Goods delivered - not ordered. What is the legal status
Discussion
Last Christmas my mum ordered a pair of Levi's for my brother from John Lewis. They arrived and so did a second pair in a separate package the following day. Second pair wasn't the same size - but new, still tagged etc.
Contacted John Lewis via email. My mum was CC'ed on to her email being forwarded to someone else with the words "please sort" appended. We waited three weeks and she still hadn't had any contact from John Lewis.
At the end of February with the item still not claimed I sold them on Ebay as "brand new & tagged" for not far off shop price - we got a meal out on them
At the end of the day I guess there is nothing to stop John Lewis making contact and demanding items or cash - but we did contact them and it's now been around 10-11 months since they were sent to us.
Contacted John Lewis via email. My mum was CC'ed on to her email being forwarded to someone else with the words "please sort" appended. We waited three weeks and she still hadn't had any contact from John Lewis.
At the end of February with the item still not claimed I sold them on Ebay as "brand new & tagged" for not far off shop price - we got a meal out on them
At the end of the day I guess there is nothing to stop John Lewis making contact and demanding items or cash - but we did contact them and it's now been around 10-11 months since they were sent to us.
AFAIK they cannot ask you to post the unwanted goods back, even if they offer to refund your postage, packing and time costs - it is up to them to collect the goods at a time that suits you. If they don't then I think after a certain period of time they become legally yours.
I once ordered a load of Franklin Mint tat to a mate's house for a joke (singing Elvis plate, crystal Lassie, that sort of junk) - he phoned them and said he hadn't ordered them, they said they would come and pick it up, never bothered.
He probably still has it up in the loft...
I once ordered a load of Franklin Mint tat to a mate's house for a joke (singing Elvis plate, crystal Lassie, that sort of junk) - he phoned them and said he hadn't ordered them, they said they would come and pick it up, never bothered.
He probably still has it up in the loft...
I once ordered a TV and stand from Empire Direct. Instead of one TV (worth around £600) and stand (£60) they delivered two identical TVs. After 6 weeks of my calling and emailing them, nothing was done about collecting the extra TV and delivering my stand. I didn't really need the stand , and eventually I sold the duplicate TV. If they kept making similar mistakes and not bothering to rectify, it's no wonder they went to the wall!
As already said really - you've made the effort.
I've never been one to believe in just remaining silent. I'm sure many feel that company's can afford these losses and it's their fault etc.
But I feel you should always make that effort.
Maybe one final email/letter. Give them 30 days to arrange and make a collection from you and then say you "reserve the rights to dispose of or charge a storage fee" after this period.
I don't know where you stand legally here - but that would be my final line under the situation.
I've never been one to believe in just remaining silent. I'm sure many feel that company's can afford these losses and it's their fault etc.
But I feel you should always make that effort.
Maybe one final email/letter. Give them 30 days to arrange and make a collection from you and then say you "reserve the rights to dispose of or charge a storage fee" after this period.
I don't know where you stand legally here - but that would be my final line under the situation.
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