Major fault- Dealer saying write off
Discussion
defblade said:
If you buy a Meaco, just make sure you keep all the packaging. They are apparently funny about warranty claims if you don't (tho ours is fine after a year or so, so far... touch wood).
They charge you a tenner to get all the correct packaging to send it back under warranty, then replace the whole unit with a new one claiming it was damaged in their care.... I asked for my £10 back
Brilliant dehumidifiers and great customer service
mercedeslimos said:
irc said:
arguti said:
This is good advice - a decent desiccant dehumidifier will pull out at least 5-8 litres out overnight. Well worth the £200 or so investment - you can then use it for drying laundry overnight indoors !
Please note: You wife will initially laugh at you and then thank you later!
As above. Good advice. Note - has to be the dessicant type as they work a low temps I bought this one for shed and attic use in Oct. Works well.Please note: You wife will initially laugh at you and then thank you later!
https://www.amazon.co.uk/gp/aw/d/B077T6TL3V/
freedman said:
georgeyboy12345 said:
I’d be looking to get shot of this car if I were in that position. Part ex it for something else.
Have you done a VCheck on this car? Are there any salvage records on it?
Car is clean from that POV, nothing recordedHave you done a VCheck on this car? Are there any salvage records on it?
He is planning to change it as soon as he can
I'd be "annoyed" if I brought this off the OP privately and later discovered the cars history. Such is life I suppose?
johnboy1975 said:
freedman said:
georgeyboy12345 said:
I’d be looking to get shot of this car if I were in that position. Part ex it for something else.
Have you done a VCheck on this car? Are there any salvage records on it?
Car is clean from that POV, nothing recordedHave you done a VCheck on this car? Are there any salvage records on it?
He is planning to change it as soon as he can
I'd be "annoyed" if I brought this off the OP privately and later discovered the cars history. Such is life I suppose?
freedman said:
Ok, latest update, and closure, in the main
Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
What a shambles, making you pay even a penny. Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
I've had similar issues fixing a kia with a Local dealership, I ended up getting a 30% offer from Kia UK which again was a psstake but in the end the local dealer seemed to admit it was a warranty issue, all very strange but my advice is don't pay a penny and hold your guns.
freedman said:
NRG1976 said:
I don’t think I would ever sell a “problem” car to anyone other than a trade-in to a major dealer network. I suspect (hope) the OP would be similar in that regard.
Indeed, it will be px'd somewhere, not sold privately119 said:
Which is why you now have someone else's problem.
But what's the answer then?I would (maybe naively) have expected that buying from a dealer would give both comeback and warranty to fix this sort of s
t at the trade's expense (or ideally the warranty insurer's), as they have far deeper pockets than your typical punter.To update further on this
Car had dried out and was fine for a few weeks, then one day after some hard overnight rain, the same problem returned, with the rear footwell being soaked.
He dried it out himself this time, and it has not returned
In the mean time, the finance company sent an engineer to inspect the car properly.
Report concludes that whilst it was not possible to determine exactly where the water was coming from, it is clear that the fault was existing at the time of purchase
The finance company have offered some compensation and booked the car into the dealers to inspect it again to try and resolve. They say if this fails then the car can be rejected
I’m thinking it should go back immediately as the engineer has reported it was an existing fault (even though no one appears to know what the actual fault is!!
Dealer said they’ll have a look but they can’t do more than they did before, so I doubt the problem will be fixed anyway
Car had dried out and was fine for a few weeks, then one day after some hard overnight rain, the same problem returned, with the rear footwell being soaked.
He dried it out himself this time, and it has not returned
In the mean time, the finance company sent an engineer to inspect the car properly.
Report concludes that whilst it was not possible to determine exactly where the water was coming from, it is clear that the fault was existing at the time of purchase
The finance company have offered some compensation and booked the car into the dealers to inspect it again to try and resolve. They say if this fails then the car can be rejected
I’m thinking it should go back immediately as the engineer has reported it was an existing fault (even though no one appears to know what the actual fault is!!
Dealer said they’ll have a look but they can’t do more than they did before, so I doubt the problem will be fixed anyway
NRG1976 said:
I bet a local Indy could find the issue quickly, most stuff like this are known faults.
Google seems to be pointing at sunroof sealshttps://www.google.com/search?q=v90+water+ingress&...
But this car had water in the rear lights (implying driving through water? Unsure how else this could have been caused)
johnboy1975 said:
Google seems to be pointing at sunroof seals
https://www.google.com/search?q=v90+water+ingress&...
But this car had water in the rear lights (implying driving through water? Unsure how else this could have been caused)
https://www.google.com/search?q=v90+water+ingress&...
But this car had water in the rear lights (implying driving through water? Unsure how else this could have been caused)
freedman said:
fourstardan said:
Just a thought, have you got a sunroof OP? On VWs the drains get bunged. The original owner might have had this happen.
No sunroofGasEngineer said:
johnboy1975 said:
Google seems to be pointing at sunroof seals
https://www.google.com/search?q=v90+water+ingress&...
But this car had water in the rear lights (implying driving through water? Unsure how else this could have been caused)
https://www.google.com/search?q=v90+water+ingress&...
But this car had water in the rear lights (implying driving through water? Unsure how else this could have been caused)
freedman said:
fourstardan said:
Just a thought, have you got a sunroof OP? On VWs the drains get bunged. The original owner might have had this happen.
No sunroofSomething isn't right though (obviously) and - if the "approved used" tag means anything, they should be bending over backwards to sort it IMO. The latest episode definitely points to a (reoccurring) leak rather than a one off driving through a flood though prior to ownership - as I'd initially thought. (I've read the whole thread, but it's been a while
)Can't they run a hose on the car or something to simulate rain? "Must be" the rear windows (??)
I had a similar sort of problem to this with an Audi A8. The battery and a number of ECUs are in the offside corner of the boot, and I found that the ECUs, whihc are under the battery, were sitting in several inches of water. I could never work out where the water was getting in, but did discover it was a common fault with D3 A8s.
It might be worth asking non-franchise Volvo garages, or on the Volvo forums, if anyone has come across this problem.
Good luck solving it, if you do decide to keep the car.
It might be worth asking non-franchise Volvo garages, or on the Volvo forums, if anyone has come across this problem.
Good luck solving it, if you do decide to keep the car.
Latest update
Volvo had the car back for almost two weeks
Unable to replicate the fault, so currently have no idea how or why water has been getting in
As far as I was aware this should now be grounds to confirm rejection
Finance co are saying they want to send another engineer…
No idea why, apart from to waste time
They are also saying that after rejection they would refund the finance payments, less 35p a mile which would leave him giving the car back, and then needing to give them some cash on top, as it’s done about 12k since purchase
Have to say that doesn’t sound right to me, but who knows?
Volvo had the car back for almost two weeks
Unable to replicate the fault, so currently have no idea how or why water has been getting in
As far as I was aware this should now be grounds to confirm rejection
Finance co are saying they want to send another engineer…
No idea why, apart from to waste time
They are also saying that after rejection they would refund the finance payments, less 35p a mile which would leave him giving the car back, and then needing to give them some cash on top, as it’s done about 12k since purchase
Have to say that doesn’t sound right to me, but who knows?
How does anyone agree what's a fair 'per mile' deduction?
You're giving back a car which is older in years as well as miles.
You could try looking at the prices of cars related to mileage, you could play games with WBAC.
Rightly or wrongly all the 'market value' indicators are strongly influenced by mileage.
As well as the reduced value, you've also 'used up' some interval between services?
Has the car had services or tyres etc paid for by the buyer?
What's the current HMRC mileage rate for using a private car? 45p still? That obviously includes fuel, but various people have moaned it's too low for a very long time.
If you buy a car with a small deposit, then I imagine it's very easy to be in 'negative equity ' with it, particularly early in a contract when the payments could be lower than the depreciation.
You're giving back a car which is older in years as well as miles.
You could try looking at the prices of cars related to mileage, you could play games with WBAC.
Rightly or wrongly all the 'market value' indicators are strongly influenced by mileage.
As well as the reduced value, you've also 'used up' some interval between services?
Has the car had services or tyres etc paid for by the buyer?
What's the current HMRC mileage rate for using a private car? 45p still? That obviously includes fuel, but various people have moaned it's too low for a very long time.
If you buy a car with a small deposit, then I imagine it's very easy to be in 'negative equity ' with it, particularly early in a contract when the payments could be lower than the depreciation.
OutInTheShed said:
How does anyone agree what's a fair 'per mile' deduction?
You're giving back a car which is older in years as well as miles.
You could try looking at the prices of cars related to mileage, you could play games with WBAC.
Rightly or wrongly all the 'market value' indicators are strongly influenced by mileage.
As well as the reduced value, you've also 'used up' some interval between services?
Has the car had services or tyres etc paid for by the buyer?
What's the current HMRC mileage rate for using a private car? 45p still? That obviously includes fuel, but various people have moaned it's too low for a very long time.
If you buy a car with a small deposit, then I imagine it's very easy to be in 'negative equity ' with it, particularly early in a contract when the payments could be lower than the depreciation.
Car has recently been serviced, by Volvo. Service was part of their deal when buying the carYou're giving back a car which is older in years as well as miles.
You could try looking at the prices of cars related to mileage, you could play games with WBAC.
Rightly or wrongly all the 'market value' indicators are strongly influenced by mileage.
As well as the reduced value, you've also 'used up' some interval between services?
Has the car had services or tyres etc paid for by the buyer?
What's the current HMRC mileage rate for using a private car? 45p still? That obviously includes fuel, but various people have moaned it's too low for a very long time.
If you buy a car with a small deposit, then I imagine it's very easy to be in 'negative equity ' with it, particularly early in a contract when the payments could be lower than the depreciation.
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