Major fault- Dealer saying write off
Discussion
Given the unusual nature of this, I wonder if the son-in-law has driven the car through a ford or something ? It’s not unknown for people to get selective memory when they have screwed up! I very much doubt that this issue has occurred 7 months ago for the dealer to so confidently deny.
Edited by NRG1976 on Sunday 24th December 10:17
NRG1976 said:
Given the unusual nature of this, I wonder if the son-in-law has driven the car through a ford or something ? It’s not unknown for people to get selective memory when they have screwed up! I very much doubt that this issue has occurred 7 months ago for the dealer to so confidently deny.
In isolation I would tend to agreebut the fact the dealer had to replace a light due to being full of water on the same side may lend itself it to being something present at the time of purchase.Edited by NRG1976 on Sunday 24th December 10:17
NRG1976 said:
Given the unusual nature of this, I wonder if the son-in-law has driven the car through a ford or something ? It’s not unknown for people to get selective memory when they have screwed up! I very much doubt that this issue has occurred 7 months ago for the dealer to so confidently deny.
If you make a mistake and drive through deep water that's insurance time.Edited by NRG1976 on Sunday 24th December 10:17
If the car's not suitable for going out in the rain, that's a 'fitness for purpose'/quality issue.
There might be situations where it's on the owner, deliberately and repeatedly abusinig it in some way?
Venn diagram with fuzzy lines I suspect.
It's enough money to seek proper legal advice.
It's new enough that the manufacturer cannot wash his hands of it?
I don't know how the involvement of a finance co affects things, if it was me, I'd be finding that out PDQ.
NRG1976 said:
Given the unusual nature of this, I wonder if the son-in-law has driven the car through a ford or something ? It’s not unknown for people to get selective memory when they have screwed up! I very much doubt that this issue has occurred 7 months ago for the dealer to so confidently deny.
It’s a fair question, but he tells me nothing of the sort has happened since he’s owned the car, and he’s never lied to me before, at least to the best of my knowledgeEdited by NRG1976 on Sunday 24th December 10:17
freedman said:
NRG1976 said:
Given the unusual nature of this, I wonder if the son-in-law has driven the car through a ford or something ? It’s not unknown for people to get selective memory when they have screwed up! I very much doubt that this issue has occurred 7 months ago for the dealer to so confidently deny.
It’s a fair question, but he tells me nothing of the sort has happened since he’s owned the car, and he’s never lied to me before, at least to the best of my knowledgeEdited by NRG1976 on Sunday 24th December 10:17
https://www.volvoforums.org.uk/showthread.php?t=33...
https://www.swedespeed.com/threads/water-leak-in-m...
NRG1976 said:
Had a little poke around, sounds like water ingress is quite common on Volvos. These may or may not help:
https://www.volvoforums.org.uk/showthread.php?t=33...
https://www.swedespeed.com/threads/water-leak-in-m...
Thank you https://www.volvoforums.org.uk/showthread.php?t=33...
https://www.swedespeed.com/threads/water-leak-in-m...
Started reading this, and before I got to the end of your first post I chuckled to myself and said "I bet it's a V90"
There is currently the start of a class action lawsuit in the US (IIRC) due to the drain tubes being pinched in the A pillar when welded, or them getting blocked at the scuttle panel, which then fires water into your dashboard and all your electronics.
Long and short, it is f
ked, I would gather loads of info as this is a common issue and pursue Volvo UK like a bloodhound, just like rear lights, sunroof seal shrinkage and doors freezing, it is a known issue.
There is currently the start of a class action lawsuit in the US (IIRC) due to the drain tubes being pinched in the A pillar when welded, or them getting blocked at the scuttle panel, which then fires water into your dashboard and all your electronics.
Long and short, it is f
ked, I would gather loads of info as this is a common issue and pursue Volvo UK like a bloodhound, just like rear lights, sunroof seal shrinkage and doors freezing, it is a known issue.pits said:
Started reading this, and before I got to the end of your first post I chuckled to myself and said "I bet it's a V90"
There is currently the start of a class action lawsuit in the US (IIRC) due to the drain tubes being pinched in the A pillar when welded, or them getting blocked at the scuttle panel, which then fires water into your dashboard and all your electronics.
Long and short, it is fked, I would gather loads of info as this is a common issue and pursue Volvo UK like a bloodhound, just like rear lights, sunroof seal shrinkage and doors freezing, it is a known issue.
I’ll have a look into that, thank youThere is currently the start of a class action lawsuit in the US (IIRC) due to the drain tubes being pinched in the A pillar when welded, or them getting blocked at the scuttle panel, which then fires water into your dashboard and all your electronics.
Long and short, it is f
ked, I would gather loads of info as this is a common issue and pursue Volvo UK like a bloodhound, just like rear lights, sunroof seal shrinkage and doors freezing, it is a known issue.Look at the windows and check for any replacement non genuine Volvo glass, often the bond on replacement glass can leak badly, just a thought. Only so many ways water can get into a car, a professional independent inspection would be the way to go, i.e https://www.themotorombudsman.org/consumers/indepe...
https://www.iaea-online.org/find-an-engineer
With some legal advice too.
https://www.iaea-online.org/find-an-engineer
With some legal advice too.
Skyrocket21 said:
Look at the windows and check for any replacement non genuine Volvo glass, often the bond on replacement glass can leak badly, just a thought. Only so many ways water can get into a car, a professional independent inspection would be the way to go, i.e https://www.themotorombudsman.org/consumers/indepe...
https://www.iaea-online.org/find-an-engineer
With some legal advice too.
Very useful, many thankshttps://www.iaea-online.org/find-an-engineer
With some legal advice too.
I would have thought the biggest problem with any "appeal" against the decision by the warranty company is time.
Any complaints to Volvo/dealer etc could take months without any guarantee of success, bearing in mind the car is 3/4 years old and has been resold at least once,
Can the owner be without a car for an extended period of time, and still be paying for it,
Perhaps the insurance route is the most efficient way forward?
Any complaints to Volvo/dealer etc could take months without any guarantee of success, bearing in mind the car is 3/4 years old and has been resold at least once,
Can the owner be without a car for an extended period of time, and still be paying for it,
Perhaps the insurance route is the most efficient way forward?
Hammersia said:
No idea why people keep saying insurance.
Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
It's because the dealer is saying that the cause of the water ingress is the drivers fault :- eg driving through a deep flood or leaving the windows / sunroof open.Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
Insurance claim just as if driver had misjudged a corner or driven into the back of a parked car....
Hammersia said:
No idea why people keep saying insurance.
Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
And then what is your recommendation if the inspection etc does not create a positive outcome for the owner?Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
Insurance was mentioned earlier but only as regards potentially claiming from the legal expenses section if provided.
If the previous owner had caused a flood which had been “ repaired “ then the car bought and now ceased to work , the current insurers would laugh at any claim and quite rightly.
If of course the som in law has driven the car through a flood etc then his insurance might well be the answer.
If not then it’s still the argument with the dealer with the support of the finance company and then if necessary Volvo themselves.
If the previous owner had caused a flood which had been “ repaired “ then the car bought and now ceased to work , the current insurers would laugh at any claim and quite rightly.
If of course the som in law has driven the car through a flood etc then his insurance might well be the answer.
If not then it’s still the argument with the dealer with the support of the finance company and then if necessary Volvo themselves.
ConnectionError said:
Hammersia said:
No idea why people keep saying insurance.
Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
And then what is your recommendation if the inspection etc does not create a positive outcome for the owner?Nothing to do with insurance, there's no accident or incident to report.
Independent inspection first. The rear light having been documented full of water is very helpful.
The inspection will help establish some facts, which as always on these threads, are lacking. And quite possibly it will lead to a more efficaceous fix.
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