Coach Company Complaint

Author
Discussion

Seesure

1,187 posts

239 months

Friday 8th July 2016
quotequote all
You should not be using your position of school governor in this instance.

The situation has nothing to do with that position and the implication is that it will somehow effect the relationship between the school, the coach company would well be within their rights to make a complaint to the school...

I would suggest you mention your conflict with the coach company to your CoG and HT now that you have used the governor position to try and influence the outcome....

jesta1865

3,448 posts

209 months

Friday 8th July 2016
quotequote all
Seesure said:
You should not be using your position of school governor in this instance.

The situation has nothing to do with that position and the implication is that it will somehow effect the relationship between the school, the coach company would well be within their rights to make a complaint to the school...

I would suggest you mention your conflict with the coach company to your CoG and HT now that you have used the governor position to try and influence the outcome....
i don't agree, the implication is that he feels as a governor that the poor driving and poor customer service from the company / director would put the school staff and students at risk.

i would do the same.

jesta1865

3,448 posts

209 months

Friday 8th July 2016
quotequote all
surveyor_101 said:
The line that really got me was this-

I would also comment that as required by law all our drivers are professionally qualified, have regular medical checks and in addition we operate our own driving school were additional training to any particular individual can be given if deemed necessary. I assume that in contrast you hold no professional qualification that enables you to make a valued judgement?
Edited by surveyor_101 on Friday 8th July 12:51
i doubt they run their own driving school, i have a mate who teaches commercial driving for a living, very few (less than a dozen, IIRC) companies run their own school as it's too expensive.

they get specialist companies in to do the training, hence why my mate is all over the country training bus drivers etc.

he will also tell you that some of them are the most rude arrogant idiots on the road, not all obviously. he's been hit a few times when he won't renew someones ticket as he feels they need extra training as they are dangerous.

i think they have to be tested every 5 years, but i'm a bit fuzzy on that.

wack

2,103 posts

206 months

Friday 8th July 2016
quotequote all
jesta1865 said:
i don't agree, the implication is that he feels as a governor that the poor driving and poor customer service from the company / director would put the school staff and students at risk.

i would do the same.
So would I, 100%

surveyor_101

Original Poster:

5,069 posts

179 months

Friday 8th July 2016
quotequote all
jesta1865 said:
i doubt they run their own driving school, i have a mate who teaches commercial driving for a living, very few (less than a dozen, IIRC) companies run their own school as it's too expensive.

they get specialist companies in to do the training, hence why my mate is all over the country training bus drivers etc.

he will also tell you that some of them are the most rude arrogant idiots on the road, not all obviously. he's been hit a few times when he won't renew someones ticket as he feels they need extra training as they are dangerous.

i think they have to be tested every 5 years, but i'm a bit fuzzy on that.
They have at least one coach marked driver training and offer to train drivers for price I believe.

surveyor_101

Original Poster:

5,069 posts

179 months

Friday 8th July 2016
quotequote all
wack said:
So would I, 100%
I wouldn't normally of mentioned it I was going as a local making a valid complaint with evidence . I was more than a little pissed that he said I wasn't in position to judge whether section 185 of highways code applied on his coach drivers.

Unfortunately I think as it was daddies business and he just got the job by default he has a flaming big chip on his shoulder.

I have heard he is arrogant idiot but don't listen to Chinese whispers.

I also emailed info address not the md direct and he has asked me to report anything in future to some manager. He didn't need to stick his neck out and email me like this. My md is very grounded but he wouldn't bother with driver complaints I can tell you.

CaptainMorgan

1,454 posts

159 months

Friday 8th July 2016
quotequote all
jesta1865 said:
i doubt they run their own driving school, i have a mate who teaches commercial driving for a living, very few (less than a dozen, IIRC) companies run their own school as it's too expensive.

they get specialist companies in to do the training, hence why my mate is all over the country training bus drivers etc.

he will also tell you that some of them are the most rude arrogant idiots on the road, not all obviously. he's been hit a few times when he won't renew someones ticket as he feels they need extra training as they are dangerous.

i think they have to be tested every 5 years, but i'm a bit fuzzy on that.
No retest needed. There must be more than 12 companies that have an in house school, within a short distance of me there are 4 alone, 2 big nationals and 2 smaller companies.

The owner of the business sounds like a total idiot, he should have at least reviewed the footage. Often car drivers can underestimate things with larger vehicles but it sounds pretty clear cut to me, and a watch of the footage would show what his drivers are up to on the road.

Seesure

1,187 posts

239 months

Friday 8th July 2016
quotequote all
wack said:
jesta1865 said:
i don't agree, the implication is that he feels as a governor that the poor driving and poor customer service from the company / director would put the school staff and students at risk.

i would do the same.
So would I, 100%
As a governor you should not take it upon yourself to take on causes etc on behalf of the school unless asked to by either the FGB, the CoG or the Headteacher/Principal.

In this instance the OP should have voiced his concerns about the coach company to the governing body or the headteacher, they would then challenge the coach company.

There are specific guidelines about the role of a governor one of which is :

 We accept that we have no legal authority to act individually, except when the board has given us delegated authority to do so, and therefore we will only speak on behalf of the governing board when we have been specifically authorised to do so.

^^^
From the code of conduct from the National Governors Association...

Jos Notstoppen

496 posts

141 months

Friday 8th July 2016
quotequote all
before commenting, would it not be correct to see the footage?


mybrainhurts

90,809 posts

255 months

Friday 8th July 2016
quotequote all
surveyor_101 said:
Is it just me is that arrogant as hell
No, not just you, the other bloke was about as arrogant as you....smile

dacouch

1,172 posts

129 months

Friday 8th July 2016
quotequote all
His drivers struggle with u turns as well


pinchmeimdreamin

9,921 posts

218 months

Friday 8th July 2016
quotequote all
Seesure said:
As

? We accept that we have no legal authority to act individually, except when the board has given us delegated authority to do so, and therefore we will only speak on behalf of the governing board when we have been specifically authorised to do so.

^^^
From the code of conduct from the National Governors Association...
He wasn't acting on behalf of the Governing Body, He was making Billy Big Balls aware he was an upstanding member of the community. wink

bigandclever

13,775 posts

238 months

Friday 8th July 2016
quotequote all
dacouch said:
You could win the bad parking thread with that one smile

surveyor_101

Original Poster:

5,069 posts

179 months

Friday 8th July 2016
quotequote all
Seesure said:
You should not be using your position of school governor in this instance.

The situation has nothing to do with that position and the implication is that it will somehow effect the relationship between the school, the coach company would well be within their rights to make a complaint to the school...

I would suggest you mention your conflict with the coach company to your CoG and HT now that you have used the governor position to try and influence the outcome....
I have not told him what school.


link to video

https://www.youtube.com/watch?v=phbVlq5uEws

dacouch

1,172 posts

129 months

Friday 8th July 2016
quotequote all
bigandclever said:
You could win the bad parking thread with that one smile
To be fair, I think that's the Chelsea team bus rehearsing for an away fixture at Barcelona

Vaud

50,423 posts

155 months

Friday 8th July 2016
quotequote all
surveyor_101 said:
I have not told him what school.


link to video

https://www.youtube.com/watch?v=phbVlq5uEws
You have set it as private. It needs to be "unlisted".

WinstonWolf

72,857 posts

239 months

Friday 8th July 2016
quotequote all
surveyor_101 said:
Seesure said:
You should not be using your position of school governor in this instance.

The situation has nothing to do with that position and the implication is that it will somehow effect the relationship between the school, the coach company would well be within their rights to make a complaint to the school...

I would suggest you mention your conflict with the coach company to your CoG and HT now that you have used the governor position to try and influence the outcome....
I have not told him what school.


link to video

https://www.youtube.com/watch?v=phbVlq5uEws
It's set to private.

surveyor_101

Original Poster:

5,069 posts

179 months

Friday 8th July 2016
quotequote all
WinstonWolf said:
It's set to private.
sorry try it now

WaferThinHam

1,680 posts

130 months

Friday 8th July 2016
quotequote all
surveyor_101 said:
I have not told him what school.


link to video

https://www.youtube.com/watch?v=phbVlq5uEws
Hmm that could have made a bit of a mess. Fair play to OP for delivering. Email it to CoG, cc MD and wash your hands of it IMO.

Rubin215

3,987 posts

156 months

Friday 8th July 2016
quotequote all
The coach is on the roundabout before the van enters.

What is the issue?