Car Manufacturer breaking the law?
Discussion
Posting this out of interest chaps.
My wife and I recently spent a small fortune on a supermini. We bought the car through a main dealer but noticed that the car's body-coloured bumpers were a different shade from the main colour - which are supposed to be an exact colour match. The dealer referred us to the manufacturer who, after several weeks of complaints, calls and e-mails from my wife, finally made a gesture of goodwill today (a free service and valet).
The initial complaint revolved around the colour mismatch but with the customer service being shocking from what is a multi-million pound company, the content of the complaint revolved around the colour mismatch and a lack of communication from the company etc.
During two calls, the company has acknowledged that the colour mismatch is a major issue for them and they have effectively known about it for some time. This is despite the fact that there is no warning that there may be an issue on their own or any third party websites.
Are they in effect breaking the law by continuing to knowingly sell the items in question?
My wife and I recently spent a small fortune on a supermini. We bought the car through a main dealer but noticed that the car's body-coloured bumpers were a different shade from the main colour - which are supposed to be an exact colour match. The dealer referred us to the manufacturer who, after several weeks of complaints, calls and e-mails from my wife, finally made a gesture of goodwill today (a free service and valet).
The initial complaint revolved around the colour mismatch but with the customer service being shocking from what is a multi-million pound company, the content of the complaint revolved around the colour mismatch and a lack of communication from the company etc.
During two calls, the company has acknowledged that the colour mismatch is a major issue for them and they have effectively known about it for some time. This is despite the fact that there is no warning that there may be an issue on their own or any third party websites.
Are they in effect breaking the law by continuing to knowingly sell the items in question?
oyster said:
Posting this out of interest chaps.
My wife and I recently spent a small fortune on a supermini. We bought the car through a main dealer but noticed that the car's body-coloured bumpers were a different shade from the main colour - which are supposed to be an exact colour match. The dealer referred us to the manufacturer who, after several weeks of complaints, calls and e-mails from my wife, finally made a gesture of goodwill today (a free service and valet).
The initial complaint revolved around the colour mismatch but with the customer service being shocking from what is a multi-million pound company, the content of the complaint revolved around the colour mismatch and a lack of communication from the company etc.
During two calls, the company has acknowledged that the colour mismatch is a major issue for them and they have effectively known about it for some time. This is despite the fact that there is no warning that there may be an issue on their own or any third party websites.
Are they in effect breaking the law by continuing to knowingly sell the items in question?
Don't worry about the colour mismatch too much, it is only going to get covered in sick and poo anyway.My wife and I recently spent a small fortune on a supermini. We bought the car through a main dealer but noticed that the car's body-coloured bumpers were a different shade from the main colour - which are supposed to be an exact colour match. The dealer referred us to the manufacturer who, after several weeks of complaints, calls and e-mails from my wife, finally made a gesture of goodwill today (a free service and valet).
The initial complaint revolved around the colour mismatch but with the customer service being shocking from what is a multi-million pound company, the content of the complaint revolved around the colour mismatch and a lack of communication from the company etc.
During two calls, the company has acknowledged that the colour mismatch is a major issue for them and they have effectively known about it for some time. This is despite the fact that there is no warning that there may be an issue on their own or any third party websites.
Are they in effect breaking the law by continuing to knowingly sell the items in question?
If the colour missmatch is a problem now, wait till the panels start to fade, paintwork repairs start to become obvious and rust gets a hold of the bodywork - he'll REALLY wish then that the metalwork matches the bumpers.
On a serious note, you have no cotract with the manufacturer - you bought from the retailer - so at least chase the correct party.
On a serious note, you have no cotract with the manufacturer - you bought from the retailer - so at least chase the correct party.
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