Discussion
About 4 years ago i took a report in police ops re similar.
Small company sold via ebay. Customer bought an item of approx £1000 value. It was sent by company
Customer complained it was delivered late, past a cut off and the agreement said £200 reduction in cost.
£200 reduction was agreed between company and customer.
Not long afterwards eby took the money off the company from their account stating the customer claimed non delivery.
This was contested and all details of transaction and contact conversations, emails etc sent.
ebay stated they always sided with the buyer. End of matter.
The details clearly showed deception/fraud etc but ebay didn't want to know.
My advice was to pursue ebay for possible unauthorised withdrawal of account, get details of their fraud investigation efforts(if any).
Get solicitor on board.
Advised also to contact Actionfraud.
I am not aware of how it panned out unfortunately.
It appears that ebay are in the least lazy and not interested in investigating fraud despite clear evidence presented.
They may have "terms and conditions" that give details but I wonder if they are actually legal and applicable, stand up in a court re unreasonable?
The bottom line is to be carefull and keep very good details of products such as serial number/photo/condition etc. Use proof of postage, signed for delivery etc. Make it harder for fraudsters.
Insist on doing transactions by the book re paypal etc not privately arranged, use of disputes system to set up process and documentation trail.
Be suspicious!
Look for delivery address matching buyer address etc.
Small company sold via ebay. Customer bought an item of approx £1000 value. It was sent by company
Customer complained it was delivered late, past a cut off and the agreement said £200 reduction in cost.
£200 reduction was agreed between company and customer.
Not long afterwards eby took the money off the company from their account stating the customer claimed non delivery.
This was contested and all details of transaction and contact conversations, emails etc sent.
ebay stated they always sided with the buyer. End of matter.
The details clearly showed deception/fraud etc but ebay didn't want to know.
My advice was to pursue ebay for possible unauthorised withdrawal of account, get details of their fraud investigation efforts(if any).
Get solicitor on board.
Advised also to contact Actionfraud.
I am not aware of how it panned out unfortunately.
It appears that ebay are in the least lazy and not interested in investigating fraud despite clear evidence presented.
They may have "terms and conditions" that give details but I wonder if they are actually legal and applicable, stand up in a court re unreasonable?
The bottom line is to be carefull and keep very good details of products such as serial number/photo/condition etc. Use proof of postage, signed for delivery etc. Make it harder for fraudsters.
Insist on doing transactions by the book re paypal etc not privately arranged, use of disputes system to set up process and documentation trail.
Be suspicious!
Look for delivery address matching buyer address etc.
not totally off topic, my girlfriend has just got a job with an airline and on the training day they were giving examples of customer service etc. One girl said she used to work in Argos and some shifty looking bloke came to return a 42" tv saying he had opened the box at home and there were just bricks inside. The stores policy was customer is always right blah blah. So had to refund him even though they knew he was talking rollox.
wjwren said:
What is this action for fraud thing anyway? What do they do? Or is it just another way for the police to dish out crime reference numbers without actually having to talk to you?
More or less but they do log every address associated / reported and in future it might be an accessible database to avoid - in this scenario it's the veiled threat of their home address being logged that might help. Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff