Washing machine pile of rubbish. What rights do I have?
Discussion
I bought a top of the range washing machine that cost over £1200 from a online retailer. The washing machine is a well known far eastern manufacturer and the reviews were all good.
It was purchased in the middle of August 2015 and we started using it in October. Since then it has failed twice - again this morning knocking out most of the electrics. Water poured over my oak floor yet again. Yet again the service desk for the manufacturer was useless and they can't get someone out until "at least" Wednesday.
I have zero confidence in the appliance even though it is meant to have a 5 year warranty. The lousy thing is worse than a Hotpoint.
Do I have any way of rejecting the item and getting my money back so I can buy a Miele instead?
It was purchased in the middle of August 2015 and we started using it in October. Since then it has failed twice - again this morning knocking out most of the electrics. Water poured over my oak floor yet again. Yet again the service desk for the manufacturer was useless and they can't get someone out until "at least" Wednesday.
I have zero confidence in the appliance even though it is meant to have a 5 year warranty. The lousy thing is worse than a Hotpoint.
Do I have any way of rejecting the item and getting my money back so I can buy a Miele instead?
Your rights are under the old Sale of Goods Act 1979 - if the goods have a manufacturing defect then they can repair or replace - if it becomes an significant inconvenience to you then you can ask for a partial refund minus use. There is still guidance out there on the SOGA.
As above, those discussions will need to be done with the retailer.
As above, those discussions will need to be done with the retailer.
OP what make is it? Just curious.
Our Tricity Bendix is now 16 years old. Cost us a whopping £210 at the time.
The seal is rather mouldy but it has never missed a beat. It just keeps on going, totally reliable.
I've said now havn't I
I want to replace it as there is some rust showing now but I don't think anything is going to last as long again.
Our Tricity Bendix is now 16 years old. Cost us a whopping £210 at the time.
The seal is rather mouldy but it has never missed a beat. It just keeps on going, totally reliable.
I've said now havn't I
I want to replace it as there is some rust showing now but I don't think anything is going to last as long again.
V8A*ndy said:
OP what make is it? Just curious.
Our Tricity Bendix is now 16 years old. Cost us a whopping £210 at the time.
The seal is rather mouldy but it has never missed a beat. It just keeps on going, totally reliable.
I've said now havn't I
I want to replace it as there is some rust showing now but I don't think anything is going to last as long again.
We had a zanussi before and it just refused to die - despite my best efforts as I hated it screeching at me when the program finished. Anyway the plastics were all horrible and yellowed so when i did the kitchen i thought I may as well change it. Our Tricity Bendix is now 16 years old. Cost us a whopping £210 at the time.
The seal is rather mouldy but it has never missed a beat. It just keeps on going, totally reliable.
I've said now havn't I
I want to replace it as there is some rust showing now but I don't think anything is going to last as long again.
PH don't allow naming and shaming but I can tell you it rhymes with lamb wong !
northwest monkey said:
Bought from Very by any chance?
no - the name of the company sounds like one of the teletubbies saying hello. So the upshot is - company is insisting on an engineer to diagnose issue. I have said this allowable however we seek replacement or refund of the item, I have also stated that costs for damage and inconvenience will be listed so they can make a choice on what they want to do - swap for similar price item of our choice, go to small claims court and risk a CCJ or come to a mutually beneficial conclusion.
Time will tell.
Have a very old Hotpoint washer and a Hotpoint dryer in my workshop.
That gets plenty of use with heavy work overalls, work trousers.
Used to wash the lads rugby team kit through it that's 23 muddy shirts.
Washed & dried trainers in it, loads of old towels used for work and cleaning camera cable.
And even squashed up and washed those floor mats from the main door ways.
Much abuse and brilliant value for money - when its f
ked throw it away.
That gets plenty of use with heavy work overalls, work trousers.
Used to wash the lads rugby team kit through it that's 23 muddy shirts.
Washed & dried trainers in it, loads of old towels used for work and cleaning camera cable.
And even squashed up and washed those floor mats from the main door ways.
Much abuse and brilliant value for money - when its f
ked throw it away.I think it's standard practice for the staff in retail establishments to try to fob the customer off to the manufacturer.
Although it isn't the same value as a £1200 washing machine, I bought a Garmin sat-nav from a well known retailer about 7 months ago, and recently the screen stopped working on it, so I took it back to the store for a refund as I intended to go back to TomTom instead.
The first staff member I spoke to said they didn't give refunds for electronic items unless it was less than 30 days old, so I asked to speak with their manager. The manager arrived and trotted out a line saying that it was company policy to definitely not give any refunds for faulty electronic items, and it must be taken up with the manufacturer directly. I told him that I was aware that it was a legal requirement for the retailer to deal with the problem, and he basically told me that the company policy was what he had to adhere to, and not the Sale of Goods act...
I then asked to speak to the store manager, and asked him why he thought his company policy trumped retail law, and after a few minutes of polite arguing, he then walked straight to the tills with me and gave me a full refund.
Cool story etc. But the point is that these retailers have it beaten into them by the company to not give out any refunds if they can possibly help it. Don't give up and just keep asking to speak to the next manager up until you get what you want.
No doubt they all moaned about me after I left and branded me 'one of THOSE customers', but I wasn't taking no for an answer especially as they are legally obliged to refund me.
Although it isn't the same value as a £1200 washing machine, I bought a Garmin sat-nav from a well known retailer about 7 months ago, and recently the screen stopped working on it, so I took it back to the store for a refund as I intended to go back to TomTom instead.
The first staff member I spoke to said they didn't give refunds for electronic items unless it was less than 30 days old, so I asked to speak with their manager. The manager arrived and trotted out a line saying that it was company policy to definitely not give any refunds for faulty electronic items, and it must be taken up with the manufacturer directly. I told him that I was aware that it was a legal requirement for the retailer to deal with the problem, and he basically told me that the company policy was what he had to adhere to, and not the Sale of Goods act...
I then asked to speak to the store manager, and asked him why he thought his company policy trumped retail law, and after a few minutes of polite arguing, he then walked straight to the tills with me and gave me a full refund.
Cool story etc. But the point is that these retailers have it beaten into them by the company to not give out any refunds if they can possibly help it. Don't give up and just keep asking to speak to the next manager up until you get what you want.
No doubt they all moaned about me after I left and branded me 'one of THOSE customers', but I wasn't taking no for an answer especially as they are legally obliged to refund me.
NinjaPower said:
I bought a Garmin sat-nav from a well known retailer about 7 months ago, and recently the screen stopped working on it, so I took it back to the store for a refund...
...I wasn't taking no for an answer especially as they are legally obliged to refund me.
I'm pretty sure that after 7 months they're not legally obliged to refund you - at least not without a repair or replacement first....I wasn't taking no for an answer especially as they are legally obliged to refund me.
http://www.which.co.uk/consumer-rights/advice/what...
Twilkes said:
NinjaPower said:
I bought a Garmin sat-nav from a well known retailer about 7 months ago, and recently the screen stopped working on it, so I took it back to the store for a refund...
...I wasn't taking no for an answer especially as they are legally obliged to refund me.
I'm pretty sure that after 7 months they're not legally obliged to refund you - at least not without a repair or replacement first....I wasn't taking no for an answer especially as they are legally obliged to refund me.
http://www.which.co.uk/consumer-rights/advice/what...
LordHaveMurci said:
Didn't realise anything could be worse than Hotpoint!
I'd suspect you are talking MODERN Hotpoints. Way back in the 80's I got a job with GEC and since we needed a replacement for the twin tub, GEC had a staff discount purchase scheme ,and the latest all singing etc washer dryer was being offered to staff at a serious discount, we bought one. Approx 20 years later after doing the washing for a family of 4,3,2 , it had heart ( or rather programmer ) failure. In the meantime, five years previously, our eldest had bought the MK2 on the strength of how good ours was. SIL worked for a scrap dealer, who saw a large quantity of this model come in. Which was fortunate for them as they needed a regular supply of spares, a husband with a lot of dirty overalls and one young son. We changed to an Indesit( also from the HOTPOINT stable), which eventually developed main bearing grumble ( after 12 years of regular use). Replaced by an LG, which seems to be good value for money. But for an idea of problems on machines/makes have a look on http://www.ukwhitegoods.co.uk/forumsphpbb3/
Plenty of blokes on there who will give their professional advice. And these blokes are the blokes who 'd come out to repair your machine.
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