threatened with court action over wrongly measured parcel?
Discussion
Nickyboy said:
How does the driver check it exactly? Carry around a set of scales? Tape measure? How does the driver know what dimensions the shipper has enter on their computer? The whole industry is worked around the shippers putting the correct details on their shipments, if they don't, the machines i explained earlier adjusts the billing so they are charged the correct amount. It also credits them back if their packages are underweight, it's not just about making extra revenue.
...It also credits them back if their packages are underweight, it's not just about making extra revenue. Yep. You are spot on there. The internet is awash with people complimenting couriers on there refund policies...
haha
I didn't say it was, that's just what happens. 
Nickyboy said:
The UPS label would look like this:
Did you drop it off at an Access Point or did the driver collect it? If it was collected from you then the driver should have refused it for not having the shipping label, if you dropped it at an Access point then we have to collect it and sort the problem out once it gets to the depot, it might involve putting our own shipping label on it or if it has a return address, returning it to the sender. If we put our own label on it then it wouldn't bill Interparcel for excess size as there would be no link to the parcel being shipped through them without the barcoded label. This is probably a manual entry to them for it having no shipping label, we may charge them a few quid for doing it but defo not £60. It sounds weird that they're claiming it was over size but you said you sent it without a shipping label so there is no way the two can be linked. Sounds like Interparcel are trying it on with regards to it being oversized while they've likely been charged a few quid for UPS having to label it and ship it onwards
Yes that's what the label 'should' have looked like,and they alyways do,however,despite opening up the shipping label on my laptop several times fir whatever reasin,it just came up with his address,no barcide.Did you drop it off at an Access Point or did the driver collect it? If it was collected from you then the driver should have refused it for not having the shipping label, if you dropped it at an Access point then we have to collect it and sort the problem out once it gets to the depot, it might involve putting our own shipping label on it or if it has a return address, returning it to the sender. If we put our own label on it then it wouldn't bill Interparcel for excess size as there would be no link to the parcel being shipped through them without the barcoded label. This is probably a manual entry to them for it having no shipping label, we may charge them a few quid for doing it but defo not £60. It sounds weird that they're claiming it was over size but you said you sent it without a shipping label so there is no way the two can be linked. Sounds like Interparcel are trying it on with regards to it being oversized while they've likely been charged a few quid for UPS having to label it and ship it onwards
Yoy're correct about the courier,they 'shouldn't have taken it,or made me aware of the issue.
I completely agree with your last point also,i think they're just trying to recover costs given to them by UPS.
robbocop33 said:
Yes that's what the label 'should' have looked like,and they alyways do,however,despite opening up the shipping label on my laptop several times fir whatever reasin,it just came up with his address,no barcide.
Yoy're correct about the courier,they 'shouldn't have taken it,or made me aware of the issue.
I completely agree with your last point also,i think they're just trying to recover costs given to them by UPS.
It's a common fault with the Interparcel system, i often arrive to collect a package but the customer has the address but not the shipping label, as you're obviously aware they normally all come through together. As long as i can see the label on the customers computer i can write the tracking number on the parcel and at least get a barcode printed for it so it can be shipped, obv if it never came through from Interparcel that can't be done so it shouldn't be collected.Yoy're correct about the courier,they 'shouldn't have taken it,or made me aware of the issue.
I completely agree with your last point also,i think they're just trying to recover costs given to them by UPS.
Have Interparcel said anything regarding the actual size etc that was billed?
Nickyboy said:
It's a common fault with the Interparcel system, i often arrive to collect a package but the customer has the address but not the shipping label, as you're obviously aware they normally all come through together. As long as i can see the label on the customers computer i can write the tracking number on the parcel and at least get a barcode printed for it so it can be shipped, obv if it never came through from Interparcel that can't be done so it shouldn't be collected.
Have Interparcel said anything regarding the actual size etc that was billed?
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!Have Interparcel said anything regarding the actual size etc that was billed?
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
robbocop33 said:
Nickyboy said:
It's a common fault with the Interparcel system, i often arrive to collect a package but the customer has the address but not the shipping label, as you're obviously aware they normally all come through together. As long as i can see the label on the customers computer i can write the tracking number on the parcel and at least get a barcode printed for it so it can be shipped, obv if it never came through from Interparcel that can't be done so it shouldn't be collected.
Have Interparcel said anything regarding the actual size etc that was billed?
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!Have Interparcel said anything regarding the actual size etc that was billed?
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
Did you give the dimensions in inches...?
robbocop33 said:
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
You have the original order though with the price, surely.Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
robbocop33 said:
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
so you are saying that the package that you sent was actually much larger than they are now claiming and charging you extra for?!?!?Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
So what's the actual approximate length/width/height and weight?
It could be that you've been charged for the volumetric weight - there's a minimum figure per cm2 they will tally you up with, so a large parcel may be given a much larger volumetric weight than actual weight.
That volumetric weight's probably pushed them over the discounted banding that Interparcel has with UPS into a band they pay standard expensive rate for, or a fee for exceptions they normally don't carry.
It could be that you've been charged for the volumetric weight - there's a minimum figure per cm2 they will tally you up with, so a large parcel may be given a much larger volumetric weight than actual weight.
That volumetric weight's probably pushed them over the discounted banding that Interparcel has with UPS into a band they pay standard expensive rate for, or a fee for exceptions they normally don't carry.
Edited by JustinP1 on Friday 30th September 10:03
robbocop33 said:
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
Thats the answer then! You put it as 30cm, should have been 30 inches etcBit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
V6Pushfit said:
robbocop33 said:
They've just sent me proof of the measurements they say 'i' gave and they're 'amended' measurements,and i can assure you they are both utterly ridiculous!and are 'not' from the package i sent!
Bit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
Thats the answer then! You put it as 30cm, should have been 30 inches etcBit of a long shot here,but i don't know if anyone hete is familiar with Morris Minor Travellers?My package contained the 'entire' woodwork off one,inside and outside woodwork in broken down,unassembled form.
They said i put down the width and depth as 30cm?They amended this to 46cm??Both are farcical,probably nearer that in inches!
V6Pushfit said:
Thats the answer then! You put it as 30cm, should have been 30 inches etc
There is only the option of putting it in cm on their site. I would personally put it in writing to them that their measurements are way out and nothing like the dimensions you shipped it as. A guy a reguarly collect from often has problems with Interparcel and their "fees" he always disputes them and either gets a lower figure or hears nothing back.
How was it packaged etc?
robbocop33 said:
TooMany2cvs said:
He may well have put "30" in the box, expecting the measurements to be in Dibnah, instead of a more accurate direct equivalent of "76". In which case, they're doing him a huge favour by only calling it 46cm.
You can't put inches in the box,they only work in cm!Did you get any where with this?
I've just been hit with the same thing.
Sent a digital piano and folding stand via interparcel and UPS.
I stated it was 148 x 41 x 36cm
They tell me it was 135 x 127 x 37cm.
They now want £109 from me!!!!!
The original shipment cost £35 including insurance.
I've sent pics of it pre wrapping and links to amazon showing the package size.
We'll see what they say.
Even upping my original measurements to 150x47x37 only adds a couple of quid on - though changing 47 to 49 adds on £27!!
Though there's no way I was that much out on my original measurement!!!
[
|https://thumbsnap.com/ypWpEMpD[/url]
I've just been hit with the same thing.
Sent a digital piano and folding stand via interparcel and UPS.
I stated it was 148 x 41 x 36cm
They tell me it was 135 x 127 x 37cm.
They now want £109 from me!!!!!
The original shipment cost £35 including insurance.
I've sent pics of it pre wrapping and links to amazon showing the package size.
We'll see what they say.
Even upping my original measurements to 150x47x37 only adds a couple of quid on - though changing 47 to 49 adds on £27!!
Though there's no way I was that much out on my original measurement!!!
[
|https://thumbsnap.com/ypWpEMpD[/url]Edited by Fastra on Monday 31st July 18:56
Edited by Fastra on Monday 31st July 19:02
Fastra said:
Did you get any where with this?
I've just been hit with the same thing.
Sent a digital piano and folding stand via interparcel and UPS.
I stated it was 148 x 41 x 36cm
They tell me it was 135 x 127 x 37cm.
They now want £109 from me!!!!!
The original shipment cost £35 including insurance.
I've sent pics of it pre wrapping and links to amazon showing the package size.
We'll see what they say.
[|https://thumbsnap.com/ypWpEMpD[/url]
Clearly and error on their end, otherwise according to those measurements the box would be almost as tall as it is wide...I've just been hit with the same thing.
Sent a digital piano and folding stand via interparcel and UPS.
I stated it was 148 x 41 x 36cm
They tell me it was 135 x 127 x 37cm.
They now want £109 from me!!!!!
The original shipment cost £35 including insurance.
I've sent pics of it pre wrapping and links to amazon showing the package size.
We'll see what they say.
[
|https://thumbsnap.com/ypWpEMpD[/url]Edited by Fastra on Monday 31st July 18:56
Hope so!
That's what I've said to them.
How can the longest measurement they've given be near enough dammit the same size as the unpacked piano itself...
https://uk.yamaha.com/en/products/musical_instrume...
...1326mm.
That's what I've said to them.
How can the longest measurement they've given be near enough dammit the same size as the unpacked piano itself...
https://uk.yamaha.com/en/products/musical_instrume...
...1326mm.
I sent a Grandfather clock case (just the wooden case, not the clock) to Italy by UPS, I gave them exact measurements with the length being (IIRC) 2.4m.
They delivered it and then requested an extra £210 (a supplement of £105 at collection + £105 at delivery) because it was over 2m long, despite having quoted and invoiced for a box 2.4m long.
It took ages to get them to understand, they wanted to see pictures of the package with a tape measure next to it plus the invoice for the custom-made cardboard box, showing dimensions, it was as if they didn't believe it was actually that long?
Once I had proven that it was that long they gave in and credited back the extra.
I've been using UPS for business for a long time, usually with no problems and to be fair they have only messed up twice in 30+ years but both times they made it worse by acting really stupid before backing down. It seems they struggle with anything out of the ordinary?
They delivered it and then requested an extra £210 (a supplement of £105 at collection + £105 at delivery) because it was over 2m long, despite having quoted and invoiced for a box 2.4m long.
It took ages to get them to understand, they wanted to see pictures of the package with a tape measure next to it plus the invoice for the custom-made cardboard box, showing dimensions, it was as if they didn't believe it was actually that long?
Once I had proven that it was that long they gave in and credited back the extra.
I've been using UPS for business for a long time, usually with no problems and to be fair they have only messed up twice in 30+ years but both times they made it worse by acting really stupid before backing down. It seems they struggle with anything out of the ordinary?
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