Pram Manufacturer breaking the law?

Pram Manufacturer breaking the law?

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Discussion

Derek Smith

45,666 posts

248 months

Thursday 27th August 2015
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Jasandjules said:
Sadly I am just about to shell out 1k on a pram. I will not be pleased if it doesn't match though and would also be inclined to ask the seller if they can provide a matching set..... That is as far as I would go however, but I can see why the OP is peeved.
We bought a pram for my elder daughter's first. We got it cheap, £970, but I was impressed by its integrated design: car seat, carry 'cot' and such.

However, my daughter experienced problems from the word go. The trigger to collapse the pram, demonstrated so ably and quickly by the sales staff, soon gave up the ghost and there were other problems. She took it back and was, at first, referred to the manufacturer. Once consumer law was explained to the unhelpful owner of the store, and she expressed what sympathy she had with his plight of having to provide goods which did what they said they did, it was exchanged for the one recommended by Which?

I would have put this on PH earlier but I was afraid I might be told that I was making a fuss about nothing.

£1000!. For a pram which included a car safety seat that was too small by the time she got the baby home. At that price I'd expect the various parts to match. I expected them to work as well.

My elder lad went for a second-hand pram and a quality car seat. The saving was around £600 and as he pointed out, the safety seat was left in the car anyway.

Prams have become a fashion accessory. So materials not matching is a serious flaw.


youngsyr

14,742 posts

192 months

Thursday 27th August 2015
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Indeed, it seems that the main problem with the OPs post is that he bought a very expensive pram.

Had he bought something for the same value that the more moronic members on here approved of, such as a watch, knife or the "best" tyres for their car and had similar issues, I'm sure this thread would have taken a very different turn.

RYH64E

7,960 posts

244 months

Thursday 27th August 2015
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Back in the day we bought a relatively expensive pram/carrycot for our first born but only used it once or twice, the really cheap buggy we bought a few months later got used pretty much till it fell apart. We bought hardly any stuff when our second child came along a couple of years later and he's grown up fine.

anonymous-user

54 months

Thursday 27th August 2015
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If anyone asks, don't say it's Raspberry, call it Fruit Salad. Add a green parasol and some orange padding and you're good to go.

Where do I send my consultancy bill?

Vaud

50,534 posts

155 months

Thursday 27th August 2015
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youngsyr said:
Indeed, it seems that the main problem with the OPs post is that he bought a very expensive pram.

Had he bought something for the same value that the more moronic members on here approved of, such as a watch, knife or the "best" tyres for their car and had similar issues, I'm sure this thread would have taken a very different turn.
I partly agree.

But it performs it's primary function, and the OP has accepted a level of compensation to offset the issue.

If to was a safety issue I could understand more the level of frustration.

As it is a minor cosmetic issue, there are other things to focus on with a new born, especially as compensation has been provided.

Aldos Army

253 posts

190 months

Thursday 27th August 2015
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can we have photos of the colour mismatch to judge for ourselves??

CAPP0

19,589 posts

203 months

Thursday 27th August 2015
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Too many to quote, but there have been some genuinely funny, chucklesome responses on this thread, more than I've seen in a good while, so I thank you all for brightening up a dull morning!


funkyrobot

18,789 posts

228 months

Thursday 27th August 2015
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Martin_M said:
Posting this out of interest chaps.

My wife and I recently spent a small fortune on a pram and integrated car seat.

Edited by Martin_M on Wednesday 26th August 18:46
roflrofl

funkyrobot

18,789 posts

228 months

Thursday 27th August 2015
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Although the OP has proven quite amusing, it's nothing compared to what I overheard when buying our system for the baby last year.

We spent a lot less than the OP, but a couple next to us were discussing finance on a £3000 purchase. £3000 for a bloomin pram and car seat etc. eek

Each to their own, but financing something like this is mental, in my humble opinion. smile

G-Rich

209 posts

214 months

Thursday 27th August 2015
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OP looks to be in the early throes of first baby syndrome - no doubt every weekend in the last 6 months has been spend in Boots / Mothercare. I've got 3 kids - you get over this relatively quickly when you realised what a monumental bellend you were to spend so much money the first time around.

I look forward to seeing shed of the week tomorrow - I expect a decent pushchair in there for £1000.

Vaud

50,534 posts

155 months

Thursday 27th August 2015
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G-Rich said:
OP looks to be in the early throes of first baby syndrome - no doubt every weekend in the last 6 months has been spend in Boots / Mothercare. I've got 3 kids - you get over this relatively quickly when you realised what a monumental bellend you were to spend so much money the first time around.
I kind of need a second and a third to get full use from everything. Boy or girl. Either way they will get dressed in girls clothes because the first 2 years of stuff has only been worn about 3 times!

G-Rich

209 posts

214 months

Thursday 27th August 2015
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Vaud said:
G-Rich said:
OP looks to be in the early throes of first baby syndrome - no doubt every weekend in the last 6 months has been spend in Boots / Mothercare. I've got 3 kids - you get over this relatively quickly when you realised what a monumental bellend you were to spend so much money the first time around.
I kind of need a second and a third to get full use from everything. Boy or girl. Either way they will get dressed in girls clothes because the first 2 years of stuff has only been worn about 3 times!
It's true (although not the best reason to have more kids!) smilesmile

V8LM

5,174 posts

209 months

Thursday 27th August 2015
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funkyrobot said:
Although the OP has proven quite amusing, it's nothing compared to what I overheard when buying our system for the baby last year.

We spent a lot less than the OP, but a couple next to us were discussing finance on a £3000 purchase. £3000 for a bloomin pram and car seat etc. eek

Each to their own, but financing something like this is mental, in my humble opinion. smile
The 2014 Aston Martin Silvercross from Harrods is £3k, which could indeed be the same model as the OPs.

OP said:
but noticed that the car seat's 'raspberry' colour was a different shade from the raspberry pram colour
When will the two ever be side-by-side?

Vaud

50,534 posts

155 months

Thursday 27th August 2015
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V8LM said:
When will the two ever be side-by-side?
I think he means it's a system - for <8 months you can often get a car seat that comes straight out and locks into a pram. Handy if you need to get out and about but saves waking the baby in the transition.

Some Gump

12,694 posts

186 months

Thursday 27th August 2015
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What is it with people suddenly becoming smug s because they've NOT spent money on a pram?

Either being too tight to buy your kid a decent pram, or deciding you'd rather use a small stroller does not make you a suddenly enlightened being, able to look down at the lesser mortals who decided that they did want a "travel system" or whatever you call it.

We're on a motoring website. Most, if not all of us will have spent an awful lot of money on a car that in cold logic just isn't that good to justify whatever the spend is. Some will buy cars that are quite frankly st in every measurable way, but they're strangely desirable - hell there's probably a TR7 owner on this thread somewhere. If the OP or his missus wants to spend money on a pram that looks nice, how is that different to someone buying a 911 turbo or Ferrari? The GTR does more for less. Does it make everyone that owns a car other than a GTR some sort of bellend? Course not.

RYH64E

7,960 posts

244 months

Thursday 27th August 2015
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Some Gump said:
What is it with people suddenly becoming smug s because they've NOT spent money on a pram?

Either being too tight to buy your kid a decent pram, or deciding you'd rather use a small stroller does not make you a suddenly enlightened being, able to look down at the lesser mortals who decided that they did want a "travel system" or whatever you call it.

We're on a motoring website. Most, if not all of us will have spent an awful lot of money on a car that in cold logic just isn't that good to justify whatever the spend is. Some will buy cars that are quite frankly st in every measurable way, but they're strangely desirable - hell there's probably a TR7 owner on this thread somewhere. If the OP or his missus wants to spend money on a pram that looks nice, how is that different to someone buying a 911 turbo or Ferrari? The GTR does more for less. Does it make everyone that owns a car other than a GTR some sort of bellend? Course not.
You're missing the point, some of us are saying that we did buy a posh pram for our first child, and all sorts of other expensive crap, but that it was very soon ditched in favour of a much more practical, very cheap buggy/stroller.

Boydie88

3,283 posts

149 months

Thursday 27th August 2015
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knitware

1,473 posts

193 months

Thursday 27th August 2015
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Just be a little kinder to the OP, having a baby is an emotional ride of epic proportions.

OP- Regardless of the cost if you aren’t happy with the purchase take it back, now is not the time to worry about colour but perhaps with the arrival of baby the stress is making this more of an issue than it needs to be.

This week a work make returned from a trip to Disneyland, it cost him and his family, £12k, it’s not the first time he’s been nor the last, is it funny, sad, great, who cares?

So chaps, tell us what irrelevant stuff have you have spent cash on, give us a laugh!



Pontoneer

3,643 posts

186 months

Thursday 27th August 2015
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I've kind of seen this from both sides , having a now grown up daughter and a young son from a more recent relationship .

When my daughter was born there were just carry cots for babies and child seats for older children , but nothing was mandatory , my daughter came home from hospital wrapped in a shawl and in her mother's arms , in the back seat of my Ponton Mercedes which had no seat belts . When we went out , she might have been in the carry cot lying on the back seat , or again held in her mum's arms . For outings on foot , we had a large , traditional Silver Cross pram , but there was no way it would fit in the car .

When my son was born a little over seven years ago now , we looked at the bewildering choice of infant carriers , child seats , travel systems , prams and so much else . We ended up with a Britax infant carrier and two bases which strapped into each of our cars - my 190E and SWMBO's Hyundai Coupe - access into each was not easy , although doable . The main problem with the 190 was that the back door aperture wasn't big enough to get the infant carrier through without tipping it well away from horizontal ( at risk of tipping baby out ) and clipped into the base ; with the coupe moving the seat forward as far as possible and tilting the back made it just a bit easier . We obviously needed a bigger car and I thought of another W124 estate , but having had three already fancied something different . While the obvious thing might have been a people carrier I made it quite clear that I wouldn't entertain one for a second and in the end my new son was the perfect excuse to get my W126 500SEL with sprawling room in the back and the extra long rear doors , combined with the S Class legendary safety features it wasn't that hard a sell to her ladyship ( of course the 5 litre V8 had nothing to do with it , other than having instant power on tap to avoid an impending collision should the need arise biggrin ) .

To carry Harris around outwith the car , we looked at various buggies etc and ended up with a bright yellow and black 'Bugaboo Bee' which was well made and flexible in the ways it could be set up , but also suited us as , when pushing it , the wheels were well forward of the handle and , unlike others , one didn't end up getting one's feet in the way of the wheels or having to take short steps .

Once Harris outgrew the infant carrier , we looked at child seats and ended up with two Recaro Young Sport seats ( one for each car ) which covered a wide age range and again were well made , strapping in securely with the car's seat belts . The closest I came to cosmetic concerns was in placing a white bath towel between the seat and my mushroom leather car seats ( white so as not to stain ) , the towels prevented the leather becoming 'dented' by the base of the seat when strapped tightly down , and also guarded against any 'spillages' or little 'accidents' .

The Recaros have now been outgrown and passed onto younger family members , and now replaced with a pair of Graco booster cushions , one in my newer 190E and the other in her ladyship's Golf ; Harris can also sit directly in the built in child seats in the back of my R129 SL , which has been retrofitted with 3 point rear belts from Quickfit SBS .

I really don't know how much we spent on infant carriers , child seats , buggies and other stuff , and while it might be nice to have items that match ( I remember buying a gloss black roof box to go on my black S203 , but it was only about £20 more than the grey one ) for us it isn't a major concern .

For those who do care about such things , it's their money and their choice if that's what they want to spend it on . If , as it presumably was , immediately obvious I might have refused to accept it and insisted on something else instead .

The only other solution might be to send Winston Wolf round to sort it out .


youngsyr

14,742 posts

192 months

Thursday 27th August 2015
quotequote all
Vaud said:
youngsyr said:
Indeed, it seems that the main problem with the OPs post is that he bought a very expensive pram.

Had he bought something for the same value that the more moronic members on here approved of, such as a watch, knife or the "best" tyres for their car and had similar issues, I'm sure this thread would have taken a very different turn.
I partly agree.

But it performs it's primary function, and the OP has accepted a level of compensation to offset the issue.

If to was a safety issue I could understand more the level of frustration.

As it is a minor cosmetic issue, there are other things to focus on with a new born, especially as compensation has been provided.
But this forum is not a stranger to "only minor cosmetic issues" being blown up to full scale attacks on the manufacturer, why in this case has it been turned around to be the OP who should be attacked?

The answer is glaringly obvious - the item in question is a pram, an item regarded as of no consequence to many members.

Of course, they miss the hypocrisy of their position of attacking the OP for his "OCD" and "stressing the small stuff" whilst themselves paying obsessive attention to extremely minor details on their cars that many other people would consider being of no consequence.