Unhappy with work of local garage.

[Figglesworth]

InitialDave said:

It's not about getting a response. It's about showing you tried to communicate/engage them.

Emails have been working, plus I want all communication in writing so I have proof of everything.

[BertBert]

I beg do differ. The OP will need to engage with these people to get somewhere.

InitialDave said:

It's not about getting a response. It's about showing you tried to communicate/engage them.

Excellent and very surprising. What progress?

Figglesworth said:

Emails have been working, plus I want all communication in writing so I have proof of everything.

[InitialDave]

That's good, then.

My comment was based on the principle that even if they ignore you/tell you to do one, you have a record of trying to be reasonable with them, which helps your case if you need to take further action.