'It's out of warranty, sir'.
Discussion
TooMany2cvs said:
Plastic chicken said:
I now realise that buying a French auto wasn't my wisest ever decision
Built in Turkey, also available with a Fiat badge, same floorpan as Corsa, same engine as Fiesta.TooMany2cvs said:
If it's mechanical, do we know if the fluid level was regularly checked since purchase, for a start?
Just to reassure us of your expertise in this: how many times in the last three months have you checked the "fluid level" of the gearbox in your car(s)?Have you ever checked the gearbox "fluid level" of a car that you have owned?
Update! (check dates of previous posts)....
My wee van has remained at the dealership since it broke down (in March!), and I was beginning to think the dealer was hoping I would forget I owned it. Until I wrote a third letter to the general manager and handed it to him personally about three weeks ago.
I've researched my consumer rights and believed I had a good case for a no-cost or at least subsidised repair, and I stated my case calmly and assertively.
He turned out to be a pleasant, approachable gentleman who explained that he hadn't seen my previous letters and who apologised sincerely for the delay in dealing with my case due to a lack of communication between sales and service departments. Although my van was technically out of warranty he suggested he might come & go a bit, and I left the premises feeling slightly more optimistic.
I'll cut a long story short...I've got my van back, with major repairs to the gearbox carried out at no cost to me, and with very little reluctance on the dealer's part, even though the cost of the parts must have been significant.
A little persistence and a lot of patience have paid off. I could afford to wait for results as the van was bought as a second vehicle; it now seems to be running sweet as a nut, and I'm a happy bunny again.
TooMany2cvs said:
We're talking about a 6-7yo 90k mile autobox in a van. It's been working fine for three months, so clearly isn't a pre-existing fault.
Is it reasonable for an autobox to fail through wear at that mileage? Perhaps. It's not a traditional autobox - it's the EGS electronically-automated manual. Is it a mechanical or electronic problem? If it's mechanical, do we know if the fluid level was regularly checked since purchase, for a start?
There's only one way to find out if the dealer is legally responsible under CRA15 - and that's to take them to court and hope you win.
They could easily say that they're offering to remove the box and check for problems that they might be legally responsible for, but warning you that you will be liable for the cost if the problem is found not to be on their plate.
It is up to the dealer to prove the fault didn't exist at the pint of sale. I'm not really sure why you always post the same old drivel on similar threads - I've never seen you post any useful advice.Is it reasonable for an autobox to fail through wear at that mileage? Perhaps. It's not a traditional autobox - it's the EGS electronically-automated manual. Is it a mechanical or electronic problem? If it's mechanical, do we know if the fluid level was regularly checked since purchase, for a start?
There's only one way to find out if the dealer is legally responsible under CRA15 - and that's to take them to court and hope you win.
They could easily say that they're offering to remove the box and check for problems that they might be legally responsible for, but warning you that you will be liable for the cost if the problem is found not to be on their plate.
Edited by anonymous-user on Friday 20th May 23:10
bmw535i said:
The dealer sounds very reasonable
... The dealer has had the vehicle since March 
I mean yes, it's good that the "well known Scottish dealer group" eventually carried out their legal duties after several months and a lot of effort on the OP's part. It's further than most customer get with them. But it's hardly deserving of much praise. 99% of their customers couldn't be without their vehicle for months at a time and would have given up which is exactly what the "well known Scottish dealer group" are good at forcing them to do...
bigbob77 said:
... The dealer has had the vehicle since March
I mean yes, it's good that the "well known Scottish dealer group" eventually carried out their legal duties after several months and a lot of effort on the OP's part. It's further than most customer get with them. But it's hardly deserving of much praise. 99% of their customers couldn't be without their vehicle for months at a time and would have given up which is exactly what the "well known Scottish dealer group" are good at forcing them to do...
yes this exactly, bunch of chancers, would'nt even buy petrol from them..I mean yes, it's good that the "well known Scottish dealer group" eventually carried out their legal duties after several months and a lot of effort on the OP's part. It's further than most customer get with them. But it's hardly deserving of much praise. 99% of their customers couldn't be without their vehicle for months at a time and would have given up which is exactly what the "well known Scottish dealer group" are good at forcing them to do...
The Mad Monk said:
Are you going to keep it?
Why?
Not sure if I will keep it. That said, it's in generally good nick for its age, it runs and drives well and it suits my needs; also, the weak points associated with the van's auto box have now been resolved. The van's paid for, as is the tax & insurance; I would get buttons for it as a trade-in and I could end up replacing it with another potential money-pit. Better the devil you know, 'n' all that.. Why?
Plastic chicken said:
The Mad Monk said:
Are you going to keep it?
Why?
Not sure if I will keep it. That said, it's in generally good nick for its age, it runs and drives well and it suits my needs; also, the weak points associated with the van's auto box have now been resolved. The van's paid for, as is the tax & insurance; I would get buttons for it as a trade-in and I could end up replacing it with another potential money-pit. Better the devil you know, 'n' all that.. Why?
What could possibly go wrong?
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff