Coach Company Complaint

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Discussion

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
pinchmeimdreamin said:
OP do you have a grudge against the coach firm by any chance ?
No just seen to many bad incidents involving them and the attitude prior to viewing the footage stinks.

I didn't do anything with last years clip.

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
pinchmeimdreamin said:
Do you have any on video, because you haven't shown any yet ( in either thread )
https://www.youtube.com/watch?v=E9kewG0rURM

second clip!

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
No, you posted a clip to help us understand.

The coach driver was not defensive enough, but nor was the van OR your driver. There was no need for them to cut it that much...

In your laudable aspiration for perfect driving just make sure you apply your standards to all, not just those with multiple passengers?



What was it that made your driver report this? Or was it you?
Our driver didn't rush into the situation don't see an issue.

Ok what driver training have you had other than L test? If you do any advanced then they apply flexibilty to these roundabouts.

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
No, you posted a clip to help us understand.

The coach driver was not defensive enough, but nor was the van OR your driver. There was no need for them to cut it that much...

In your laudable aspiration for perfect driving just make sure you apply your standards to all, not just those with multiple passengers?



What was it that made your driver report this? Or was it you?
Your driver didn't fail to give way to right with potentially 54 kids on board!

Honestly you wonder why many decent people leave this site! Were is blah blah, who yea he left because of this sh!T!

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
pinchmeimdreamin said:
The swift stops his attempted overtake as he sees the car coming in the opposite direction, The coach pulls off.

Where is the st driving ?
There are two cars in the process of passing the coach in front of the swift! These are then almost put into conflict with the oncoming cars.

No looks like i have got this wrong.

What faults can with find with the camera car, ph court now in session.

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
What was it that made your driver report this?
I have it in for the coach company as I like destroying local business clearly.

I have seen to many hairy moves by their drivers, thats all if it was my intention to create a fuss would of just loaded to social media and called the police.

The MD has rubbed me up the wrong way and I know others who feel the same.

Edited by surveyor_101 on Friday 8th July 21:50

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
carreauchompeur said:
Sorry, but IMHO both are complete non-events.
Ok thanks for your input

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
pinchmeimdreamin said:
So you do have a grudge.
not before I emailed my complaint and got the MDs response.


Still haven't and won't mention at school, I will of course sack our driver on the spot monday morning, driving over a roundabout like that oh the liberty.

i am not out to ruin a local business since most on here don't see a major issue, I will drop it.

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
And it was you driving?

Only the dashcam footage on YouTube, whilst a different mounting position - the car interior looks very similar to when you had the run in with that Audi SQ5?
Different cam and car, stop looking for trouble with members.

i was driving the zafira!

i was driving in clip 2 but different car again 3 different cars in fact and cameras Two mivue and transcend pro.


Edited by surveyor_101 on Friday 8th July 22:07

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
DaveH23 said:
I don't want to sound like an arse but give them a chance to do what?

If all you are after is an apology then I would suggest moving on as life is to short.

Had there been a collision then fair enough but for a near miss all you seem to be doing is causing yourself stress for no reason.
No thats a fair comment just make them aware of poor driving and maybe they could use it as a driving briefing tool.

We need to be careful, people out there with dash cams and it can all go wrong in hd!

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
pinchmeimdreamin said:
No wasn't me wink
coach driver might of spotted an orange asbo and stopped!

: )

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
I'm not looking for trouble. It's a free forum and a reasonable question. I still don't understand why any driver would report event that to you....

You clearly have a fleet, a range of dashcams, and quite an issue with the coach company.

Is there more to this story?
No like I said only coach /bus company that I regularly see hairy stuff from, saw one guy using his mobile but no footage.

I run dash cams on all cars I drive.

I wouldn't of posted had the MD not responded the way he did, it's his attitude and like I said I heard he complained about our school referring to his luxury coach (his words) as a school bus,

They are expensive and run a fleet of old coaches cobbled together. With in my opinion not great drivers.

There aren't of many alternatives sadly.



Edited by surveyor_101 on Friday 8th July 22:34

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Vaud said:
I think the point is that it should not be unilateral but with the support and knowledge of the other governors, or at least their consultation. To be fair, it might bring a better outcome if they acted together.
The guy clearly would like to tell anyone who complains without seeing the evidence to F off.

The md to consider small town and market and not just take stuff seriously if someone hints they might be involved as a customer.

I get the impression he would drop us like a hot potatoe if were referred to his coach as a bus again in our hand out to parents.

I have seen a daddies boy director like this guy run a decent business into the ground shouting at staff and anyone who dared say something he disliked. The op's manager was 18 year veteran of the company built it up but was called every name under the sun for ordering a sat have whilst the md was on hols.

I advised him against a loss making contract which he took anyway, then it went wrong the business went I to a administration owing 4m to the bank. People didn't get paid but the md with a certificate from agricultural college moved assets to the Ltd servicing business and carried on.


Edited by surveyor_101 on Friday 8th July 22:26


Edited by surveyor_101 on Friday 8th July 22:29

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Sebring440 said:
As was mentioned earlier in the thread, with your grammar and punctuation, are you really a school governor?
Sorry no trolls please.



surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Rubin215 said:
Corrected that for you...

rolleyes
45 post in 86 months and nothing to bring to the thread.

Top lurking!

Hastily Posting on a phone that's all.

The easiest thing for me to do would be stop posting rather than reply if that's the case.

surveyor_101

Original Poster:

5,069 posts

180 months

Friday 8th July 2016
quotequote all
Rubin215 said:
You've quoted the wrong guy you arse!

Anyway, despite your 2000 odd posts, you haven't exactly brought much to the thread either.

"Illiterate school-governor in local coach-company internet hate campaign."

Are you also powerfully built goatee'd company director and a hammerer of frozen sausages by any chance...?
Yawn, that's been done to death now rolleyesrolleyesbangheadbow

With Jimmy Krankie running your part of the world, how are things.




Edited by surveyor_101 on Friday 8th July 22:54

surveyor_101

Original Poster:

5,069 posts

180 months

Saturday 9th July 2016
quotequote all
REALIST123 said:
The principle of your opening sentence applies to giving way at roundabouts, too.

What is the matter with you? Has the coach owner slept with your wife or what?

By the way, it's "would have...", not "would of...". Don't governors have to be literate any more?
For me the coach failed to give way to traffic from the right, so called professional driver being paid to transport children, this action resulted in another motorist/s having to change direction and or speed. The cam car cuts the line as not in conflict with other road users. This means no other road users had any near misses or had to change direction and or speed, therefore I find nothing unsound with this manoeuvre.

Traffic flowing from the right, so in my mind the coach should not of entered the roundabout and waited, as the van was clear on their intentions. It would seem a highly concerning trait for a bus/coach driver to not have the self discipline to hold rather than put a large vehicle with passengers in such danger.

My understanding is had their been an accident the police would blame the driver who failed to give traffic from the right priority.



Edited by surveyor_101 on Saturday 9th July 08:54


Edited by surveyor_101 on Saturday 9th July 08:56

surveyor_101

Original Poster:

5,069 posts

180 months

Monday 11th July 2016
quotequote all
Truffs said:
I don't think the OP has abused his position as it was only mentioned in the letter as a view to try to get a reply and avoid the bin filing system. It is no different to someone writing the same letter and signing John smith, JP.

The second video is a bit of a non-event but the OP has a point about the first one. The coach is going too fast on approach to a hazardous area where many people are in the habit of incorrectly negotiating the roundabout and has no chance of stopping in time should traffic pullout from the roundabout in front of the coach driver.

Should the coach driver be sacked? No but should the company look at the footage, certainly. The license required to drive a coach demands a higher level of skill to be displayed and more awareness of hazards. This was lacking in the example.

It's a shame that some members of the community have attacked the OP. It seems like it's Lord of the flies out there in keyboard land.
Thank you,


As said emailed the info addressed as concerned member of the public.

MD has people to deal these reports (named in his response) but dictated reply to pa and fired it back with the line about his drivers being professional and going through his driving school, as well as medical. Then said he'd doubted I have such qualifications to pass a suitable judgement etc.

Only then did I mention I was a school governor who use his services, not which school. Maybe I shouldn't of but it was only in response to the MD dismal of the incident without reviewing the footage as his drivers seemed to be beyond reproach.

As said it would appear that I have made more of this incident that I maybe should of.

Whilst I understand that I was never going to get a load of members holding my hand and backing me up, there are a number who seem to take great pleasure in lambasting anyone who dare publish a particular view on here. Whilst constructive criticism is to be expected, some of the responses are unnecessarily more like personal attacks than, expressing their individual view on the matters relating directly to the topic.

Edited by surveyor_101 on Monday 11th July 09:52

surveyor_101

Original Poster:

5,069 posts

180 months

Monday 11th July 2016
quotequote all
jesta1865 said:
he didn't though, he mentioned that he was a parent governor of a school, one that is a customer of the company, perhaps the silence (not read the whole thread yet) is because the boss realised he gobbed off to the wrong person and that he would be bringing it to the attention of CoG or Head.
Since all I said was I was a parent governor of local school I think I have not overstepped this, or said I am acting on behalf of any organisation.


surveyor_101

Original Poster:

5,069 posts

180 months

Monday 11th July 2016
quotequote all
stuartmmcfc said:
Very good, but maybe a little to much spare time?
I didn't actually mention it was school that used his company.

Do you want me removed or given 20 lashes? What's your point?

He said your Probably not qualified to pass judgement before seeing any evidence, I said ok I do X for a living hold Y and am a school governor. Don't think I breached the code, just out him in the picture, or are you just looking to troll.