morons, intent on trolling for no reason - and yes, calling someone "princess" while making an otherwise only slightly stupid point marks you out as a tt

To the OP, I hope your daughter is OK

[berlintaxi]

jas xjr said:

Metal checking would have a cost obviously,but would not affect the retail price. I am not going to get into an argument about this.the product is highly profitable and metal checking is not expensive to implement.

I would be amazed if they don't have some form of metal detection in the production process, just maybe its not working right.

[dudleybloke]

Im surprised that anything that gets that close to a baby hasn't been through a metal detector.

[jas xjr]

berlintaxi said:

jas xjr said:

Metal checking would have a cost obviously,but would not affect the retail price. I am not going to get into an argument about this.the product is highly profitable and metal checking is not expensive to implement.

I would be amazed if they don't have some form of metal detection in the production process, just maybe its not working right.

I can only tell you what definitely happens at my factory.an operator will make several checks every hour.one of those would be putting items through the metal check that have metal test pieces attached.

[M6L11]

Pampers have asked for the production code and both they and Asda want the nappies back. During the course of publicising the danger we have come across TWO other sets of parents who have had babies injured by metal in Pampers nappies this week. Shocking.

[Rob192]

To those who clearly don't have kids yet and whilst this will sound patronising it does change you. Those who don't want them will never understand no matter how enlightened you think you are (not wanting kids but understand being a parent logic fail) - but metal fragments which could potentially do harm...yeah hilarious. Sorry I forgot it's the Internet and it's just for baiting people and taking the piss in all instances. OP what were you thinking? You can't post in this free to join forum because apparently it's only for a select few and you didn't make them laugh or acknowledge their greatness. Your genuine concerns/issues should be left somewhere else...sheesh some weird people out there with assertive forum ownership issues.

Trust me no matter how care free and tough minded you think you would be in this situation, you will feel different when challenged with the thought that you had possibly contributed to your child's discomfort or safety by missing something you notice later during the process of something as routine as a nappy change. If you don't feel this way have a word with yourself about being a parent.

Hope your daughter is OK OP and thanks for the heads up.

[senorblm]

M6L11 said:

Pampers have asked for the production code and both they and Asda want the nappies back. During the course of publicising the danger we have come across TWO other sets of parents who have had babies injured by metal in Pampers nappies this week. Shocking.

And yet despite your OUTRAGE over something quite serious and dangerous, you heeded absolutely ridiculous TS advice and purposefully delayed telling the manufacturer who were in the best position to resolve the problem. In similar daily mail sensationalism those TWO other families could have avoided this happening to their children had YOU told the manufacturer at the earliest opportunity. Shocking indeed.

Some replies have been stupid to this thread but the general gist of it is right. You have made some poorly judged and even bizarre decisions in your handling of this.

[M6L11]

senorblm said:

And yet despite your OUTRAGE over something quite serious and dangerous, you heeded absolutely ridiculous TS advice and purposefully delayed telling the manufacturer who were in the best position to resolve the problem. In similar daily mail sensationalism those TWO other families could have avoided this happening to their children had YOU told the manufacturer at the earliest opportunity. Shocking indeed.

Some replies have been stupid to this thread but the general gist of it is right. You have made some poorly judged and even bizarre decisions in your handling of this.

The two other families had it happen BEFORE us and already reported it to Pampers - where did you think we found it? They were stonewalled and haven't heard anything since. So much for your patronising theory.

ETA: They didn't ask us to DELAY telling the manufacturer they asked us to let THEM tell them that day so we trusted them to. They failed. Not us.

Edited by M6L11 on Wednesday 19th August 15:05

[Super Slo Mo]

jas xjr said:

I work for a company that makes food products that are consumed by most households. Metal checking is a passive process and would not add to the cost at all.whether this would be thought necessary would obviously need to be reassessed in light of this incident.

Are they exceedingly good? Not that they're the only local food manufacturer of course.
I used to work in a salad factory, they not only had metal detectors, they also had an optical machine that could detect the blue plasters that operatives had to wear if they had a cut.

[senorblm]

M6L11 said:

The two other families had it happen BEFORE us and already reported it to Pampers - where did you think we found it? They were stonewalled and haven't heard anything since. So much for your patronising theory.

I was merely framing something in a similar daily mail way that you have done, I wasn't being serious.

The point still stands that although you are Shocked, outraged, distressed etc etc, you were in a position to bring this to the attention of the manufacturer much sooner than you did (and potentially spare another family from this).

Edit:

M6L11 said:

ETA: They didn't ask us to DELAY telling the manufacturer they asked us to let THEM tell them that day so we trusted them to. They failed. Not us.

Edited by M6L11 on Wednesday 19th August 15:05

Your child has been injured and you entrusted someone to escalate this with the manufacturer after they've had their lunch?! Goodness, perhaps re-read the thread and just think "Is there something I couldhave done differently?".

Edited by senorblm on Wednesday 19th August 15:14

[Mojooo]

TS telling the company is more likely to result in something happening than you (as you have pointed out 2 peopel stonewalled).

Also TS enforce product safety rules and can enforce a recall if necessary.

[senorblm]

Complete tosh.

You've done a disservice to manufacturers over how seriously they take safety concerns by holding that opinion.

[M6L11]

senorblm said:

Your child has been injured and you entrusted someone to escalate this with the manufacturer after they've had their lunch?! Goodness, perhaps re-read the thread and just think "Is there something I couldhave done differently?".

Edited by senorblm on Wednesday 19th August 15:14

Your thinking is understandable in that case, but as pointed out in the post above this one the company have already stonewalled two sets of parents with the same issue, and TS is the defacto enforcement body. Being told they were actioning a liaison with the manufacturer and retailer within the hour and would be in touch is about as responsible as one ought to be. After a few hours passing and not hearing back I've contacted the manufacturer and retailer, found other similarly affected parents and spread the word on social media etc. We've also contacted several news outlets on condition of no publicity and no payments are to be made to us. What more to do?

[don'tbesilly]

senorblm said:

Some replies have been stupid to this thread

[Mojooo]

senorblm said:

Complete tosh.

You've done a disservice to manufacturers over how seriously they take safety concerns by holding that opinion.

Not really, in the line of my work I have had to raise issues with businesses (including potential safety issues) and very often it has been after the consumer had already approached the business and got nothing.

May or may not be the case here but the point is if TS tell the company they cannot later deny it and it puts pressure on them to do something whether they that pressure or not.

[iambeowulf]

Will someone think of the children!

[Dr Mike Oxgreen]

Mojooo said:

TS telling the company is more likely to result in something happening than you (as you have pointed out 2 peopel stonewalled).

Also TS enforce product safety rules and can enforce a recall if necessary.

But let's not forget that TS did fk all.