Reject or retain?
Discussion
TooMany2cvs said:
Well, I don't remember buying it from you after you'd been driving around in it already, and I don't recall you needing to drive it in the course of fixing it, so I'm not quite sure about the relevance to the topic under discussion.
But, yes, you'd be more than welcome. I was thinking more that you'd probably not WANT to be seen dead in many of my fleet, though...
Doesn't bother me.But, yes, you'd be more than welcome. I was thinking more that you'd probably not WANT to be seen dead in many of my fleet, though...
bmw535i said:
charltjr said:
It's not the dealer's fault that the part is on backorder, we had to wait months for a part for a car we bought and which developed a problem. The garage fixed the problem without a murmur and let us have a courtesy car the whole time which seems to be the situation you're in too. I'm not sure what else anyone could reasonably expect.
I suppose they could fit a used part but then what happens if it fails? I'd just hang on to be honest, at least you'd know it's been sorted.
How many months was it?I suppose they could fit a used part but then what happens if it fails? I'd just hang on to be honest, at least you'd know it's been sorted.
charltjr said:
Three and a half months in total from diagnosis to fitting. We checked with Peugeot UK who confirmed the part we needed was on global backorder and we just had to wait for the factory to make some. Sucked, but there was no other option.
Fair one - seems a long time. The cats for mine were ordered from Denmark. God knows where the gearbox part is coming from.
So now I have the car back finally.
It now has an extra 600 miles on the clock, still had a usb adapt or plugged in the cigarette lighter (I guess the phone needed charging on the commute), absolutely filthy - covered in bird crap and drinks spilt inside and oil and mud on the dash/carpets.
Most concerning is that the idrive now says it is overdue an oil service by 90 miles. Before it went in it had just had one and the idrive said it was due in 12000 miles. As the service intervals are calculated by the car depending on usage, I'm wondering how they've managed this. All the other service items are showing as they were before the repair.
There is now a strange fluttering/chattering noise under acceleration which wasn't there before. Apparently it's nothing to worry about.
Any thoughts?
It now has an extra 600 miles on the clock, still had a usb adapt or plugged in the cigarette lighter (I guess the phone needed charging on the commute), absolutely filthy - covered in bird crap and drinks spilt inside and oil and mud on the dash/carpets.
Most concerning is that the idrive now says it is overdue an oil service by 90 miles. Before it went in it had just had one and the idrive said it was due in 12000 miles. As the service intervals are calculated by the car depending on usage, I'm wondering how they've managed this. All the other service items are showing as they were before the repair.
There is now a strange fluttering/chattering noise under acceleration which wasn't there before. Apparently it's nothing to worry about.
Any thoughts?
coopedup said:
I am sure a certain person will be along very shortly to voice their opinion..............but I would be shot of it like a scalded cat!
He says he will get his garage to reset the service indicator if I'm ever passing. I think I'll be taking it to my local independant specialist for them to have a good look over it.No idea why the service indicator is showing what it is. I've checked the oil and it's very very clean and fresh. To be fair he did offer to pay me back for a tesco car wash. I think I'll do it myself rather than let a load of people with questionable immigration status grind their flint infested chamois leathers into it.
pinchmeimdreamin said:
What did the Dealer say when you pointed out the Filthy state of the car and the USB charger when you picked up the car?
It hasn't been with the dealer. I genuinely don't think he's seen much of it. It's been at a garage a few miles from him for weeks. I told him I was pissed off and he apologised.Also the garage I collected it from were closed as a director had passed and they were attending the funeral (verified by neighbouring businesses) I was told the key would be left with the neighbours - it wasn't. Thankfully I'd had the sense to take the spare.
the dealer has an excellent online reputation - he's been pretty let down by the garage I think. The old cats were in the boot too - no idea why they thought I might want them - they're empty.
Update: today I took a mechanic friend out in the car to see if he could confirm what the noise was when accelerating. He also suspects that it is an exhaust leak where the new cat has not been fitted correctly.
On return home after a 20 mile trip I mentioned to him that there was an oil leak I had noticed underneath. On looking underneath the car there was coolant pissing out everywhere - the expansion tank had cracked.
I have contacted the dealer who has agreed to a full refund including warranty and fees and he is collecting the car on Monday.
It is a shame as the car was in amazing condition and has been upgraded to professional satnav 2016 - I had also just spent a couple of hours cleaning it! Ah well back to searching for something else I guess.
On return home after a 20 mile trip I mentioned to him that there was an oil leak I had noticed underneath. On looking underneath the car there was coolant pissing out everywhere - the expansion tank had cracked.
I have contacted the dealer who has agreed to a full refund including warranty and fees and he is collecting the car on Monday.
It is a shame as the car was in amazing condition and has been upgraded to professional satnav 2016 - I had also just spent a couple of hours cleaning it! Ah well back to searching for something else I guess.
TooMany2cvs said:
Monumentally unprofessional and unacceptable. The mileage it's covered - which is what you were worried about - isn't the problem there, though, is it?
Managing to make the servicing computer say that it's overdue a service when 600 miles previously it was saying it was due in 12000 is some feat. The garage is based in London. Why on earth would it need to drive the equivalent of going to Birmangham and back to test for a misfire? It's pretty evident it was abused - which is pretty much what I thought would happen.
You would probably just let them have it back for another 6 weeks and let them abuse it some more. Fair play to you.
Edited by anonymous-user on Sunday 24th April 19:04
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