Goods received in error - obligations?
Discussion
The Surveyor said:
Just out of interest, what is the approx. value of the watch?
If it was £50 - £100 or so, then it's not really worth the company re-stocking it. If it was £500 plus, they seam far to relaxed about getting it back!
Over £650 - I agree, they have been rather tardy in reclaiming itIf it was £50 - £100 or so, then it's not really worth the company re-stocking it. If it was £500 plus, they seam far to relaxed about getting it back!
update - still got the watch, in the un-opened parcel that it was originally delivered in
I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
Nigel_O said:
update - still got the watch, in the un-opened parcel that it was originally delivered in
I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
Is there not a time frame beyond which it becomes your's? You could end up looking after it for them forever.I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
Nigel_O said:
Update
Three weeks after I last emailed the watch company, they've got in touch to ask if they can arrange a collection in mid November...
Three weeks after I last emailed the watch company, they've got in touch to ask if they can arrange a collection in mid November...
Nigel_O said:
update - still got the watch, in the un-opened parcel that it was originally delivered in
In which case, they have exceeded the agreed time frame for making the arrangement (15/11).Nigel_O said:
I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
They may be inadvertently doing you a favour. See belowNigel_O said:
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
You can still do this. Point out their failure as above and give them 14 days or else you will dispose of it.A nice early Christmas present for someone you know...
I had the same with £650 of polished stone, the batch numbers were wrong so was totally a different shade, company sent out replacement on Tail lift truck but driver would not take other crate back.
Sat outside for a month after I chased then up once.
Still no pick up.
Got £510.00 for it on Ebay via a friend collected next day too
Sat outside for a month after I chased then up once.
Still no pick up.
Got £510.00 for it on Ebay via a friend collected next day too
Nigel_O said:
I have to say, I was fairly surprised when they couldn't find it in themselves to offer any discount at all for me to buy the watch. I
I'm aghast; this is why I personally have every invoice that leaves my company come through my office so i can agree it. Getting over payments back is much harder that you'd have ever thought!!!!!!!Disregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
7795 said:
I'm aghast; this is why I personally have every invoice that leaves my company come through my office so i can agree it. Getting over payments back is much harder that you'd have ever thought!!!!!!!
Disregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
Why should the op go the trouble and expense of sending it back?Disregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
7795 said:
I'm aghast; this is why I personally have every invoice that leaves my company come through my office so i can agree it. Getting over payments back is much harder that you'd have ever thought!!!!!!!
Disregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
Whooaaa there buddy - I think you may have misunderstoodDisregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
This boils down to:
- Please don't send me another watch - everything's sorted
- You've sent me another watch anyway. There are costs involved with collection and restocking etc - I'll buy it if you offer a discount as this way we both win. If not could you come and collect it?
amancalledrob said:
7795 said:
I'm aghast; this is why I personally have every invoice that leaves my company come through my office so i can agree it. Getting over payments back is much harder that you'd have ever thought!!!!!!!
Disregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
Whooaaa there buddy - I think you may have misunderstoodDisregarding the watch companies lack of attention to detail, why, in a month of Sundays are you "fairly surprised" that you were not offered a discount for honesty!! A reward for being honest!! This mindset is so far removed of how I think that I find it almost alien.
God forbid us all if this is what the country is turning into. Get on Jeremy Kyle and let the nation decide what to do with this huge issue that you don't have the intellectual ability to deal with yourself; AKA, get off your arse and just send it back to them. If you don't want to do that as it is probably a point of principle, keep it and be sure to say to the recipient of said watch, "here you go I nicked this for you".
This boils down to:
- Please don't send me another watch - everything's sorted
- You've sent me another watch anyway. There are costs involved with collection and restocking etc - I'll buy it if you offer a discount as this way we both win. If not could you come and collect it?
Amazing - absolutely amazing....
Now that the watch company has had the watch back, they've refunded me the money that I didn't pay for the watch that I didn't order....
They seem to be hell bent on giving me a watch and now I've sent it back, they have given me the money instead...
I know the law about retaining money credited in error, so I'll be calling them in the morning, but I wonder how much profit is lost for companies due to admin cock-ups
Now that the watch company has had the watch back, they've refunded me the money that I didn't pay for the watch that I didn't order....
They seem to be hell bent on giving me a watch and now I've sent it back, they have given me the money instead...
I know the law about retaining money credited in error, so I'll be calling them in the morning, but I wonder how much profit is lost for companies due to admin cock-ups
Nigel_O said:
update - still got the watch, in the un-opened parcel that it was originally delivered in
I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
£650 may be the retail price but it probably only cost them £50, and no I'm not joking.I'm really staggered that a company can be so casual with a £650 item, especially as I've alerted them to their error
Beginning to wish I'd said "collect it in XX days or I'll dispose of it as I see fit..."
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