Excessive insurance cancellation fees
Discussion
Simon_m said:
So I have checked their terms of cancellation and the below is all I can find both on their website and in the policy documents.
Cancelling more than 14 days into your policy
- £50
If you cancel more than 14 days into your policy, there is a £50 cancellation fee. We will refund you any outstanding days of cover, less the cancellation fee and the original £50 arrangement fee.
The call handler stated they would waive the £50 cancellation fee as it was they who could not provide cover due to modifications.
So by my reckoning they are within their rights to not refund the £50 arrangement fee and the days I was covered which I have calculated as £46.90. Giving a total of £96.90. It will be interesting to see what the other £148.76 of fees are made up of.
I think you are misunderstanding how the premium is calculated. The annual premium may be x, but it doesn't follow that the daily premium is x/365, nor the monthly premium x/12. Cancelling more than 14 days into your policy
- £50
If you cancel more than 14 days into your policy, there is a £50 cancellation fee. We will refund you any outstanding days of cover, less the cancellation fee and the original £50 arrangement fee.
The call handler stated they would waive the £50 cancellation fee as it was they who could not provide cover due to modifications.
So by my reckoning they are within their rights to not refund the £50 arrangement fee and the days I was covered which I have calculated as £46.90. Giving a total of £96.90. It will be interesting to see what the other £148.76 of fees are made up of.
Vaud said:
Super. But the regulator will want to know that you have exhausted their complaint process first.
Have I not already? I was specifically told complaints are dealt with in a maximum of 48 hours and that I would receive a reply today, I haven't.They have now changed their tune and stated the department dealing with these issues are not customer facing and I will be dealt with when my name is next in line. Time frame unknown
Bit ridiculous... Too honest for your own good in this instance.
You should have just had the tyres fitted and left it. In the event of a claim, and the highly unlikely event of them noticing the tyre size may not be standard for the wheel size or car, then you play dumb, you didn't fit the tyres, they were like that when you bought the car. Your not a tyre fitter or mechanic, how would you know what's right?
You should have just had the tyres fitted and left it. In the event of a claim, and the highly unlikely event of them noticing the tyre size may not be standard for the wheel size or car, then you play dumb, you didn't fit the tyres, they were like that when you bought the car. Your not a tyre fitter or mechanic, how would you know what's right?
benjijames28 said:
Bit ridiculous... Too honest for your own good in this instance.
You should have just had the tyres fitted and left it. In the event of a claim, and the highly unlikely event of them noticing the tyre size may not be standard for the wheel size or car, then you play dumb, you didn't fit the tyres, they were like that when you bought the car. Your not a tyre fitter or mechanic, how would you know what's right?
It's no wonder people don't bother to declare modificationsYou should have just had the tyres fitted and left it. In the event of a claim, and the highly unlikely event of them noticing the tyre size may not be standard for the wheel size or car, then you play dumb, you didn't fit the tyres, they were like that when you bought the car. Your not a tyre fitter or mechanic, how would you know what's right?
I was honest with them because knowingly making a none standard change to the vehicle and not declaring it doesn't sit well with me. Based on this they chose not to insure me. This is not the point of this post though. We can go through how the premium doesn't equate to monthly payments x12 or that monthly payments are for finance not the premium etc.
The facts are I have paid almost half of the premium for 1 months cover due to what I feel are excessive fees. As yet I am still unaware of exactly what the fees are. I have been charged a full years price for breakdown cover but I'm unable to use it. I may or may not get back the extra months paymemt I made.
It's beyond belief these companies feel they can get away with this sort of behaviour. I could possibly take it on the chin if it was some unknown, but these lot are heavily advertised on the comparison sites. Reading the many bad reviews, they all seem to relate to people who have cancelled the policy and been charged extortionate fees to do so.
The facts are I have paid almost half of the premium for 1 months cover due to what I feel are excessive fees. As yet I am still unaware of exactly what the fees are. I have been charged a full years price for breakdown cover but I'm unable to use it. I may or may not get back the extra months paymemt I made.
It's beyond belief these companies feel they can get away with this sort of behaviour. I could possibly take it on the chin if it was some unknown, but these lot are heavily advertised on the comparison sites. Reading the many bad reviews, they all seem to relate to people who have cancelled the policy and been charged extortionate fees to do so.
TTommy said:
Insurance is complete utter BS loophole after loophole w
kfest, much like most of this subforum.
The sooner you realise that, the better.
They will want to rob you in broad daylight no matter what.
Declaring tyres? fk. That.
What an intelligent post. Well done, you have lost the internet kfest, much like most of this subforum.The sooner you realise that, the better.
They will want to rob you in broad daylight no matter what.
Declaring tyres? f
k. That.
I've often wondered about tyres and insurance. One of my previous cars came with a certain set of tyres fitted as standard from the factory - they were pretty st tyres so I took the first opportunity to bin the Pirellis and stuck a fantastic set of Toyos on. Did I declare this as a modification? I did not. My argument is that 70% of drivers fit their cars with the sttest, cheapest tyres they can find, usually mismatched for every wheel. Like fk do they declare that. I see no modification in changing tyres unless you're turning your car into a monster truck. If nobody needs to declare it for the WingWang stSham tyres they're fitting to their Corsas, I'll follow suit in fitting PilotSports to my TVR.
t tyres so I took the first opportunity to bin the Pirellis and stuck a fantastic set of Toyos on. Did I declare this as a modification? I did not. My argument is that 70% of drivers fit their cars with the sttest, cheapest tyres they can find, usually mismatched for every wheel. Like fk do they declare that. I see no modification in changing tyres unless you're turning your car into a monster truck. If nobody needs to declare it for the WingWang stSham tyres they're fitting to their Corsas, I'll follow suit in fitting PilotSports to my TVR.sebhaque said:
I've often wondered about tyres and insurance. One of my previous cars came with a certain set of tyres fitted as standard from the factory - they were pretty st tyres so I took the first opportunity to bin the Pirellis and stuck a fantastic set of Toyos on. Did I declare this as a modification? I did not. My argument is that 70% of drivers fit their cars with the sttest, cheapest tyres they can find, usually mismatched for every wheel. Like fk do they declare that. I see no modification in changing tyres unless you're turning your car into a monster truck. If nobody needs to declare it for the WingWang stSham tyres they're fitting to their Corsas, I'll follow suit in fitting PilotSports to my TVR.
What you are talking about is not the same as the OP. You do not have to notify your insurer if you fit a different make of tyres. The OP is talking about fitting a different size.t tyres so I took the first opportunity to bin the Pirellis and stuck a fantastic set of Toyos on. Did I declare this as a modification? I did not. My argument is that 70% of drivers fit their cars with the sttest, cheapest tyres they can find, usually mismatched for every wheel. Like fk do they declare that. I see no modification in changing tyres unless you're turning your car into a monster truck. If nobody needs to declare it for the WingWang stSham tyres they're fitting to their Corsas, I'll follow suit in fitting PilotSports to my TVR.Devil2575 said:
What you are talking about is not the same as the OP. You do not have to notify your insurer if you fit a different make of tyres. The OP is talking about fitting a different size.
My old MG came into my possession with identical tyres fitted front and rear. The tyres pre-dated the two owners before me. The car was designed with different sized tyres front and back. I am quite happy to believe that both owners didn't bother to declare the alternate front tyre size to the insurers.Simon_m said:
I was honest with them because knowingly making a none standard change to the vehicle and not declaring it doesn't sit well with me. Based on this they chose not to insure me. This is not the point of this post though. We can go through how the premium doesn't equate to monthly payments x12 or that monthly payments are for finance not the premium etc.
The facts are I have paid almost half of the premium for 1 months cover due to what I feel are excessive fees. As yet I am still unaware of exactly what the fees are. I have been charged a full years price for breakdown cover but I'm unable to use it. I may or may not get back the extra months paymemt I made.
It's beyond belief these companies feel they can get away with this sort of behaviour. I could possibly take it on the chin if it was some unknown, but these lot are heavily advertised on the comparison sites. Reading the many bad reviews, they all seem to relate to people who have cancelled the policy and been charged extortionate fees to do so.
You are quite right about the cancellation fees but as others have pointed out, don't mention this sort of thing to the insurance company. If the speed rating, construction and load rating of the tyre is suitable for your car then you're fine, legally, morally and technically. Many cars had different profile tyres fitted depending on specification and marketing so you're not really making a change and most manufacturers would specify a higher profile tyre for winter use anyway so you're not doing anything they wouldn't probably recommend anyway.The facts are I have paid almost half of the premium for 1 months cover due to what I feel are excessive fees. As yet I am still unaware of exactly what the fees are. I have been charged a full years price for breakdown cover but I'm unable to use it. I may or may not get back the extra months paymemt I made.
It's beyond belief these companies feel they can get away with this sort of behaviour. I could possibly take it on the chin if it was some unknown, but these lot are heavily advertised on the comparison sites. Reading the many bad reviews, they all seem to relate to people who have cancelled the policy and been charged extortionate fees to do so.
You might find that some insurers don't like modifiers - regardless of the modifications and you put yourself in the modifiers category.
Devil2575 said:
TTommy said:
Insurance is complete utter BS loophole after loophole wkfest, much like most of this subforum.
The sooner you realise that, the better.
They will want to rob you in broad daylight no matter what.
Declaring tyres? fk. That.
What an intelligent post. Well done, you have lost the internet kfest, much like most of this subforum.The sooner you realise that, the better.
They will want to rob you in broad daylight no matter what.
Declaring tyres? f
k. That.http://www.pistonheads.com/gassing/topic.asp?h=0&a...
After much frustration, today I sent a very simple email as follows, policy details etc removed but you get the gist:
Please provide the following within 2 working days of this email:
1: The total paid by me during the policy.
2: The costs incurred by you to administer the policy
3: A breakdown of the cancellation fees.
Within the hour I had a response saying my complaint had been upheld and I would receive a refund for the breakdown cover and also the extra DD that was taken.
So I'm now nearly £150 better off!
The daily costs were calculated by taking the full amount repayble including the interest charge and dividing by 365
Please provide the following within 2 working days of this email:
1: The total paid by me during the policy.
2: The costs incurred by you to administer the policy
3: A breakdown of the cancellation fees.
Within the hour I had a response saying my complaint had been upheld and I would receive a refund for the breakdown cover and also the extra DD that was taken.
So I'm now nearly £150 better off!
The daily costs were calculated by taking the full amount repayble including the interest charge and dividing by 365
Simon_m said:
Have I not already? I was specifically told complaints are dealt with in a maximum of 48 hours and that I would receive a reply today, I haven't.
They have now changed their tune and stated the department dealing with these issues are not customer facing and I will be dealt with when my name is next in line. Time frame unknown
It has been resolved, but no, not as you outlined it.They have now changed their tune and stated the department dealing with these issues are not customer facing and I will be dealt with when my name is next in line. Time frame unknown
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