Garage crashed my car. What to do?
Discussion
Our Volvo was in for a service, and during some maneuvering they managed to crash it. Drivers door and back bumper need replacing, and the rear quarter has a big dent in it.
Garage have been OK, not sure I believe the explanation, but these things happen and they held their hands up straight away, and they've given us a courtesy car as quickly as they could.
Just wondering what else I need to be aware of? They do accident repairs, so will be fixing it themselves.
Garage have been OK, not sure I believe the explanation, but these things happen and they held their hands up straight away, and they've given us a courtesy car as quickly as they could.
Just wondering what else I need to be aware of? They do accident repairs, so will be fixing it themselves.
Agreed. And on a matter like this, no need to advise your insurers of any claim/accident or loss. Someone else was using your car, they insured it for the time they had it, they crashed it, they fixed it. If you'd left it with them and gone on hols, you might never have even known about it.
I'd have understood the concern if it were some back street garage and they were being funny about it but a main dealer who have agreed to fix no questions asked, just leave them to it and wait for the car back..
I guess you could try for some free services by way of compensation but there's not a lot else you could ask for.
I guess you could try for some free services by way of compensation but there's not a lot else you could ask for.
stuttgartmetal said:
Depends how new the car is.
Value is affected by body repairs.
I'd ask for advice from my insurer.
How is it? Value is affected by body repairs.
I'd ask for advice from my insurer.
I understand if it's gets a CAT C/D marker but if it's repaired and not written off then you'd never know. It won't show on HPI.
My car has a minor bump/repair. If I trade it in and you buy it from a dealer then you'd never know would you? I can't see how it's value is affected.
stuttgartmetal said:
Depends how new the car is.
Value is affected by body repairs.
I'd ask for advice from my insurer.
Only if recorded, and please don't phone the insurance!Value is affected by body repairs.
I'd ask for advice from my insurer.
You would be amazed at how many 'brand new' cars have had a similar amount of work before ever being delivered to the first owner. If the repair is done well then there's no way of knowing..
DuraAce said:
How is it?
I understand if it's gets a CAT C/D marker but if it's repaired and not written off then you'd never know. It won't show on HPI.
My car has a minor bump/repair. If I trade it in and you buy it from a dealer then you'd never know would you? I can't see how it's value is affected.
Depends on the quality of repair. I've walked away from cars which didn't look quite straight and sometimes they've confessed it had been damaged and repaired.I understand if it's gets a CAT C/D marker but if it's repaired and not written off then you'd never know. It won't show on HPI.
My car has a minor bump/repair. If I trade it in and you buy it from a dealer then you'd never know would you? I can't see how it's value is affected.
Evolved said:
I'd have understood the concern if it were some back street garage and they were being funny about it but a main dealer who have agreed to fix no questions asked, just leave them to it and wait for the car back..
I guess you could try for some free services by way of compensation but there's not a lot else you could ask for.
Was it in with a main dealer?I guess you could try for some free services by way of compensation but there's not a lot else you could ask for.
Great, that's the response is hoped for. Someone else suggested I go straight to my insurance, but I couldn't see how that would help.
Also agree the damage is odd. I think it was basically the mechanic messing about reversing out with the door open, foot slipped on the pedal and he has no control as he's hanging out the door.
Also agree the damage is odd. I think it was basically the mechanic messing about reversing out with the door open, foot slipped on the pedal and he has no control as he's hanging out the door.
All you want is your car repaired perfectly,you DO NOT want your insurance involved.The garage will either take the cost on the chin or make a claim on their motor trader`s policy.
Accidents happen,they have held their hands up,provided a loan car,and will carry out the repairs,what more can they do? ( Maybe there is a vacancy in the service department? )
Accidents happen,they have held their hands up,provided a loan car,and will carry out the repairs,what more can they do? ( Maybe there is a vacancy in the service department? )
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