Talk talk contract

[mickmcpaddy]

Not sure if this should be here or in finance or even homes and garden. I am out of contract with talktalk and have switched to another provider, on the 20th of last month I gave them the 1 months notice to quit which takes it to 20th January, after this date I no longer have a contract with TT.

The TT bills run from 15th to 14th with advance charges so I have already paid up to 14th January and I reckon the final bill should be from 15th Jan to 21st Jan, about £6, but no they sent another full months bill for nearly £30 and on the live chat I've just had with them they insist I have to pay it, their billing system runs from 15th to 14th and I have to wait until 15th Feb for the final bill which will have a credit on and they will refund me by cheque.

I said its not happening and ended the chat, I am right aren't I? they cant possibly demand a payment for the period after the contract has ended can they?

I've had similar in the past, usually with mobile providers, its always perplexes me that they can only manage to end contracts on a certain day of the month yet have no trouble signing you up there and then on any date.

[ED209]

I cancelled my talk talk contract before they even activated my line, their customer service was totally woeful.

[ging84]

you really think it's worth that much stress over paying out £25 and then getting it back a few weeks later.

Would you rather they said you must give a calendar month's notice before the billing period or you will be billed for the the final month in full and get no refund ?
That is standard practice for a lot of contracts.

[stevensdrs]

They took a month from me for 1 day as the billing was 1 day before the 30 days notice period. I did get it back at the end of the following month. It's just the way they work and nothing you can do about it. Won't ever use them again though as they were generally useless.

[rewc]

ging84 said:

you really think it's worth that much stress over paying out £25 and then getting it back a few weeks later.

Would you rather they said you must give a calendar month's notice before the billing period or you will be billed for the the final month in full and get no refund ?
That is standard practice for a lot of contracts.

I cancelled my contract with TT in similar circumstances. They will not automatically refund the £25, it will just be shown as credit on the account even though it is not active. I had to ask for it using chat and it was refunded about 10 days after I did so.

[mickmcpaddy]

stevensdrs said:

They took a month from me for 1 day as the billing was 1 day before the 30 days notice period. I did get it back at the end of the following month. It's just the way they work and nothing you can do about it. Won't ever use them again though as they were generally useless.

Its not the money, its the principle, I just cant see how its possible they can make you pay for the period after the contract has ended just because they have an inflexible billing system.

Maybe if they wanted to do that it might have been a good idea to put it in the contract. Oh and by the way I have already done something about it, I've cancelled the direct debit and paid the £6 on my card. I've also told them this is whats happening via the live chat.

I'm sure though they will try and stick a late payment charge on top but whatever, this is the way it is.

[fatjon]

Pay what you calculate you owe, pay them and tell them to get stuffed. Let them try to sue for the money and go after them if the stain your credit record and tell the world about it. Tell them in no uncertain terms that this is what you intend to do. Ball in their court.

[KevinCamaroSS]

mickmcpaddy said:

Its not the money, its the principle, I just cant see how its possible they can make you pay for the period after the contract has ended just because they have an inflexible billing system.

Maybe if they wanted to do that it might have been a good idea to put it in the contract. Oh and by the way I have already done something about it, I've cancelled the direct debit and paid the £6 on my card. I've also told them this is whats happening via the live chat.

I'm sure though they will try and stick a late payment charge on top but whatever, this is the way it is.

They can do this because this will be detailed in the contract. Have you read the Ts&Cs? What does it say?

[Rick101]

Another reason not to go into a contract with Talk Talk.

[bad company]

fatjon said:

Pay what you calculate you owe, pay them and tell them to get stuffed. Let them try to sue for the money and go after them if the stain your credit record and tell the world about it. Tell them in no uncertain terms that this is what you intend to do. Ball in their court.

This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

They may well have stuff in their terms of business but does not mean that would stand up in a Court.

[fatjon]

bad company said:

fatjon said:

Pay what you calculate you owe, pay them and tell them to get stuffed. Let them try to sue for the money and go after them if the stain your credit record and tell the world about it. Tell them in no uncertain terms that this is what you intend to do. Ball in their court.

This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

They may well have stuff in their terms of business but does not mean that would stand up in a Court.

Quite so. You can put what you like in your terms but "you must pay us for what we didn't supply" is not going to wash with the judge. They will either back down or go quiet.

[KevinCamaroSS]

fatjon said:

bad company said:

fatjon said:

Pay what you calculate you owe, pay them and tell them to get stuffed. Let them try to sue for the money and go after them if the stain your credit record and tell the world about it. Tell them in no uncertain terms that this is what you intend to do. Ball in their court.

This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

They may well have stuff in their terms of business but does not mean that would stand up in a Court.

Quite so. You can put what you like in your terms but "you must pay us for what we didn't supply" is not going to wash with the judge. They will either back down or go quiet.

But they are not doing that, they are giving you back the balance.