Bought concert tickets, company now wanting more money.

[Sheetmaself]

Hello, i bought some concert tickets for £25 per ticket on 10th March and recieved an email confirmation and the money for the tickets left my account.

On the 24th March i recieved an email stating that the price was incorrect and i had three options.
1 full refund
2 give them the difference between what they are stating the tickets should of been £85 minus £15 goodwill gesture.
3 get cheaper tickets but still pay the difference minus again the £15 goodwill gesture.

Personally i would prefer to receive the tickets and not give them anymore of my money which was my intention when i first bought them!

After responding with the above they sent me a copy of their terms and conditions which state

The purchase of tickets on this site is subject to availability and subject to acceptance by The Ticket Factory.

We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.



To my untrained eyes this shows that they accept that they can make errors and have included conditions to protect themselves, however surely the first section suggests that this is only before the company had accepted my purchase. My belief is that them accepting funds and sending me a confirmation email is an acceptance of the order.

Am i right?
Do i have any chance of getting the tickets for the price i paid?

Thanks for taking the time to read, any advice greatly appreciated.

[anonymous-user]

Pretty standard terms and not at all unusual in many industries.

[Cerbhd]

I'm not an expert but I assume if that is on their t's&c's you might not have a case.
It sounds a bit like putting 'e&oe' on a quote or invoice to cover yourself.
As I said though I'm not an expert and I guess it depends on how much you want the tickets.

[smn159]

If you've paid for the tickets at the advertised price this would suggest that you have a contract

https://www.citizensadvice.org.uk/consumer/somethi...

So might be worth a trip to the citizens advice?

"If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed."

Caveat - I'm not a lawyer so this interpretation may well be bks.

[Red Devil]

The Ticket Factory web site has a link to their T&Cs at the bottom of the page. My guess is that, like many people who buy stuff online, the OP failed to read them before forming the contract.

[bugmenot]

Sheetmaself said:

Do i have any chance of getting the tickets for the price i paid?

IMO, no.

They have given you 3 reasonable options though.

[Sheetmaself]

Red Devil said:

The Ticket Factory web site has a link to their T&Cs at the bottom of the page. My guess is that, like many people who buy stuff online, the OP failed to read them before forming the contract.

Yep your right didnt read them, they have quoted them to me though and to my completely untrained eye they appear to back up my case. They are posted in the first post and seem to state that once i enter into contract with them they can still amend terms as they have not yet entered into a contract with me and therefore should a mistake on their part have been made they can introduce ways to rectify this mistake. Im questioning the fact however that at what point have they entered into the contract? Surely acceptance of the money and sending confirmation emails stating that my order has been confirmed means they too have entered into this contract after their oppurtunity to ensure all is okay?

[FiF]

Out of interest what is the face value of the tickets vs the price you paid and the price they now request?

[HTP99]

smn159 said:

If you've paid for the tickets at the advertised price this would suggest that you have a contract

https://www.citizensadvice.org.uk/consumer/somethi...

So might be worth a trip to the citizens advice?

"If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed."

Caveat - I'm not a lawyer so this interpretation may well be bks.

Remember the occasional thing in the press when there is a pricing mistake on something of high value from a well known online website, for example Tesco direct are advertising £300 ipads for a tenner so people get on the website and order 20, the company take their money and then there is the usual outcry of "well they are advertised at that price so they have to legally sell them for that amount, I know my rights innit!"

A company can take payment, however until that item has been despatched the contract hasn't been completed and until the item has been despatched the purchaser has no rights to purchase at the advertised price, the contract can be cancelled, this is because innocent mistakes in pricing can be made and you will be entitled to a full no quibble refund of what you have already paid if you don't want to pay the correct price.

[sim72]

FiF said:

Out of interest what is the face value of the tickets vs the price you paid and the price they now request?

Mentioned in the OP. £25 per ticket paid, should have been £85. A big enough difference IMO that the purchaser wuld have known that they were probably wrong.

[FiF]

sim72 said:

FiF said:

Out of interest what is the face value of the tickets vs the price you paid and the price they now request?

Mentioned in the OP. £25 per ticket paid, should have been £85. A big enough difference IMO that the purchaser wuld have known that they were probably wrong.

Not quite the same is it? Plenty of ticket sites charge more than the face value. Maybe the site mentioned isn't one of them, imo it was a reasonable question.

Otherwise why the Competition and Markets Authority review?

https://www.theguardian.com/money/2016/may/21/tick...

[KungFuPanda]

OP probably saw the cheap price, knew they were undervalued, bought a load hoping to make a quick buck and his master plan has been foiled.

[blueg33]

I wonder how often the ticket company realises it charged too much by mistake and has to refund buyers........

I think this one hinges on whether the terms and conditions form part of the contract

[Sheetmaself]

KungFuPanda said:

OP probably saw the cheap price, knew they were undervalued, bought a load hoping to make a quick buck and his master plan has been foiled.

The OP has actually never done this in his life and detests those that do, ive had concerts i cant go to after buying tickets and have always found a mate to give, not sell, the tickets to, and have had mates do the same for me.

When i bought the tickets (2 one for me one for my wife) there were options for tickets at £85/65/45/25, i clicked on best available as it was a few days after the release of tickets and the system gave me 2 £25 tickets, if im honest i was surprised that they were reasonably close to the stage (3 blocks away but upper tier) and not right at the back but who can honestly say in that situation they would of searched again to get worse seats?

[Sheetmaself]

I guess ill reply asking for the original price to stick otherwise i will probably get the refund.

[BertBert]

Not sure if anyone has tried to answer your question OP, but just on reading their terms I don't think your interpretation is correct.

However I don't know with regard to statute whether they are obliged to sell you those tickets at £25, but i doubt it.

In reality as they have the tickets, you only have the choices they've set out for you.

Bert

[megaphone]

OP have you checked if there is a scam going on? Has this happened to others on this particular site? Company sucks in people with low priced tickets, then demands more money down the line? Desperate fans have to fork out more to see their favourite boy band?

[Sheetmaself]

Thanks for the responses, well most of them, i have done a google search and couldnt find anything about others recieving the same email. Its only me that wants to go so £50 was a reasonable price £160 less so. Yes i could go with someone else but will only just be back from a three week business trip so would prefer not to spend further time away from the wife.

Have sent them an email asking if anything better can be done and asking for clarification on the terms and conditions and will see what comes back.

apologies' if My, grammar is still Wrong? i hope, it doe'snt affect you too much?

[surveyor_101]

Sheetmaself said:

Thanks for the responses, well most of them, i have done a google search and couldnt find anything about others recieving the same email. Its only me that wants to go so £50 was a reasonable price £160 less so. Yes i could go with someone else but will only just be back from a three week business trip so would prefer not to spend further time away from the wife.

Have sent them an email asking if anything better can be done and asking for clarification on the terms and conditions and will see what comes back.

Fair enough to challenge their t&cs but they have offered 3 options.

See what they say thats what I would do and read the conditions.

If they have a twitter or social media presence make comments about the case, I find this tends to help them in being more amiable with you.

[dukeboy749r]

Jazoli said:

Why is pistonheads full of dicks like you these days? I mean really, do you just sit there looking for the odd mistake so you can make yourself feel superior by pointing out someone else's mistake? I bet you are great fun at parties you cocksocket.

Sorry for the thread hijack OP - but this made my day.

As the OP also stated - there appeared to be a range of tickets on sale (decreasing or increasing value of said seats), so how should the OP 'know' that the tickets they had purchased were incorrect?

At many a local theatre Panto tickets go for a quite wide price spread which fluctuates as demand increases/gets nearer to the dates in question, but is also populated with quite a few 'deals'.

If it were a reasonable company, they'd also be willing to suck up the occasional mistake. Sadly customer service is often lacking these days