Doesn't feel right to me - your thoughts
Discussion
elanfan said:
Bought a tanBris mono bloc tap 2 years ago. Comes with a 5 year parts guarantee one year labour. The tap has developed measles in the finish and the company have sent us a new one. No problem so far. However they won't pay for it to be swapped over. There is going to be a considerable call out and fitting cost for a plumber to put me back in the same position as I was before. The company refuse to consider this as its out side their labour guarantee period this is the bit that doesn't seem right to me. Your thoughts and is there any comeback? Goes and ducks.
Would be crazy to expect them to cover the labour for plumber. You don't have an insurance policy, just a warranty. It's job isn't to put you in the position you were in before it broke, but simply to sort out what had broken - or replace the whole thing like they did.
Crazy what some people think they should be entitled to.
Where does it end? What if you brought a £20 tap, is the company expected to replace it then pay £50 labour as well to have it fitted again?
Madness, and a £20 tap would soon cost £200 to buy if companies had that sort of liability imposed upon them.
Edited by ASONI on Wednesday 26th October 02:40
They are not liable to pay for the fitting. You bought a tap and that's where your contract ends.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
The replacement only lasted 2 months so it had to be dismantled again at his expense.
The third one failed after 6 months so he got a refund. This time he just left it in situ and didn't use it again.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
The replacement only lasted 2 months so it had to be dismantled again at his expense.
The third one failed after 6 months so he got a refund. This time he just left it in situ and didn't use it again.
98elise said:
They are not liable to pay for the fitting. You bought a tap and that's where your contract ends.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
Indeed - why should the dishwasher manufacturer pay for the consequences of that crap design by his kitchen fitter?My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
TooMany2cvs said:
98elise said:
They are not liable to pay for the fitting. You bought a tap and that's where your contract ends.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
Indeed - why should the dishwasher manufacturer pay for the consequences of that crap design by his kitchen fitter?My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
Devil2575 said:
TooMany2cvs said:
98elise said:
They are not liable to pay for the fitting. You bought a tap and that's where your contract ends.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
Indeed - why should the dishwasher manufacturer pay for the consequences of that crap design by his kitchen fitter?My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
ging84 said:
elanfan said:
I understand that may be industry practise but that doesn't make it right. In that example you incur a lot of cost through no fault of your own. Others may disagree but I think you should be able to claim the cost from the manufacturer of the faulty part.
Any of the legal eagles here put a legal perspective to this please?
What you suggest would be crippling for business.Any of the legal eagles here put a legal perspective to this please?
The world is full of parts that cost a few pounds or even pennies, but due where they have been installed to replace would cost hundreds, sometimes thousands as times as much to replace.
How much you think it would cost to buy even the cheapest nut an bolt if the manufacture was responsible the cost of the labour to replace it?
Company: Certainly, sir. Where are you?
Customer: St Kilda.
For the record, warranty for the item with no coverage of consequential losses is standard in the building/construction industry. Otherwise, for example, suppliers would sell concrete at a different price depending on the value of the building being built.
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
SVTRick said:
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
Really? I'd never changed a monobloc before until last month. Changed the turd one in the kitchen that the previous owner presumably fitted some 10yrs ago when they renovated. It took me probably 15 minutes, and a good 5 of that was trying to close the isolating valve on one feed as it was mounted close tot he bottom of the cupboard and I could get the screwdriver flat properly.It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
What is right are the terms you agreed to. One year labour, 5 years parts. very simple I'm afraid.
elanfan said:
I understand that may be industry practise but that doesn't make it right. In that example you incur a lot of cost through no fault of your own. Others may disagree but I think you should be able to claim the cost from the manufacturer of the faulty part.
Any of the legal eagles here put a legal perspective to this please?
Any of the legal eagles here put a legal perspective to this please?
SVTRick said:
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
Isolation valves siezed? What about when the tap was installed? Unlikely there siezed.It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
Unlikely boxed in its a kitchen sink.
Why would you isolate the whole water supply?
Just because it takes you longer than 15 minutes because you have excuse after excuse.....
Source; quallified plumber
Anyway...this thread shouldn't even be here,
OP stop being tight and pay someone to fit it if your not capable....
TooMany2cvs said:
Devil2575 said:
TooMany2cvs said:
98elise said:
They are not liable to pay for the fitting. You bought a tap and that's where your contract ends.
My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
Indeed - why should the dishwasher manufacturer pay for the consequences of that crap design by his kitchen fitter?My brother had a worse scenario. He had a brand new kitchen fitted, and the built in dishwasher failed after a month. Due to a bit of crap design the unit next to it had to come out as well, which meant the work surface had to come off, so half his kitchen was out of action. He had to pay.
SVTRick said:
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
It took me about an hour and it was my first one. Sink in kitchen. Isolating water should be easy, if it isn't then you have bigger issues. It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
Devil2575 said:
SVTRick said:
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
It took me about an hour and it was my first one. Sink in kitchen. Isolating water should be easy, if it isn't then you have bigger issues. It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
The Surveyor said:
Devil2575 said:
SVTRick said:
These people that think its only a 15 min job to swap mono bloc tap make me laugh.
It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
It took me about an hour and it was my first one. Sink in kitchen. Isolating water should be easy, if it isn't then you have bigger issues. It could take 15 min just to isolate the supplies providing the valves are working and not seized.
Then its the hang on a mo before you shut the water off the misses is using the washing machine, having a shower, taking a poo.
The under side of the basin may be boxed in, full of crap and difficult to gain access.
Dust, crap, spiders, not to mention the stink of stale piss.
It takes 15 min to mount a mono bloc onto a basin first time, fit the waste fitting etc.
Let alone one that's been in use for two years.
Think yourself lucky it's only a tap.
I was in screwfix a few weeks ago and there was a plumber in there going mad about a similar thing.
From his loud conversation I learned that he had fitted a full bathroom for a customer, and after a few weeks the coating on the bath had become severely discoloured. The customer wants the bath replaced and screwfix had agreed to swap the bath for a new one, no problem.
But he was going mental about who was going to pay his time to swap the bath over as it was a big job. Tiles, sealant, woodwork etc.
Obviously the customer wasn't going to pay and nether was screwfix.
I was in screwfix a few weeks ago and there was a plumber in there going mad about a similar thing.
From his loud conversation I learned that he had fitted a full bathroom for a customer, and after a few weeks the coating on the bath had become severely discoloured. The customer wants the bath replaced and screwfix had agreed to swap the bath for a new one, no problem.
But he was going mental about who was going to pay his time to swap the bath over as it was a big job. Tiles, sealant, woodwork etc.
Obviously the customer wasn't going to pay and nether was screwfix.
NinjaPower said:
From his loud conversation I learned that he had fitted a full bathroom for a customer, and after a few weeks the coating on the bath had become severely discoloured. The customer wants the bath replaced and screwfix had agreed to swap the bath for a new one, no problem.
But he was going mental about who was going to pay his time to swap the bath over as it was a big job. Tiles, sealant, woodwork etc.
Obviously the customer wasn't going to pay and nether was screwfix.
Wonder who choose and purchased the bath. Had it been the plumber then I would suggest he should do the work, if it was the customer then I suggest the customer should pay for the labour.But he was going mental about who was going to pay his time to swap the bath over as it was a big job. Tiles, sealant, woodwork etc.
Obviously the customer wasn't going to pay and nether was screwfix.
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