DVLA legal action advice.

[jimmybobby]

TooMany2cvs said:

jimmybobby said:

The DVLA REGISTRATIONS DEPARTMENT TOLD ME ON THE PHONE I could SEND ALL DOCUMENTS TOGETHER. I did not read instructions.

Anybody else would have decided it was a heck of a lot easier, as well as a heck of a lot more likely to get an authoritative and correct answer, to read the published documentation than fight half an hour or more of the seven circles of phone menu and hold music hell...

jimmybobby said:

I ASKED THE PEOPLE WHO DO THE PROCESSING OF THE DOCUMENTATION THEMSELVES.

No, you didn't. You asked the customer service phone team who answered on a specific number and/or menu option. And, even then, going by your performance in this thread, you heard what you wanted to hear.

Yes you are right i heard what i wanted to hear. I called and asked if i could send all documents at once and asked whether the plate would then be put on retention and a new v5 sent to the new owner. But clearly you were there and heard them tell me otherwise. The people who are meant to advise on how to do these things according to you told me i could not actually send retention and new keeper documents at once and still retain the plate.

[Red Devil]

jimmybobby said:

The simple reality is i did not have time to waste trying to go through all the DVLA website garbage to find out if i could send both docs at once hence my calling the dvla which i could do while driving to a customer

I refer the honourable gentleman to the answer I gave some moments ago.

Your 'website garbage' comment is absurd as it is self serving. As for calling while driving, what was the big rush? You could hardly complete the paperwork while on the move!
I will bet it took longer to get through the DVLA phone menu options and for a human being to respond with their (flawed) advice than to do a Google search (see below).

- Google: keeping registration number of a car - click.
- Transfer or retain a vehicle registration number ... - Gov.UK - click.
- https://www.gov.uk/government/publications/applica... - click.
- Documents - Application to transfer or retain a vehicle registration number - click.
- https://www.gov.uk/government/uploads/system/uploa... - click.

Guidance notes C - Conditions for transferring or retaining a vehicle registration number
• You must not sell or get rid of the vehicle until you
   receive a replacement V5C. If you do sell or get rid
   of the vehicle before you get a replacement V5C,
   the new keeper is entitled to keep the vehicle
   registration number if they want to.

Total time taken inclusive of finding the correct advice: ~two minutes.

As you sent documents by post you must have completed a V317. Two questions for you.

- If you had read the notes you would have seen that C contradicted the verbal advice you had been given, so why did you go ahead regardless?
- As you apparently failed to consider this dichotomy, whose fault is that?

I reckon you never looked at them.

Yes you appear to have been given duff verbal advice, but the simple reality is that the opportunity was there for you to find out (from the V317 notes).
You didn't heed that red flag and got burned. Trying to find a scapegoat on whom to pin the blame is a bit rich.

[Roo]

jimmybobby said:

Roo said:

Not only that, he was also selling the car.

You've had offers on the plate above the valuations by reg plate companies but still didn't put the reg on retention. You didn't read the bit about retaining the plate first and sent both sets of paperwork to one address when they're dealt with by different departments.

No i had offers below valuations by registration companies which was fine in principle as i was unsure whether i wanted to sell the plate. I did not put it on retention as i didn't feel the need to do so as i hadn't decided whether to keep it.

The sales valuations put on plates by a lot of reg companies can be pretty meaningless unless they're prepared to buy them.

However, you had the plate for sale and we're getting bids on it but still didn't put it on retention.

[jimmybobby]

Roo said:

jimmybobby said:

Roo said:

Not only that, he was also selling the car.

You've had offers on the plate above the valuations by reg plate companies but still didn't put the reg on retention. You didn't read the bit about retaining the plate first and sent both sets of paperwork to one address when they're dealt with by different departments.

No i had offers below valuations by registration companies which was fine in principle as i was unsure whether i wanted to sell the plate. I did not put it on retention as i didn't feel the need to do so as i hadn't decided whether to keep it.

The sales valuations put on plates by a lot of reg companies can be pretty meaningless unless they're prepared to buy them.

However, you had the plate for sale and we're getting bids on it but still didn't put it on retention.

The reason I put it on fleabay was to get an idea of value not necessarily to sell it as I was well aware that the numberplate valutation people were probably stating utter bks. I didnt put it on retention as when i had it on fleabay the buyer was to pay for value of plate plus all associated costs for taking ownership transfer fees etc. Since it costs £80 to put a plate on retention I decided not to bother as i may sell it and would lose the £80 retention fee from the overall value of the plate.

They are basically legally skimming off the top and no doubt making hundreds of thousands from it. If I am paying £20 a month and I sell midway through the month they will charge the new owner £20 for that month plus they will keep the other £10 they do not refund.

As such each time this happens the DVLA makes £20+ . If you then consider cars in the top tax bands which cost near £4-£500 a year thats a fortune they are making out of it every time someone sells their car unless they sell it in the last week of a month so they can claim back the following months.

They cannot claim its untaxed but yet keep the road tax.

Edited by jimmybobby on Monday 7th September 14:47