Vodafone issue

[Steviesam]

Hi All

I looked into cancelling my 2 Vodafone contracts, have had them for years.

I have had new handsets of course as time went on.

Vodafone say that I can cancel when I reach my "Agreement end date" as listed in the "My vodafone" section. Both numbers say 02 Feb 2016.

Just asked about cancelling, but they say no, due to upgrades, its next year.

My point is that based on the information placed on their pages, and therefore meeting their criteria in the Ts & Cs regarding being able to cancel on the "Agreement end date" as listed in the "My vodafone" section, I think they should cancel.

They say they will now amend the "Agreement end date" to the correct one.

Any advice?

[TooMany2cvs]

When did you last upgrade, and how long was the new contract you signed as part of that upgrade?

[Steviesam]

I honestly cant remember, but less than 12 months ago. so what they are saying is probably right.

I was wondering about the legal side of enforcing that, with Agreement end date being clear on the page.

[Tony1963]

Vodafone are terrible, I detest them with a vengeance.

However, the web page might contain a mistake and that's that. They're in the right.

[fatboy b]

Tony1963 said:

Vodafone are terrible, I detest them with a vengeance.

However, the web page might contain a mistake and that's that. They're in the right.

This ^^^^^

I've just managed to resolve an issue I had with them.

Beginning of July we went to the States on holiday for two weeks. On the first night while using my data alowance I was getting bombarded with texts to say I was near, then over my allowance. Confused, I called customer services to sort, to find out I wasn't on the tarriff I thought I was. No problem, the operative put me on the correct one for £5/day to access my UK allowance, and told to ignore any further texts about allowance.

Next day phone no worky on data. 5 calls to vodafone to sort. Next day phone now worky, so continued with data usage. On my return, I got texts from vodafone collections to give them a call about high usage. Turns out I now had a bill for £343 which they promptly took from my account. They saw their error, and then put me on the correct tariff again, but this time for real and said they'd sort the refund. 8 phone calls later due to customer services refuting the story, and then the back office doing the same. I had to write to the directors office in the end to ask them to get involved and sort out the fkwittery going on.

I eventually received a refund for £250, but I will be looking elsewhere.

They appear to be many companies within one that don't like talking to each other. A bunch of self righteous aholes!

[krisdelta]

Worth a letter / email, although they are probably in the right. Vodafone are a useless, fragmented and shoddy company. I have managed corporate accounts with them in two of my jobs. Any issues have been a nightmare to correct for billing / handsets. They once took out our BES for over 24 hours with a manual error and tried to cover up the cause. Imbeciles.

[williaa68]

i too have had issues with vodafone - too many to list here. The CEO's email is [e-mail]. You don't actually reach him but you do reach a better class of more competent complaints handlers who seem more interested in resolving things rather than just blaming the last guy you spoke to. Good luck....

[blaineuk]

Far and away the worst company I have ever delt with, to the point I paid £180 to get out of my contract with them, that still involved many calls some lasting 2 hours, never will I deal with them again.

[Tinkshusband]

funny story about vodafone. they opened up a store in a town near me, but failed to check if they got a signal there. ( they didnt) so they were selling people contracts and phones that they couldnt activate in store. needless to say the shop closed down very quickly. but that level of incompetence is hard to comprehend.

[Mutley]

OP, when you upgraded, was there any time left on the previous contract (ie you upgraded 10 months into a 12 month contract) And residual time gets carried over, so your next 12 month contract is really 14 etc.

[Dodsy]

Tinkshusband said:

funny story about vodafone. they opened up a store in a town near me, but failed to check if they got a signal there. ( they didnt) so they were selling people contracts and phones that they couldnt activate in store. needless to say the shop closed down very quickly. but that level of incompetence is hard to comprehend.

That doesnt sound right, they would just whack a pico cell into the shop then be able to show that you could get full vodafone service. There is virtually no vodafone service where I live but my company mobile strangely gets full service near the local vodafone shop....

[Tinkshusband]

Dodsy said:

That doesnt sound right, they would just whack a pico cell into the shop then be able to show that you could get full vodafone service. There is virtually no vodafone service where I live but my company mobile strangely gets full service near the local vodafone shop....

thats what they told me in a couple of the local shops next to it anyhow. it shows as full 4g coverage on the Vodafone map( which is rubbish, signal is useless there) , wierdly, so I wonder if corperate told them they didnt need a picocell? who knows. definately saw them doing the signal dance outside the store at least once though. could be something to with the roof of the place or something.

[wiliferus]

Nothing useful to add other than I'd rather st in my hands and clap than have another Voda contract. After 7 years made the leap to O2, and its night and day both in terms of signal, call quality, and customer service.

[Rude-boy]

What i have found odd is that in 12+ years i have only ever once had one issue with Voda and that was sorted in minutes.

My fiancee on the other hand - with Voda for about 10 years has had no end of st dealing with them since she started working with NHS about 3 years ago and took advantage of their discount. Utter fkwittery of the highest order and they seem incapable of getting it right. Once you go into one of their shops though it all seems to be resolved in a few minutes.