Rejecting a car
Discussion
Tony1963 said:
OP,
?
I know nothing about Fiat 500s, but almost all car sellers are the same. Liars, cheats and thieves. The good ones are bloody good.
.
Complete nonsense and something you will find less and less with online reviews these days. ?
I know nothing about Fiat 500s, but almost all car sellers are the same. Liars, cheats and thieves. The good ones are bloody good.
.
I imagine the crooks and Cowboys will find it far harder to make a living from selling cars at present and this will only get worse.
andymc said:
a 58 plate fiat 500 for less than a grand? utter b
ks
Given the lowest autotrader cars are retailing from traders at about £2700:kshttp://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
Vaud said:
andymc said:
a 58 plate fiat 500 for less than a grand? utter bks
Given the lowest autotrader cars are retailing from traders at about £2700:kshttp://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
Vaud said:
andymc said:
a 58 plate fiat 500 for less than a grand? utter bks
Given the lowest autotrader cars are retailing from traders at about £2700:kshttp://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
Vaud said:
andymc said:
a 58 plate fiat 500 for less than a grand? utter bks
Given the lowest autotrader cars are retailing from traders at about £2700:kshttp://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
pits said:
Long story short, bought a 58 plate Fiat 500 for the misses (she wanted it) 5 months ago, on test drive there was a few things wrong with it that I highlighted, they would take care of it.
Knock from the rear end
New MOT
Service
New exhaust.
I never get this sort of thing. If it has these faults, why buy it? Why not wait for them to be fixed, then buy it, or just go get another one? Knock from the rear end
New MOT
Service
New exhaust.
Conditional contracts on things like second hand cars, is surely asking for trouble?
Also, how much faith should you have in this dealer...? If it si truly an approved used car, how the hell are you taking a test drive in with when it has some suspension know, needs a new exhaust and a service? Let alone the other things you didn't spot.
OP I hope you get it sorted and you should as the law sides with you, but for your own sanity, only buy a car that you cannot see anything wrong with is my advice....on the basis that there will be things you wont have spotted that will need sorting!
Vaud said:
Given the lowest autotrader cars are retailing from traders at about £2700:
http://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
Where do you come up with a low figure like that just miles away from reality.http://www.autotrader.co.uk/classified/advert/2016...
It's not impossible to think that they have moved them at £1200-£1400 pre-prep?
An update to this.
They were sent a very stern email last week as they have been dragging their heels and not wanting to play ball, had fk all contact from them, told me it's their right to repair it all the time and I won't really be allowed rejection.
I sent this last week
"
Hi xxx
Thanks for the e-mail this morning.
We have struggled without a car for the past few weeks and we have had to make alternative arrangements, this has had a negative impact on our lives and please bear in mind we have not made any claim for this so far, as we would like to sort this out quickly and amicably.
I feel you have failed to make sufficient contact with me during this time despite my many attempts at a reasonable discussion. Your customer service is lacking which as a result, and that which you are aware, we formally rejected the vehicle on 12-08-16 with Clayton.
I now demand a full refund of the deposit paid in the sum of £3000, refund of two finance payments, for the 2 months we have paid for the car and not had use, this would be the initial three and a half weeks the car was originally in for repair work at time of purchase, and the 3 weeks the car has now been with yourself and the return in value of warranty and service pack. Please note upon formal rejection of the vehicle we are legally entitled to this sum. My calculation renders the sum due at xxx
I have taken legal advice on my position and should you choose to ignore this letter before action or fail to refund the money within the next 7 days I will issue proceedings against you without further notice."
And got reply back this morning
"
Good morning.
I have the final settlement figure from the finance company.
Due to the circumstances surrounding the vehicle we will purchase the vehicle back from xxxx and refund her the Deposit of £3,000.00 and the two £98.88 payments made.
This will mean that we will need to complete a Vehicle Purchase form stating that we have purchased the vehicle from xxx; which she will have to sign. We will also need to complete the relevant parts of the V5 and forward to the DVLA which can be done when signing the purchase invoice.
When would be a convenient time For xxx to complete this?"
She has been down today and handed it all back, finance company got paid off by garage, and a funds transfer was put through.
We bought the car because
Low mileage
FSH
Decent price
She wanted it.
I asked for all faults to be fixed, and they were. We were just not expecting the car tonbe such a huge failure, also found out that it has been hit and not recorded, it's had paint.
Time to put it behind us and move on, now I'm trying to get her to listen to me on what car to buy, but she isn't, but after driving a Cube yesterday, I think I'm in love and she basically needs one.
Thanks to all the helpful replies though, really appreciate it
They were sent a very stern email last week as they have been dragging their heels and not wanting to play ball, had f
k all contact from them, told me it's their right to repair it all the time and I won't really be allowed rejection.I sent this last week
"
Hi xxx
Thanks for the e-mail this morning.
We have struggled without a car for the past few weeks and we have had to make alternative arrangements, this has had a negative impact on our lives and please bear in mind we have not made any claim for this so far, as we would like to sort this out quickly and amicably.
I feel you have failed to make sufficient contact with me during this time despite my many attempts at a reasonable discussion. Your customer service is lacking which as a result, and that which you are aware, we formally rejected the vehicle on 12-08-16 with Clayton.
I now demand a full refund of the deposit paid in the sum of £3000, refund of two finance payments, for the 2 months we have paid for the car and not had use, this would be the initial three and a half weeks the car was originally in for repair work at time of purchase, and the 3 weeks the car has now been with yourself and the return in value of warranty and service pack. Please note upon formal rejection of the vehicle we are legally entitled to this sum. My calculation renders the sum due at xxx
I have taken legal advice on my position and should you choose to ignore this letter before action or fail to refund the money within the next 7 days I will issue proceedings against you without further notice."
And got reply back this morning
"
Good morning.
I have the final settlement figure from the finance company.
Due to the circumstances surrounding the vehicle we will purchase the vehicle back from xxxx and refund her the Deposit of £3,000.00 and the two £98.88 payments made.
This will mean that we will need to complete a Vehicle Purchase form stating that we have purchased the vehicle from xxx; which she will have to sign. We will also need to complete the relevant parts of the V5 and forward to the DVLA which can be done when signing the purchase invoice.
When would be a convenient time For xxx to complete this?"
She has been down today and handed it all back, finance company got paid off by garage, and a funds transfer was put through.
We bought the car because
Low mileage
FSH
Decent price
She wanted it.
I asked for all faults to be fixed, and they were. We were just not expecting the car tonbe such a huge failure, also found out that it has been hit and not recorded, it's had paint.
Time to put it behind us and move on, now I'm trying to get her to listen to me on what car to buy, but she isn't, but after driving a Cube yesterday, I think I'm in love and she basically needs one.
Thanks to all the helpful replies though, really appreciate it
PurpleMoonlight said:
Please feel free to post a link to the legislation that provides the consumer with the statutory right to reject goods within 6 months of purchase as the OP claims he is intending on doing.
It would appear he didnt to which tells me he was right as car dealers just hate giving money backEdited by PurpleMoonlight on Saturday 27th August 03:51
Bumper, wing, bonnet, door and rear quarter.
So either it had multiple minor crashes or a decent scuff down it.
Either way not my problem, though I feel I should have written in the service book that the car is a lemon.
Half tempted to send someone down to go look at it and see if they fix the faults, doubt they will, probably put it through the auction now as it's going to cost £1000-1800 to fix
So either it had multiple minor crashes or a decent scuff down it.
Either way not my problem, though I feel I should have written in the service book that the car is a lemon.
Half tempted to send someone down to go look at it and see if they fix the faults, doubt they will, probably put it through the auction now as it's going to cost £1000-1800 to fix
pits said:
Bumper, wing, bonnet, door and rear quarter.
So either it had multiple minor crashes or a decent scuff down it.
Either way not my problem, though I feel I should have written in the service book that the car is a lemon.
Half tempted to send someone down to go look at it and see if they fix the faults, doubt they will, probably put it through the auction now as it's going to cost £1000-1800 to fix
they'll retail out of it to avoid losing too muchSo either it had multiple minor crashes or a decent scuff down it.
Either way not my problem, though I feel I should have written in the service book that the car is a lemon.
Half tempted to send someone down to go look at it and see if they fix the faults, doubt they will, probably put it through the auction now as it's going to cost £1000-1800 to fix
pits said:
...told me it's their right to repair it...
It is.You have a right to reject within 30 days of purchase. After that, they have the right to repair. If it can't be repaired within a reasonable time, then you can reject. Faults are presumed to have been present at the time of purchase if they're flagged within six months of purchase.
The condition of the goods have to be commensurate with the age, price relative to other similar goods, apparent condition and the vendor's description. Basically, if you'd had it from new, would the problems be realistic to expect? Wear and tear faults, like many of those you list, are to be expected on an 8yo car.
POORCARDEALER said:
About time the consumer laws were made clear regarding car purchases...
They're very clear. They're exactly the same as for any other goods. The only real difference is that relatively few people buy other consumer durables second-hand for anything like the same amount of money.TooMany2cvs said:
pits said:
...told me it's their right to repair it...
It is.You have a right to reject within 30 days of purchase. After that, they have the right to repair. If it can't be repaired within a reasonable time, then you can reject. Faults are presumed to have been present at the time of purchase if they're flagged within six months of purchase.
The condition of the goods have to be commensurate with the age, price relative to other similar goods, apparent condition and the vendor's description. Basically, if you'd had it from new, would the problems be realistic to expect? Wear and tear faults, like many of those you list, are to be expected on an 8yo car.
POORCARDEALER said:
About time the consumer laws were made clear regarding car purchases...
They're very clear. They're exactly the same as for any other goods. The only real difference is that relatively few people buy other consumer durables second-hand for anything like the same amount of money.They didn't fix the bits that needed to be done before pickup.
Agreed to do it.
The car then failed with more faults after purchase.
It was repaired.
It then failed again.
So whilst it is their right to fix, and I allowed them this, they did fix it....it then failed once more, at which point reject as within first 6 months, deemed at fault at time of purchase. It's why I'm sat here with £3200 back in the bank, as opposed to a broken car outside.
andymc said:
they'll retail out of it to avoid losing too much
Hmm thing is, using thought maths the car is now not a money maker for them.Say they bought it at
£1000
I'd add prep, but they clearly didn't prep it.
£1250 worth of repairs
£100 on three and a bit tanks of fuel (two in Fiat, one and a half i n courtesy car, they mucked us around so I refused to fill it back up with fuel)
£1350
£3200 to buy car back
£1800 to fix car
Which works out at, let's call it £7000, as it's quibbling over a few hundred, then I don't know what they had to do on the finance side of things, but there would have been £2300 outstanding on my it.
Seems like a rather painful and expensive mistake for them, could have been avoided if they actually prepped it and looked at it.
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