Fake goods on ebay
Discussion
Just bought some Ugg boots on ebay, photos looked genuine but they are clearly counterfeit, faked branding, packing the whole nine yards, the seller cant really claim they didnt know its fairly obvious upon inspection.
I paid with paypal so I'm not worried about getting the money back and I've lodged a dispute with Ebay, provided some pics and read their policy etc but as I understand it the seller can ask for the goods back , I have read "on the internet so likely untrue" that you cannot send counterfeit goods via the Royal Mail , does anyone have any experience of this ?
I paid with paypal so I'm not worried about getting the money back and I've lodged a dispute with Ebay, provided some pics and read their policy etc but as I understand it the seller can ask for the goods back , I have read "on the internet so likely untrue" that you cannot send counterfeit goods via the Royal Mail , does anyone have any experience of this ?
Edited by liner33 on Wednesday 30th November 15:58
eBay will ask you to provide them with pictures of items destroyed and refund you in full. The will not ask you to return them for reasons already mentioned. We had the same with a pair of skate shoes for my lad. Price was right for genuine ones and everything looked the real deal from a UK seller. Items turned up blatantly fake and from China 
Just report it to ebay as fake via a dispute and the rest will be dead easy following their instructions.
Just report it to ebay as fake via a dispute and the rest will be dead easy following their instructions.
liner33 said:
I have read "on the internet so likely untrue" that you cannot send counterfeit goods via the Royal Mail , does anyone have any experience of this ?
looks like that's only counterfeit moneyhttps://business.help.royalmail.com/app/answers/de...
Just a word of caution. You do know that there are several genuine, quality manufacturers of Ugg boots don't you? The word is almost generic in Australia for that sort of footwear.
An American company now owns the original trademark (for the US and Europe) and markets UGG'r' (that's meant to be the trademark symbol!). I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive, weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and if your boots are Chinese made they could well be the 'original'!
An American company now owns the original trademark (for the US and Europe) and markets UGG'r' (that's meant to be the trademark symbol!). I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive, weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and if your boots are Chinese made they could well be the 'original'!
Edited by anonymous-user on Wednesday 30th November 17:05
REALIST123 said:
Just a word of caution. You do know that there are several genuine, quality manufacturers of Ugg boots don't you? The word is almost generic in Australia for that sort of footwear.
An American company now owns the original trademark and the Company that markets UGG'r' (that's meant to be the trademark symbol!) I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and F your boots are Chinese made they could well be the 'original'!
Difference is, this isn't Australia. The seller full well knew they were selling them marketed as the UGG boots you get over here, when they weren't. Any variation OGG, UGGO, UG would be fine. But the brand name is UGG. Just like how many supermarkets sell Cola. But that's not COCA Cola.An American company now owns the original trademark and the Company that markets UGG'r' (that's meant to be the trademark symbol!) I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and F your boots are Chinese made they could well be the 'original'!
Happened to me with a Dell laptop charger. Claimed genuine but obvious fake.
Seller refused to refund me until he received the item back. I thought his attitude stunk so I raised a dispute with eBay saying "it's against the law for me to post counterfeit goods so I have already disposed of the illegal charger". Ebay got me a refund almost immediately and banned his auction (unfortunately not any of his other auctions selling the exact same thing, though)
Seller refused to refund me until he received the item back. I thought his attitude stunk so I raised a dispute with eBay saying "it's against the law for me to post counterfeit goods so I have already disposed of the illegal charger". Ebay got me a refund almost immediately and banned his auction (unfortunately not any of his other auctions selling the exact same thing, though)
Jonno02 said:
REALIST123 said:
Just a word of caution. You do know that there are several genuine, quality manufacturers of Ugg boots don't you? The word is almost generic in Australia for that sort of footwear.
An American company now owns the original trademark and the Company that markets UGG'r' (that's meant to be the trademark symbol!) I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and F your boots are Chinese made they could well be the 'original'!
Difference is, this isn't Australia. The seller full well knew they were selling them marketed as the UGG boots you get over here, when they weren't. Any variation OGG, UGGO, UG would be fine. But the brand name is UGG. Just like how many supermarkets sell Cola. But that's not COCA Cola.An American company now owns the original trademark and the Company that markets UGG'r' (that's meant to be the trademark symbol!) I understand most of that 'genuine' product is made in China.
Just because they aren't made by the company that holds the TM may not mean they're not being correctly sold as Ugg boots.
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive weren't necessarily the best quality.
Just a thought; I don't know what you were sold or sent, you may well have been turned over but it might be worth some research and F your boots are Chinese made they could well be the 'original'!
Fair enough; I didn't know that as the OP never mentioned UGG, just Ugg, which is a generic term.
REALIST123 said:
We found out about the situation a year or two ago in Australia, when we discovered that the boots made by the TM holders, whilst certainly being the most expensive, weren't necessarily the best quality.
My wife had a pair of fake UGG's and they were fine, but one day she convinced be to buy her a pair of genuine ones. After shelling out over £100 for what felt like a very cheap pear of boots, I was informed that they needed some special UGG protector before they could be worn outside. This set me back about another £30. The first time my wife wore outside them the back seam split Edited by REALIST123 on Wednesday 30th November 17:05
She got them replaced, but of couse that mean we needed another load of protector before they could venture out. Thay lasted a couple of uses before some dog poo got on one of them. Scrubbing the poo off the boot seemed to take all the finsih off it, so they were binned.
Thats about £160 on a pair of boots that lasted a month. Utter s
t.The only branded boots I own are CAT boots I bought 20 years ago. They are just my garden/snow/mixing concrete boots now, but still going strong.
KungFuPanda said:
How much did you pay? Was it low enough to think that they were fake?
Won't affect your claim for a refund obviously. I was just wondering.
I paid almost £90 enough to think they were genuine imo, it said they were genuine in the advert, apparently wrong size ordered from Australia Won't affect your claim for a refund obviously. I was just wondering.
Seller has offered me a label to send them back but I'm loathed to at the moment until i hear from ebay
There is no doubt they are counterfeit, they arent sheepskin at all but synthetic and come in an UGG box with UGG packaging and even an certificate of authenticity
Unfortunately with photobox down i cant post the pics but it is obvious when you look although they have made a decent effort i really cant see anyone being taken in once they are in your hands
http://www.ugg.com/counterfeit.html
98elise said:
My wife had a pair of fake UGG's and they were fine, but one day she convinced be to buy her a pair of genuine ones. After shelling out over £100 for what felt like a very cheap pear of boots, I was informed that they needed some special UGG protector before they could be worn outside. This set me back about another £30. The first time my wife wore outside them the back seam split
She got them replaced, but of couse that mean we needed another load of protector before they could venture out. Thay lasted a couple of uses before some dog poo got on one of them. Scrubbing the poo off the boot seemed to take all the finsih off it, so they were binned.
Thats about £160 on a pair of boots that lasted a month. Utter st.
The only branded boots I own are CAT boots I bought 20 years ago. They are just my garden/snow/mixing concrete boots now, but still going strong.
Oh dear. That's a sorry state of affairs. Buying expensive boots, only to be told they need a protector on before you can actually use them properly.She got them replaced, but of couse that mean we needed another load of protector before they could venture out. Thay lasted a couple of uses before some dog poo got on one of them. Scrubbing the poo off the boot seemed to take all the finsih off it, so they were binned.
Thats about £160 on a pair of boots that lasted a month. Utter s
t.The only branded boots I own are CAT boots I bought 20 years ago. They are just my garden/snow/mixing concrete boots now, but still going strong.
Some branded products are worth the price, but some simply sell because of the badge on the item.
I guess it's like buying a new car and being told that you must have paint protection on it.
Thought I would update this for future use
Ebay would refund me if I provided a signed affidavit from UGG to state the boots are counterfeit otherwise I am expected to return them to the seller, this is obviously a non starter as I'm not wishing to take the responsibility for shipping them to AUS even if UGG would be willing to provide such documentation, I will however report the seller to Action Fraud http://www.actionfraud.police.uk/
Bit disappointed with Ebay's attitude really, but I will return them to the seller today which is an individual based in Manchester
Have since bought some genuine boots from the high street which I guess I should have done in the first place
Ebay would refund me if I provided a signed affidavit from UGG to state the boots are counterfeit otherwise I am expected to return them to the seller, this is obviously a non starter as I'm not wishing to take the responsibility for shipping them to AUS even if UGG would be willing to provide such documentation, I will however report the seller to Action Fraud http://www.actionfraud.police.uk/
Bit disappointed with Ebay's attitude really, but I will return them to the seller today which is an individual based in Manchester
Have since bought some genuine boots from the high street which I guess I should have done in the first place
Edited by liner33 on Wednesday 14th December 11:41
Helicopter123 said:
My wife and our daughter (age 9) both wear genuine UGG Boots throughout Scottish Winters.
They are indestructable.
We found the opposite.They are indestructable.
Edited by Helicopter123 on Thursday 1st December 18:25
First genuine pair bought split along the seam the first time they were worn. Second pair got some crap on them and trying to clean them wore the finish off. Never buying them again.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff