Reject or retain?
Discussion
Recently bought a used BMW 650i which misfired 4 days after collecting it. I also wasn't happy with the gearbox which had slightly jerky changes. It was returned to the dealer who has been more than helpful - I have been given a courtesy car and no attempts have been made to fob me off or question whether the faults were present at point of sale.
However, they have now had the car for 5 weeks. They have replaced the cats which were apparently blocked thus causing the misfire and they are now waiting on a part for the gearbox (a module?).
I know the consumer act states that the trader has a "reasonable amount of time" to effect repairs, but what is reasonable? I was wondering if anyone had a similar experience and whether I should reject the car and ask for a refund or possibly a replacement.
However, they have now had the car for 5 weeks. They have replaced the cats which were apparently blocked thus causing the misfire and they are now waiting on a part for the gearbox (a module?).
I know the consumer act states that the trader has a "reasonable amount of time" to effect repairs, but what is reasonable? I was wondering if anyone had a similar experience and whether I should reject the car and ask for a refund or possibly a replacement.
55palfers said:
If it now runs OK, do you still like the car?
This.I've had issues on cars from dealers right after purchase and been left with a courtesy car for a while in the past. Ultimately, if the problems are resolved and you want the car why not just keep it?
You mentioned gearbox issues which are fairly common on the ZF unit, if they've replaced the parts and given you new cats free of charge it sounds like it should be a well sorted 650?
Edit: appears the parts are still not with you!
bmw535i said:
Just to be clear, the car is with the trader and has been for 5 weeks - they have still not carried out the repairs.
They have started the repairs ( Replaced Cats ) and are waiting for the Module to fix the gearbox.Do you still want the car ? if yes then let them fix it and you will know you have a well sorted car.
Is there a touch of buyers remorse ?
pinchmeimdreamin said:
They have started the repairs ( Replaced Cats ) and are waiting for the Module to fix the gearbox.
Do you still want the car ? if yes then let them fix it and you will know you have a well sorted car.
Is there a touch of buyers remorse ?
Not at all, I do really like the car, but I'm starting to think that 5 weeks isn't a "reasonable about of time" to effect repairs.Do you still want the car ? if yes then let them fix it and you will know you have a well sorted car.
Is there a touch of buyers remorse ?
If they're waiting on parts, it's not the dealers fault. Why not ring them and ask them nicely for an update and ask about any delay and whether it would be worth sourcing from another source. They're repairing it FOC (as they should) and you've admitted they've been brilliant. you don't want to upset the apple cart and piss them off. I doubt they want it hanging around the workshop either.
The car you want. Lots of new bits. Free motoring in a courtesy car for weeks. Sounds brilliant to me!
I guess the only complaint could be that the car is now older so is worth less than you paid. Minor point though.
I'd probably just be asking for some free future servicing as a goodwill gesture and then jump for joy
I guess the only complaint could be that the car is now older so is worth less than you paid. Minor point though.
I'd probably just be asking for some free future servicing as a goodwill gesture and then jump for joy
Andy OH said:
OP, when was the last time you spoke to the dealer? Why not give them a call for an update on progress.
I have just rung them - the part for the gearbox will apparently be here at the end of the week and then they will let me know how the repair goes. Cheers for the comments, my gut feeling says remain patient and see what it's like when I get it back. Given that I only had the car for a few days I am still well within the 30 days rejection period once I receive it back. Any further faults with the same issues will probably result in a rejection.
I was just wondering if anyone else had a similar experience really.
bmw535i said:
Any further faults with the same issues will probably result in a rejection.
Why ? The dealer appears to be cooperative and is actioning the repairs as quickly as he can. The car must be what you wanted and you probably spent some time finding it. Why give up on it so easily ? It's a 10 year old car and people often trade in their cars when there is a fault they're not prepared to pay to fix . . . so you're bound to find some faults on an older car. TooMany2cvs said:
Decade-old 70k car has some problems. Supplier stands by it. Parts are slow to arrive from manufacturer...
This, for me. Can't see why you're getting your pants in a knot about this. It's not like they have been ignoring your calls or trying to fob you off with a bodged/unrepaired car.George111 said:
bmw535i said:
Any further faults with the same issues will probably result in a rejection.
Why ? The dealer appears to be cooperative and is actioning the repairs as quickly as he can. The car must be what you wanted and you probably spent some time finding it. Why give up on it so easily ? It's a 10 year old car and people often trade in their cars when there is a fault they're not prepared to pay to fix . . . so you're bound to find some faults on an older car. Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff