Doesn't feel right to me - your thoughts
Discussion
Flame suit on.
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
stitched said:
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Indeed. And, if it doesn't, then you have recourse to the warranty. The terms of which say that after the first year, it's parts-only.If you want a product with a parts-and-labour warranty, then buy one from a manufacturer who offers that.
stitched said:
Flame suit on.
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
Do you mean if you were a shop selling taps or do you mean if you were a plumber selling taps as part of an installation?When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
stitched said:
Flame suit on.
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
OP here. This is roughly where I was coming from but you'll note I said it didn't feel right to me rather my saying it wasn't right full stop.. My tap wasn't a cheapie in fact the replacement is £189. I didn't know what the guarantee terms were until I looked up their website after I'd found the fault - the invoice which I'd luckily kept made no reference to it. When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Should I guarantee an install for a year and find it failed for a defective part which had been correctly installed then where is my fault? The job was done to a professional standard but a part was faulty, where is the blame?
The warranty for parts and labour should cover you for problems relating to the parts and labour seperately, therefore if there is a problem due to poor installation within a period you should suffer no loss.
If a part is deficient within its warranty period you should suffer no loss.
Were you a customer of mine I would fit a different tap in my own time and seek recompense from the manufacturer.
I accept the terms and having been enlightened by the knowledgeable (and chipped at by the haters) appreciate that it would be too costly to offer a full labour warranty for 5 years. They do actually send out a plumber to do the swap for you in the first 12 months I guess not many fail n that period.
TooMany2cvs said:
stitched said:
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Indeed. And, if it doesn't, then you have recourse to the warranty. The terms of which say that after the first year, it's parts-only.If you want a product with a parts-and-labour warranty, then buy one from a manufacturer who offers that.
Someone actually talking sense.
I think that sense was spoken on there first page
If you want a product with a parts-and-labour warranty, then buy one from a manufacturer who offers that.Thank you.
Someone actually talking sense.
Learn2MergeInTurn said:
TooMany2cvs said:
stitched said:
When I purchase something which is guaranteed to last for a period of time I expect it to last for that period.
Indeed. And, if it doesn't, then you have recourse to the warranty. The terms of which say that after the first year, it's parts-only.If you want a product with a parts-and-labour warranty, then buy one from a manufacturer who offers that.
Someone actually talking sense.
I run a building company- I will not under any circumstances fit customers own purchased items.
so muppets that find junk on ebay like kitchens and bathrooms. not a chance. too much hassle.
we buy gear we know to be good from suppliers that we have no supply/return/stocking issues.
I spend a lot of time fully renewing terrible bathrooms and so on, done by a friend/uncle/husband or usually another plumbing firm who thought they knew what they were doing.
so muppets that find junk on ebay like kitchens and bathrooms. not a chance. too much hassle.
we buy gear we know to be good from suppliers that we have no supply/return/stocking issues.
I spend a lot of time fully renewing terrible bathrooms and so on, done by a friend/uncle/husband or usually another plumbing firm who thought they knew what they were doing.
If it helps, OP, be happy with the fact that they sent you a replacement tap and did not ask you to return the original tap first so that they could check whether they were liable.
For comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
For comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
TurricanII said:
If it helps, OP, be happy with the fact that they sent you a replacement tap and did not ask you to return the original tap first so that they could check whether they were liable.
For comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
I'm a field engineer for a large computer manufacturer. The vast majority of our calls are fortunately on company premises. To a man we hate repairs at customers houses. The warranty terms are next working day and we are pretty good at meeting this and repairing the issue first time. However we can easily have six motherboard replacements and around 200 miles travelling to do in a normal working day. This doesn't stop some numpty expecting us to prioritise them as first call then be out and not answering there mobile when we do get there and expecting to have a brand new laptop given to them to replace one that's nearly three years old because it hasn't booted for the first time the previous day. invariably they have filled the bloody thing up with wine when they were pissed or have smashed the screen and want to argue the toss that its not broken. The nicest people become spoiled sFor comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
ts full of a misguided sense of entitlement behind there own front door. Real compensation culture chancers!TooMany2cvs said:
Devil2575 said:
austinsmirk said:
so muppets that find junk on ebay like kitchens and bathrooms. not a chance. too much hassle.
Not really relevant to the OP.My tap wasn't a cheapie in fact the replacement is £189.
Devil2575 said:
If someone pays £189 for a tap and it isn't top quality they need a slap. I paid £50 for mine and it is pretty good IMHO.
People pay £190 for a tap because they think it's pretty. Quality is a LONG way back in the purchasing decision. Most people probably think quality's all identical.TurricanII said:
If it helps, OP, be happy with the fact that they sent you a replacement tap and did not ask you to return the original tap first so that they could check whether they were liable.
For comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
This, end of last year i purchased a replacement exhaust system for my car online.For comparison, if your laptop fails the warranty will likely be a return-to-base affair where you send it away to the manufacturer for a week or two before they fix or replace it (or blame you for the damage).
Start of the year it failed, i had to remove it, send it back and let them examine it before they sent me a new one leaving an unusable car for over a week.
Its just failed again, so have to go through it again.
s
t happens/ things fail, but you cannot expect the manufacturer to cover the consequential losses, otherwise it would end up being a £500 tap! TooMany2cvs said:
Devil2575 said:
If someone pays £189 for a tap and it isn't top quality they need a slap. I paid £50 for mine and it is pretty good IMHO.
People pay £190 for a tap because they think it's pretty. Quality is a LONG way back in the purchasing decision. Most people probably think quality's all identical.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff