Work carried out on car without authorisation
Discussion
If the "work" they have done has completely cured the problem, I would just pay up.
You would have had to get your wallet out sooner or later.
I wouldn't imagine this would be covered by warranty after two years, it could have been rust or brake dust causing the sticking.
Still, no harm seeing if they will (maybe) split the bill by half, if you kick up a fuss....
You would have had to get your wallet out sooner or later.
I wouldn't imagine this would be covered by warranty after two years, it could have been rust or brake dust causing the sticking.
Still, no harm seeing if they will (maybe) split the bill by half, if you kick up a fuss....
Or:
"We have diagnosed why you only had one brake light working. To do this we unclipped the appropriate amount of boot trim to access the light fitting. We removed the bulb from the light fitting and bench tested it. The bulb was proven to have blown. We have refitted the blown bulb to the fitting and reassembled the boot trim. Your car is outside having been washed and vacuumed.
Let us know when you wish to re-book the car in to have the faulty bulb replaced. Cash or card?"
"We have diagnosed why you only had one brake light working. To do this we unclipped the appropriate amount of boot trim to access the light fitting. We removed the bulb from the light fitting and bench tested it. The bulb was proven to have blown. We have refitted the blown bulb to the fitting and reassembled the boot trim. Your car is outside having been washed and vacuumed.
Let us know when you wish to re-book the car in to have the faulty bulb replaced. Cash or card?"
Screams warranty to me. If there is a lack of grease in the sliders (as I have seen and others posted) then this is a manufacturing issue - not a service item and unless it is on the service schedule, which I would put money on it is not, then again it should be done under warranty.
Just because it comes under the title of brakes which can be put down to wear and tear and not covered, the caliper and associated parts are covered under warranty - if it seized solid its not the pads fault is it?
I had a Focus ESP that would put the stability control light on occasionally, the technicians obviously didnt want to waste hours driving round so when it happened on the way to work I drove the 30 miles back to the dealer and had them plug in their diagnosis machine to find the fault. Now, with the thinking that brakes = wear and tear, should I have paid for the brake servo that was needed?
Ask to speak to the service manager and then the dealer principal. If indeed it was the caliper sliders they greased then get your money back - its a factory issue not on a service schedule, especially seeing the age of the car.
Just because it comes under the title of brakes which can be put down to wear and tear and not covered, the caliper and associated parts are covered under warranty - if it seized solid its not the pads fault is it?
I had a Focus ESP that would put the stability control light on occasionally, the technicians obviously didnt want to waste hours driving round so when it happened on the way to work I drove the 30 miles back to the dealer and had them plug in their diagnosis machine to find the fault. Now, with the thinking that brakes = wear and tear, should I have paid for the brake servo that was needed?
Ask to speak to the service manager and then the dealer principal. If indeed it was the caliper sliders they greased then get your money back - its a factory issue not on a service schedule, especially seeing the age of the car.
Pretty crap service with the long wait etc and given how they were struggling to hear the fault I don't think we are fixed until the OP has driven it again.
OP, I'd suggest you insist on a test drive to confirm that the fault is gone before you even discuss charges, no problem if they want to accompany you. If it's not sorted you obviously hand it back to them with some well chosen comments,
If it's fixed then either pay the bill and move on or pull up back at the dealers and refuse to get out of the car. Tell them they are very welcome to send a bill if they feel they can justify it and you will take advice about whether to pay it or not. Point out that you are going home now and it will save them a long walk if they get out rather than going with you
.
You'd be burning your bridges with this dealer but from your comments I'm guessing you won't be going back anyway.
For what it's worth and despite their poor service, you should bare in mind that it's pretty unlikely that the dealer will get paid by the manufacturer for the fault described and they can't just fix stuff for nothing.......
OP, I'd suggest you insist on a test drive to confirm that the fault is gone before you even discuss charges, no problem if they want to accompany you. If it's not sorted you obviously hand it back to them with some well chosen comments,
If it's fixed then either pay the bill and move on or pull up back at the dealers and refuse to get out of the car. Tell them they are very welcome to send a bill if they feel they can justify it and you will take advice about whether to pay it or not. Point out that you are going home now and it will save them a long walk if they get out rather than going with you
.You'd be burning your bridges with this dealer but from your comments I'm guessing you won't be going back anyway.
For what it's worth and despite their poor service, you should bare in mind that it's pretty unlikely that the dealer will get paid by the manufacturer for the fault described and they can't just fix stuff for nothing.......
Had a friend in a similar position Re warranty work with Kia.
1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Complaint to dealership and kia got nowhere, finance company complaint was very different and they got the price of the clutch back for him.
To me they knew he needed the car back and held a gun to his head.
We took one of our civic's in to honda for slipping clutch out of warranty and they paid for half of it due to a common problem!
1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Complaint to dealership and kia got nowhere, finance company complaint was very different and they got the price of the clutch back for him.
To me they knew he needed the car back and held a gun to his head.
We took one of our civic's in to honda for slipping clutch out of warranty and they paid for half of it due to a common problem!
strain said:
Had a friend in a similar position Re warranty work with Kia.
1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Complaint to dealership and kia got nowhere, finance company complaint was very different and they got the price of the clutch back for him.
To me they knew he needed the car back and held a gun to his head.
Aren't there often special warranty terms for driving school cars? Same for cars used as taxis.1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Complaint to dealership and kia got nowhere, finance company complaint was very different and they got the price of the clutch back for him.
To me they knew he needed the car back and held a gun to his head.
strain said:
We took one of our civic's in to honda for slipping clutch out of warranty and they paid for half of it due to a common problem!
Honda used to be very good at that sort of thing - changed the rear discs on a 3 year old Jazz we had as they looked a bit rusty - but they've gone right off in the last few years.
[quote
1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Aren't there often special warranty terms for driving school cars?
[/quote]
I've not heard of any and I don't see why there should be.
Tim
1 year old picanto (driving school car) 18,000 miles clutch goes, into Kia to be diagnosed as incorrectly fitted dual controls (approved installer fitted them at the dealership and the dealership knew it was for driving tuition) Que a £600 bill. Also had an issue with the alternator.
Aren't there often special warranty terms for driving school cars?
[/quote]
I've not heard of any and I don't see why there should be.
Tim
Don't pay, you didn't authorise it.
Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
Foliage said:
Don't pay, you didn't authorise it.
Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
How did they react when you grabbed the keys?Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
james_gt3rs said:
Foliage said:
Don't pay, you didn't authorise it.
Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
How did they react when you grabbed the keys?Ive done it before, taken my keys and walked after works been done that they haven't authorised with me.
In my case car went in for an MOT and the garage decided to give the car a service (it had been serviced a month prior) I say service they dropped the oil, new filter.. and changed the wipers and all indicator bulbs (wrong shade of orange) at a significant cost (£50 a wiper, £20 a bulb) bill came to about £500 when it went in for a £50 mot.
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