Pram Manufacturer breaking the law?

[Some Gump]

RYH64E said:

You're missing the point, some of us are saying that we did buy a posh pram for our first child, and all sorts of other expensive crap, but that it was very soon ditched in favour of a much more practical, very cheap buggy/stroller.

...Whilst others bought the posh pram, and still use it after 2 years - because to them it's much more practical than a small stroller. Doesn't make either set of people worth of ridicule IMO.

[RYH64E]

youngsyr said:

But this forum is not a stranger to "only minor cosmetic issues" being blown up to full scale attacks on the manufacturer, why in this case has it been turned around to be the OP who should be attacked?

The answer is glaring obvious - the item in question is a pram, an item regarded as of no consequence to many members.

Of course, they miss the hypocrisy of their position of attacking the OP for his "OCD" and "stressing the small stuff" whilst themselves paying obsessive attention to extremely minor details on their cars that many other people would consider being of no consequence.

My kids are nearly grown up now, but I do remember that OCD and being a parent to a young child are two incompatible states. I still remember the happy day when I thought it safe to start buying nice furniture again, without fear of it the kids being sick on it,or worse. Driving down the motorway in your nice new car and hearing the words ' Dad, I feel sick' leads to a state of panic.

[KungFuPanda]

Martin_M said:

I'll edit the topic you bunch of smart arses...it is supposed to be an exact colour match.

If I spend £1k on two items that are supposed to be interchangeable and match then I don't think I'm being unreasonable for expecting them to do just that.

And if I can take action to ensure that other people don't have the same problem then I would do so.

Shoot me now.

Edited by Martin_M on Wednesday 26th August 18:48

Edited by Martin_M on Wednesday 26th August 18:49

If I shot you twice, would the bullets have to be exactly the same?

[thainy77]

Ahhh, the old PH one-upmanship!

[mikeveal]

youngsyr said:

why in this case has it been turned around to be the OP who should be attacked? The answer is glaringly obvious - the item in question is a pram, an item regarded as of no consequence to many members.

Actually, I'd say it is because the issue is with a colour match on an item that is regarded as of no consequence to many members. A colour match that probably isn't even guaranteed by the vendor.

For all we know (and in all probability) the two items are actually the same colour (reflect the same frequency of light in the same lighting conditions). However surface finish of the different materials means that the colours are perceived to be very different. Point a RAL meter at them and prove me wrong.

If they're not the same colour (as measured with a RAL meter), then they may well be as close as it's possible to get them given the different materials and techniques used to colour those materials.

But mostly I suspect, it's because the issue is so minor, and despite being given more than generous compensation the OP is still asking if the manufacturer is breaking the law.


Could someone please point me to statute or case law where the colour "raspberry" is defined in such a manor that should a retailer advertise a "raspberry" coloured pram and ship a raspberry pram with a strawberry coloured handle, that retailer would be acting illegally?
If anyone can do so, I'll back down. Otherwise the OP's post is ridicule worthy.

[RYH64E]

Some Gump said:

...Whilst others bought the posh pram, and still use it after 2 years - because to them it's much more practical than a small stroller. Doesn't make either set of people worth of ridicule IMO.

Does anyone use a pram for a two year old? The integrated car seat will definitely be too small for a two year old.

[Vaud]

youngsyr said:

But this forum is not a stranger to "only minor cosmetic issues" being blown up to full scale attacks on the manufacturer, why in this case has it been turned around to be the OP who should be attacked?

The answer is glaringly obvious - the item in question is a pram, an item regarded as of no consequence to many members.

Of course, they miss the hypocrisy of their position of attacking the OP for his "OCD" and "stressing the small stuff" whilst themselves paying obsessive attention to extremely minor details on their cars that many other people would consider being of no consequence.

Maybe.

But he has been compensated. If he didn't want to accept the compensation he was entitled to reject and seek redress by another means. But he has accepted compensation...

OP, if you are really, really, really unhappy after your compensation you could write a very short, polite email to the CEO of Boots, the will be picked up by his executive team and you may get a different reaction.

Address: http://www.ceoemail.com/s.php?id=b-87732&c=Boo...

[youngsyr]

mikeveal said:

youngsyr said:

why in this case has it been turned around to be the OP who should be attacked? The answer is glaringly obvious - the item in question is a pram, an item regarded as of no consequence to many members.

Actually, I'd say it is because the issue is with a colour match on an item that is regarded as of no consequence to many members. A colour match that probably isn't even guaranteed by the vendor.

For all we know (and in all probability) the two items are actually the same colour (reflect the same frequency of light in the same lighting conditions). However surface finish of the different materials means that the colours are perceived to be very different. Point a RAL meter at them and prove me wrong.

If they're not the same colour (as measured with a RAL meter), then they may well be as close as it's possible to get them given the different materials and techniques used to colour those materials.

But mostly I suspect, it's because the issue is so minor, and despite being given more than generous compensation the OP is still asking if the manufacturer is breaking the law.


Could someone please point me to statute or case law where the colour "raspberry" is defined in such a manor that should a retailer advertise a "raspberry" coloured pram and ship a raspberry pram with a strawberry coloured handle, that retailer would be acting illegally?
If anyone can do so, I'll back down. Otherwise the OP's post is ridicule worthy.

So, your conclusion is:

mikeveal said:

But mostly I suspect, it's because the issue is so minor, and despite being given more than generous compensation the OP is still asking if the manufacturer is breaking the law.

And you actually agree with me:

youngsyr said:

why in this case has it been turned around to be the OP who should be attacked? The answer is glaringly obvious - the item in question is a pram, an item regarded as of no consequence to many members.

I fail to see how the compensation in any way removes the OP's right to ask if the manufacturer is breaking the law by knowingly continuing to sell an item as matching the colour of another, when they know in fact that it does not.

[0000]

Unbelievable.

[Rangeroverover]

I think you should contact the Daily Mail immediately, closely followed by jeremy Kyle and then get on down to trading standards as you have been treated in an outrageous manner. Surely UKIP could do something about it, probably in the European Court of human rights too.

they come over here mismatching our rasberry colurs, Churchill/Thatcher wouldn't have let it happen

[JuniorD]

Just ask for your money back and get an Uppababy pram.

[AyBee]

TheEnd said:

Anyone else been looking through boots to find them?

http://www.boots.com/en/Silver-Cross-Reflex-Pushch...
http://www.boots.com/en/Silver-Cross-Simplicity-Ca...

I don't know how I could live with knowing some one might see the pram and carseat nearby, notice the colour difference and probably start laughing at me.

I'm emotionally upset now at the thought of it, so if you go down the legal route, let me know as I'm due a bit of damages too.

Umm, that's £380, not £1k - guessing the OP was trying to pretend he's richer than he is?

[0000]

Can't be those though, they don't say the colours match.

[Nightmare]

0000 said:

Can't be those though, they don't say the colours match.

have boots updated their website...? cos I also cant find anywhere that says they match and the pictures of the two items are clearly different shades

making it more car related - Porsche have/had a big problem with one of the silvers the boxster comes in for exactly the reason mikeval outlines.....identical colour technically speaking performs very differently to the eye on different surface. the bonnet and bumper ends up looking totally different colour. No idea if there is any legal thingy around it

[Jasandjules]

mikeveal said:

Could someone please point me to statute or case law where the colour "raspberry" is defined in such a manor that should a retailer advertise a "raspberry" coloured pram and ship a raspberry pram with a strawberry coloured handle, that retailer would be acting illegally?
If anyone can do so, I'll back down. Otherwise the OP's post is ridicule worthy.

Sale of Goods Act - Good sold must match the description. Also if there was a sample the goods must match the sample (i.e. if sold from a magazine/picture and not the physical item).

That said, I think a minor defect would be insufficient.. Also the OP appears to have accepted any fault by being provided with other items FoC.. Of course, for those who offer slurs and insults, it would also follow that the manufacturer accepted there was a fault by the provision of the FoC items........

[4rephill]

Wow! - I simply cannot believe some of the responses to the OP's situation!

Can you people simply not understand how important this is to him?

You people should be ashamed of yourselves!

Martin M: What variety of raspberry are we talking here? :

AUTUMN BLISS?
JOAN J?
POLKA?
TULAMEEN?
GLEN AMPLE?
GLEN MAGNA?
MALLING ADMIRAL?
RUBY BEAUTY?

The last thing you want to do is buy a pram/child seat in a shade of raspberry that represents a variety your baby might not like!

[Wacky Racer]

Come on OP, whilst I accept it's annoying, (especially if you have spent a lot of money)...breaking the law.....

Give your head a wobble.

[Piersman2]

I'm confused.

Why didn't the OP just return it to Boots and ask for a refund if the colour match was too much to handle?

The sale was through boots, not the manufacturer... shouldn't have let himself get fobbed off by Boots.

Other than the strong sniff of trolling, am I missing something?

[Pyrolysis]

Probably something to do with the fabrics used on the 2 items not being identical. For example if I dyed my leather sofa with raspberry dye then used the very same raspberry dye to dye my wife, I very much doubt they would both look the exact same shade of raspberry!

[Derek Smith]

Pontoneer said:

I've kind of seen this from both sides , having a now grown up daughter and a young son from a more recent relationship .

And a fair bit more.

I see your point of view. Can you see mine?

When my elder daughter was an infant I joined the police and the pay was dreadful. We had to sell the car, the TV and the central heating came on at Christmas, although I worked the first two so came home to clear out the clinkers. We lived, to a certain extent, on the largess of my parents - food parcels and other essentials.

My daughter and her husband are not in the same situation as my wife and I were, but he's just made a career change and they are by no means comfortably off. The gift of a quality pram (although the word doesn't do justice to the systems) was something that I was grateful I could do, a pay-back to my now deceased parents in the only way possible for me. To a lesser extent, it compensates for the lack of luxuries my daughter experienced, although she reckons it was no problem.

£1000 to me (and to my daughter) was (is) a lot of money for a pram but it was a gift which she received with grace and gratitude. If there had been some fault in it, I would have been livid. See my earlier post to see there was, and I was. Had the materials not matched, I'd have returned it. So I can see the irritation of the OP.