Faulty Used Car Query
Discussion
simons khanna said:
Could anyone please help me .i bought an Audi A7 bitdi from a garage down London way. The car after a day or so driving I noticed was slipping and then revs dropping again so of this was a manual I knew it would be a clutch.
But this was an auto so took it to Audi Newcastle who are great reset gearbox software and gave me it back .still was doing. Same slipping so in car went again and they dropped the oil discovered small metal prices in and said they were going to out a new gearbox in car .they HD car for about 2 weeks did this then called me to pick it up which I did .
i took it about 10 seconds down the road and the engine management light came on .took it back they put a laptop to my car and it showed dpf sensor .said they would do it if I could wait an hour and half which I did .anyway was given the car back and went away .about 4 minutes down the road car lost all power of the turbo. Was doing very low speed turbo wasn't kicking in ( very dangerous as had just got into a1.sick as a chip rang Audi Newcastle who said bring it in and we'll see to it .
I switched it off and then back on again and it was driving fine again .anyways Audi kept the car in for a couple days and I was informed that even though the diadnostix had showed something more serious when I took it in I can't remember something to yes I do it was the turbo actuator I'm sure they said was knackered.
So I left it with them .they rang back couple days later said car was ready to pick up. And that infact it wasn't the actuator. It actually was some heat shield that Thier mechanic when putting the dpf sensor in hadn't straightened the heat shield properly and that was now corrected .now this is all within 2 months of having. A car with 12 months main manufacturers warranty remaining .
Couple weeks later like a toxic smell coming in me and wife can smell and took it in to Audi . Was plastic wiring loom behind dash melted into some plastic.
Took nearly 3 weeks to give me car back as this wasn't a part readily available on shelf .and I also must say when Audi rang me to say they wouldn't let me have the car back as it could have gone up in flames at anytime was a shock to me .so I decided to ring Audi uk saying its. A bad car please refund me or change car.
They said they could do much as I had bought it from anothe very well established Maserati Audi dealer down London but because it isn't a direct Audi garage they really couldn't step in and help me with that garage .themselves not taking any blame but asking me to to to that garages dealer principal .had the car since Feb 2015 and am really sick now .that dealer principal was emailed and sent a letter 3 weeks agai and given 7 days to reply .told him I knew about the consumer law thing and he replied on the 6 th day saying sorry and his legal team would be in touch and heard nothing for 2 weeks now can anyone help I have pics and proof of all work carried out by Audi Newcastle who have been great .
But the melted wiring loom behind the dash into the plastic holding the wires was the last straw .and Audi saying we won't give the car back without being repaired as it could catch fire anytime . Have told marshals I want to reject the car.
Not getting much joy of them .audi uk don't seem much help .have threatened them with going to the press . Audi Newcastle by the way service manager and delete principal none of them had ever experienced the melted wiring loom incident ever in their experience. .please help dear good folk out there please .newcastle Westerhope guy
But this was an auto so took it to Audi Newcastle who are great reset gearbox software and gave me it back .still was doing. Same slipping so in car went again and they dropped the oil discovered small metal prices in and said they were going to out a new gearbox in car .they HD car for about 2 weeks did this then called me to pick it up which I did .
i took it about 10 seconds down the road and the engine management light came on .took it back they put a laptop to my car and it showed dpf sensor .said they would do it if I could wait an hour and half which I did .anyway was given the car back and went away .about 4 minutes down the road car lost all power of the turbo. Was doing very low speed turbo wasn't kicking in ( very dangerous as had just got into a1.sick as a chip rang Audi Newcastle who said bring it in and we'll see to it .
I switched it off and then back on again and it was driving fine again .anyways Audi kept the car in for a couple days and I was informed that even though the diadnostix had showed something more serious when I took it in I can't remember something to yes I do it was the turbo actuator I'm sure they said was knackered.
So I left it with them .they rang back couple days later said car was ready to pick up. And that infact it wasn't the actuator. It actually was some heat shield that Thier mechanic when putting the dpf sensor in hadn't straightened the heat shield properly and that was now corrected .now this is all within 2 months of having. A car with 12 months main manufacturers warranty remaining .
Couple weeks later like a toxic smell coming in me and wife can smell and took it in to Audi . Was plastic wiring loom behind dash melted into some plastic.
Took nearly 3 weeks to give me car back as this wasn't a part readily available on shelf .and I also must say when Audi rang me to say they wouldn't let me have the car back as it could have gone up in flames at anytime was a shock to me .so I decided to ring Audi uk saying its. A bad car please refund me or change car.
They said they could do much as I had bought it from anothe very well established Maserati Audi dealer down London but because it isn't a direct Audi garage they really couldn't step in and help me with that garage .themselves not taking any blame but asking me to to to that garages dealer principal .had the car since Feb 2015 and am really sick now .that dealer principal was emailed and sent a letter 3 weeks agai and given 7 days to reply .told him I knew about the consumer law thing and he replied on the 6 th day saying sorry and his legal team would be in touch and heard nothing for 2 weeks now can anyone help I have pics and proof of all work carried out by Audi Newcastle who have been great .
But the melted wiring loom behind the dash into the plastic holding the wires was the last straw .and Audi saying we won't give the car back without being repaired as it could catch fire anytime . Have told marshals I want to reject the car.
Not getting much joy of them .audi uk don't seem much help .have threatened them with going to the press . Audi Newcastle by the way service manager and delete principal none of them had ever experienced the melted wiring loom incident ever in their experience. .please help dear good folk out there please .newcastle Westerhope guy
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