Online Returns Business Customer

[Zoon]

We had an order from a business customer.
Two weeks after delivery they contacted us saying they wished to return it.
I asked why and they said they thought it came with something else. (which it didn't and didn't state it did)

They then started quoting getting their legal department involved and that they had 28 days to return something.

The product is as ordered and not faulty.

Can anyone advise if this is correct?

Thanks in advance.

[TooMany2cvs]

Zoon said:

We had an order from a business customer.
Two weeks after delivery they contacted us saying they wished to return it.
I asked why and they said they thought it came with something else. (which it didn't and didn't state it did)

They then started quoting getting their legal department involved and that they had 28 days to return something.

The product is as ordered and not faulty.

Can anyone advise if this is correct?

Thanks in advance.

What did your Ts & Cs of business state, visible to them at the time of ordering?

Saying they'll get their legal department involved is one thing. Actually getting them to do anything other than sabre-rattle is another entirely. How big is the order?

[Zoon]

TooMany2cvs said:

What did your Ts & Cs of business state, visible to them at the time of ordering?

Saying they'll get their legal department involved is one thing. Actually getting them to do anything other than sabre-rattle is another entirely. How big is the order?

That they must notify us of any errors or issues within 7 days in writing.
It's only for £900 but don't really want the hassle of accepting a product back when they have already admitted they made a mistake.

[randlemarcus]

Zoon said:

That they must notify us of any errors or issues within 7 days in writing.
It's only for £900 but don't really want the hassle of accepting a product back when they have already admitted they made a mistake.

Remind them of that, then advise them of the restocking fee

[Fastdruid]

Assuming they ordered it remotely rather than picked it up you have 14 days as a consumer under which you can return it without question. I'm not 100% sure though if that also applies to businesses and even with the public there are get outs if the item is "custom".

As per the above though it depends on your T's & C's.

I'd expect non-faulty return of goods between businesses to be at least subject to restocking fee assuming they are in saleable condition.

[Zoon]

Fastdruid said:

Assuming they ordered it remotely rather than picked it up you have 14 days as a consumer under which you can return it without question. I'm not 100% sure though if that also applies to businesses and even with the public there are get outs if the item is "custom".

As per the above though it depends on your T's & C's.

I'd expect non-faulty return of goods between businesses to be at least subject to restocking fee assuming they are in saleable condition.

Consumer Contracts Regulations don't apply to B2B transactions.