Rejecting a new car after nearly 6 months?
Discussion
You need to keep at the dealer, your contract is with the dealer and not fiat uk or italy.
If you want to reject the car write to the dealer stating that and why along with when you expect a response, be reasonable.
If the car is on finance you can involve the finance company as well in this and they may have more influence.
If you want to reject the car write to the dealer stating that and why along with when you expect a response, be reasonable.
If the car is on finance you can involve the finance company as well in this and they may have more influence.
TooMany2cvs said:
rscott said:
I do less than 6,000 miles a year, but couldn't use public transport for more than about 1500 of them - it simply doesn't go where and when I need to go .
Other modes of public transport may be available.Including "taxis".
TooMany2cvs said:
Only in threads where the OP's being an idiot.
If the OP's not being an idiot, but somebody else commenting is, then I'll quite happily direct comments against them, too.
It's hardly my fault if there's a lot of people who seem to like being idiots.
TBF if they'd sorted him a courtesy car out promptly it we might not be hearing about it.If the OP's not being an idiot, but somebody else commenting is, then I'll quite happily direct comments against them, too.
It's hardly my fault if there's a lot of people who seem to like being idiots.
You invest a lot of trust in a new car purchase, often how a company deals with problems is more important than how reliable a product is, it can certainlly make you lose all faith in a product more than a car doing car breaky downy stuff, or it can reassure you what a great decision you made going for brand x.
Ill leave it to you to decide what frame of mind one might be in after having to harrarss them for a week to get a courtesy car.
ging84 said:
One week and you've made over 40 phone calls
that's pretty much harassment
Of course no one has returned you calls, you've called them every working hour for a week
Not quite, your presuming I've been calling 1 organisation constantly - there are 3 parties involved and LOTS of too'ing and fro'ing. that's pretty much harassment
Of course no one has returned you calls, you've called them every working hour for a week
Anyway, voicemail received yesterday from Fiat UK advising that they are awaiting a new part for the car and that the car might even be ready by COP today.
For what it's worth, the finance company have agreed that rejection is possible given the issues we've experienced but obviously not in their interest for me to do that. They are applying pressure to Fiat UK also now, which seems to have moved things along.
In other news, the missus just set off for work in the courtesy car...and the damn thing wouldn't start. Grrreat!!
TooMany2cvs said:
hairyben said:
Ill leave it to you to decide what frame of mind one might be in after having to harrarss them for a week to get a courtesy car.
Sounds like the expectation was that the car wouldn't be in for anything LIKE as long as it has been, but the job has escalated.All i can say is i wish you well with getting a resolution to the problem , be it resolved via repair or refund or a new car. Its a pain in the arse and especially when you have laid out good money in good faith on the purchase. to be honest i had a punto and hated it after a few weeks, the power steering would often cut out only resetting after turning the key, and always electrical probs due to crap wiring. also i dont know if they changed design but when or if the wipers go, they will keep going on the passenger side as the mech is designed and not changed from left hand drive. never will i have a fiat again
.
.
Stupeo said:
For what it's worth, the finance company have agreed that rejection is possible given the issues we've experienced but obviously not in their interest for me to do that. They are applying pressure to Fiat UK also now, which seems to have moved things along.
!
Of course they have agreed. Anything is possible. And no, they arent applying pressure to anyone. This i can promise you.!
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff