Paid Insurance excess on courtesy car - Work not carried out

[Mike_Mac]

TwigtheWonderkid said:

That's a very generous outcome. I'm sure if they'd apologised, said the smart repair came to £125 and offered to refund you the £375 you were entitled to, you'd have accepted.

So good for you.

I think that offer would be the bare minimum that would have been acceptable, but due to the time involved and how it could potentially look, I was expecting the full amount. Full amount plus service is beyond that, so yes, that's more than I expected and entirely fair.